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HSBC Group

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4.0

based on 4.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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HSBC Group Customer Service Interview Questions and Answers

Updated 23 Mar 2022

HSBC Group Customer Service Interview Experiences

1 interview found

Customer Service Interview Questions & Answers

user image Anonymous

posted on 23 Mar 2022

I applied via Pride circle and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(8 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Why are you looking for a change?
    • Add your answer
  • Q6. Where do you see yourself in 5 years?
    • Add your answer
  • Q7. What are your strengths and weaknesses?
    • Add your answer
  • Q8. Tell me about yourself.
    • Add your answer
Round 3 - HR 

(8 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What are your strengths and weaknesses?
    • Add your answer
  • Q3. Where do you see yourself in 5 years?
    • Add your answer
  • Q4. Why are you looking for a change?
    • Add your answer
  • Q5. Why should we hire you?
    • Add your answer
  • Q6. Share details of your previous job.
    • Add your answer
  • Q7. What is your family background?
    • Add your answer
  • Q8. What are your salary expectations?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and believe in yourself

Top trending discussions

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Interview Tips & Stories
1w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Mutahir Pasha

posted on 14 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself which is not on your resume?
    • Add your answer
  • Q2. Which metric is important? AHT or CSAT?
  • Ans. 

    CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.

    • CSAT directly reflects how satisfied customers are with the service provided

    • AHT only measures the efficiency of handling customer inquiries, not the quality of service

    • Focusing on CSAT can lead to improved customer loyalty and retention

    • AHT can be important for operational efficiency, but should not be prioritized ove

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼

Customer Service Officer Interview Questions & Answers

HDFC Sales user image Anonymous

posted on 3 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - ASM 

(2 Questions)

  • Q1. Sales kar loge Aur kaise karte hain
    • Add your answer
  • Q2. HL documentation
    • Add your answer
Round 2 - DM 

(2 Questions)

  • Q1. Sales ka kya knowledge hai
    • Add your answer
  • Q2. Home loan aur Colony Mein क्या-क्या document Lagte Hain
    • Add your answer

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 6 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Salary drawn in current organization
    • Add your answer
  • Q2. Why you want to join American Express?
    • Add your answer
Round 3 - VnA 

(1 Question)

  • Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...
    • Add your answer
Round 4 - Technical 

(2 Questions)

  • Q1. Why you want to join Amex? Tell about your hobbies.
    • Add your answer
  • Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
    • Add your answer
Round 5 - Technical 

(2 Questions)

  • Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
    • Add your answer
  • Q2. Travel is in boom. Why are you quitting now?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are seeking a role in Customer Service. Your communication skills need to be good. Be confident and explains your previous/current roles with enthusiasm. Agree to their conditions, e.g. nights shifts, Work from office and all. Remember you are asking for a job, be humble and do not put up your demands.

Customer Service Executive Interview Questions & Answers

Muthoot Pappachan Group user image Anonymous

posted on 16 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. About your family
    • Add your answer
  • Q2. Are you interested to work here ?
    • Add your answer
  • Q3. Do you know about this company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't fear in interview

Customer Service Associate Interview Questions & Answers

Citicorp user image Andrew

posted on 30 Sep 2022

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Telephonic Interview Round 1
    • Add your answer
  • Q2. Tell about yourself.
    • Add your answer
Round 3 - Assignment 

Language English Testing through Application.

Round 4 - Technical 

(1 Question)

  • Q1. What do you know about credit cards?
  • Ans. 

    Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.

    • Credit cards are issued by financial institutions to consumers for making purchases and payments.

    • They allow users to borrow money up to a certain limit, known as the credit limit.

    • Users are required to pay back the borrowed amount along with interest within a specified period.

    • Credit cards often come wi...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First do clean neat shave, give a nice haircut, dress in formals, don't put too much information on your resume,
Speak confident on Tell about yourself
without any mistakes, that will lead you to speak confident for second round , in technical round if you don't know the answers say 'No', no is a good answer, if you know answers speak correctly without lagging.
This will help you surely to get selected on interviews.

Customer Service Representative Interview Questions & Answers

BNY user image Anonymous

posted on 2 Apr 2022

I applied via Bny Mellon website and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.

Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Where do you see yourself in 5 years?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Topics to prepare for BNY Customer Service Representative interview:
  • Mutual Funds
  • Investment Banking
  • Finance
  • Accounting basics
  • Share Market
Interview preparation tips for other job seekers - This was my last round of mangers with two of them asking me questions simultaneously one after other regarding finance sector and personal opinions it was a great experience about this interview and I thank all my supporters who guided me in cracking this interview.

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Anonymous

posted on 25 Apr 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why would you like to apply here
    • Add your answer
  • Q2. Tell me something about yourself
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain the gap in employment during covid
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Strict with silly things, got rejected for working as a freelance worker during the covid lockdown, seems like the interviewer expects everyone to have great prestigious jobs during hard times

Customer Relation Executive Interview Questions & Answers

HDFC Sales user image Anonymous

posted on 4 Feb 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About your self, education and working on sales with comfort
    • Add your answer
  • Q2. Do you have your own bike
    • Add your answer
Round 3 - Aptitude Test 

Mathematics question simple intrest,age, compound interest

Interview Preparation Tips

Interview preparation tips for other job seekers - We positive and answering the questions honestly clam

Customer Support Associate Interview Questions & Answers

American Express user image Anonymous

posted on 29 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Assignment 

You will be asked to write a passage of around 200-250 words on any topic given by the HR.

Round 3 - HR 

(1 Question)

  • Q1. Stability questions. Around resume and experience.
    • Add your answer
Round 4 - Typing Test 

(1 Question)

  • Q1. They require 35 wpm typing speed with 95% accuracy.
    • Add your answer
Round 5 - One-on-one 

(1 Question)

  • Q1. This was ops round. There were questions around the resume. The manager basically test stability and field knowledge.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The advice will be:
1. Be confident
2. Choose not to lie when that doesn't matter much.
3. Be prepared to answer everything you have mentioned in the resume and that includes the previous experiences, their date of joining and reliving. Why you are leaving the current job.
4. There might be questions to check stability. They might ask your views on working overtime, rotational shifts and offs.
5. There might be some questions about your family and their occupations.
6. Again, be confident.
More about working at HSBC Group

HSBC Group Interview FAQs

How many rounds are there in HSBC Group Customer Service interview?
HSBC Group interview process usually has 3 rounds. The most common rounds in the HSBC Group interview process are HR and Resume Shortlist.

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HSBC Group Customer Service Salary
based on 8 salaries
₹2.8 L/yr - ₹6.5 L/yr
27% more than the average Customer Service Salary in India
View more details
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