HDFC Sales Customer Service Officer Interview Questions and Answers

Q1. What is mutual fund ,what is demat account.
Ans. 
A mutual fund is an investment vehicle that pools money from multiple investors to invest in a diversified portfolio of securities.
• Mutual funds are managed by professional fund managers.

• Investors buy units or shares in a mutual fund.

• The fund's performance is based on the performance of the underlying securities.

• Mutual funds offer diversification and liquidity.

• Demat account is an electronic account to hold securities in...read more
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Q2. Tell me about yiur self.
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Q1. Self introduction,
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Q2. Why you want to join axis not other public sector bank?
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Q3. Tell us about your strength and weakness?
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Q1. Personal details
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Q2. Experience details
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Q3. Family background
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Q4. Qualification skills
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Q5. Previous salary
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Q6. Previous company
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Q1. What is demat and what was the use?
Ans. 
Demat refers to dematerialization of physical shares into electronic format for easy trading and safekeeping.
• Demat account is used to hold securities in electronic form

• It eliminates the need for physical share certificates

• It facilitates easy and quick transfer of securities

• It reduces the risk of theft, forgery, and loss of physical certificates

• It also enables investors to access their holdings and transactions online
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Q2. What is casa and mutual funds?
Ans. 
CASA stands for Current Account Savings Account. Mutual funds are investment vehicles that pool money from multiple investors.
• CASA is a type of bank account that allows customers to deposit and withdraw money as per their convenience.

• CASA accounts offer lower interest rates compared to fixed deposits but provide more liquidity.

• Mutual funds are managed by professionals who invest the pooled money in various securities l...read more
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Q1. What you mean by Demat account? Tell me about your self
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Q1. 1. Tell me about your self 2. what is Demat account? 3. What is trading account? 4. Types of current account 5. Types of savings account
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Q1. What's your experience
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Q2. Tell about your experience
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Q3. Why you want this job
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Q4. What is your purpose of life
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Q5. Can you sale any product in your previous job. if yes .then tell what is your way of selling.
Ans. 
Yes, I have successfully sold various products in my previous job by understanding customer needs, building rapport, and highlighting product benefits.
• Identifying customer needs and preferences

• Building rapport and trust with customers

• Highlighting the unique features and benefits of the product

• Offering personalized solutions to meet customer requirements

• Following up with customers to ensure satisfaction and repeat busin
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Q1. No question asked about job role.
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Q2. Only discussion about salary
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They provide suddenly topic for GD. And have to explain over point of view