HDFC Sales Credit Manager Interview Questions and Answers

Q1. Basic question related to resume
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Q1. Interviewed by RCM
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Q2. Questions were majorly related to financial, products and mortgage
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Q1. Interviewed by ZCM
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Q2. Questions were related to Mortgages, Legal, Margin, LTV processing and team handling
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Q1. Last round from senior HR, it was personality or behavioural test or kind of psychological. But was very interesting
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An online assesment will be taken wherein scenario based MCQ will be available

Q1. Brief introduction
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Q2. Reasons for switching
Ans. 
Seeking new challenges and growth opportunities in a different company.
• Desire for career advancement

• Interest in exploring new industries or sectors

• Seeking better work-life balance

• Company restructuring or downsizing

• Relocation to a different city or country
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Q3. Current and expected ctc
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Q4. Preferred job location
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Q1. Questions related to your domain experience
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Q2. Application know how
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Q3. Improvement Ideas and projects shared in the previous organisations
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Q4. Why do you want to switch
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Q1. Reason for switching
Ans. 
Seeking new challenges and growth opportunities in a larger organization.
• Desire for career advancement

• Opportunity to work with a larger team

• Seeking new challenges

• Interest in exploring different industries
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Q2. Appreciations recieved if any
Ans. 
Received multiple appreciations from clients for resolving credit issues promptly and effectively.
• Implemented new credit evaluation process resulting in faster approvals

• Negotiated payment plans with delinquent customers to prevent further credit issues

• Provided training to team members on credit management best practices

• Received 'Employee of the Month' award for exceptional performance in credit management
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Q3. Scenario based questions focussed on how you would act in a certain situation
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Logically,reasoning, maths

Q1. How to underwriting the case
Ans. 
Underwriting a case involves assessing the creditworthiness of a borrower to determine the risk involved in lending to them.
• Gather all necessary financial information from the borrower, such as income, assets, debts, and credit history.

• Analyze the information to determine the borrower's ability to repay the loan and their likelihood of default.

• Consider external factors such as economic conditions and industry trends th...read more
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Q2. How to CIBIL check
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To check CIBIL score, request a report from CIBIL website or through a bank.
• Request a CIBIL report from the official CIBIL website

• Some banks offer free CIBIL score check for their customers

• Review the report for any discrepancies or errors
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Q3. How to decision making fast
Ans. 
To make fast decisions, prioritize tasks, gather relevant information, set deadlines, trust your instincts, and seek input from others.
• Prioritize tasks based on urgency and importance

• Gather all relevant information quickly

• Set deadlines for decision-making to avoid procrastination

• Trust your instincts and past experiences

• Seek input from colleagues or experts for different perspectives
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Q4. How manage sales team
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Sales team can be managed by setting clear goals, providing training and support, monitoring performance, and fostering a positive team culture.
• Set clear goals and expectations for the sales team to work towards.

• Provide ongoing training and support to help team members improve their skills.

• Monitor performance regularly and provide feedback to help team members reach their targets.

• Foster a positive team culture by encou...read more
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Q1. Documentation of job
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Q2. Negotiations of salary
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Q1. About underwriting norms and financial ratio related questions, legal technical related questions
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Q1. Basics norms of work profile & why change the job change...?
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Case study preparation on any listed company of your choice

Q1. Questions on case study
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Q2. Ratios and their importance
Ans. 
Ratios are key financial metrics used to evaluate a company's performance and financial health.
• Ratios help in analyzing the efficiency, profitability, and liquidity of a company.

• Common ratios include debt-to-equity ratio, current ratio, and return on equity.

• They provide insights into how well a company is utilizing its resources and managing its finances.

• Ratios are compared to industry benchmarks or historical data to ...read more
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Q1. Negotiation on salary
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Q1. What points do you look in PD with customer on business location
Ans. 
Points to consider in PD with customer on business location
• Assess the stability and reputation of the business location

• Evaluate the accessibility and visibility of the location

• Consider the potential impact of the location on customer traffic and sales

• Review any past credit history associated with the location
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Q2. What are components for P&L and balance sheet?
Ans. 
Components of P&L include revenue, expenses, and net income. Components of balance sheet include assets, liabilities, and equity.
• P&L components: revenue, expenses, net income

• Balance sheet components: assets, liabilities, equity

• Examples: Revenue - sales income, Expenses - salaries, Net income - profit, Assets - cash, Liabilities - loans, Equity - retained earnings
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Q3. How to verify salaried customer employment
Ans. 
Verify employment by requesting pay stubs, contacting HR, or using employment verification services.
• Request pay stubs from the customer to verify employment and income

• Contact the customer's HR department to confirm employment status

• Use employment verification services like The Work Number or Equifax to validate employment information
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Q1. Preferred Location
Ans. 
I am open to any location that offers growth opportunities and a good work-life balance.
• Open to relocation for the right opportunity

• Prefer locations with good work-life balance

• Interested in areas with potential for career growth
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Q2. Why you want to work with Aditya Birla Company ? What do you know about company?
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