If a client comes to take a loan & he haven't got any type of documents with him (primary or secondary), how will you deal with him? & Tell me first 5 things comes to your mind.

Question

Accepted Answer

I would assess the situation and try to find alternative ways to verify the client's identity and creditworthiness.

Ask the client if there are any other forms of identification they can provide
Check if the client has any existing accounts or relationships with the bank
Ask for references or guarantors who can vouch for the client's credibility
Consider alternative credit scoring methods such as social media or utility bill payments
Evaluate the risk and potential consequences of granting a loan without proper documentation

Accepted Answer

Evaluate the client's circumstances and reasons for not having documents.
*Inquire about other forms of identification, like employee IDs or letters from recognized institutions.
*Attempt to verify the client's identity through available means and databases.
*Conduct a basic check of the client's credit history, if possible, with the available information.
*Clearly communicate the bank's requirements for loan processing and the necessity of documentation.

Accepted Answer

Customer kyc and eligibility check and cibil check

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As a Credit Manager, my primary responsibility is to assess the creditworthiness of clients while mitigating risks for the bank. If a client approaches us for a loan without submitting any documents, my immediate focus would be on alternative verification methods while adhering to BRE rules and regulations.

On the other hand, we must also consider business needs, as the client may be genuine. Therefore, I would clearly explain the required documentation and process to the client, providing written instructions along with a reasonable deadline for submission.

Additionally, we should explore alternative verification methods, especially for clients with existing relationships with the bank.

Accepted Answer

Loan Application with customer signature

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Receive Loan Application
Document Collection
Documents Verification Process
Sanctioning of Personal Loan

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first it has have to understand according to bank loan  policy and RBI . guidelines  REQUIRED  loan is permissiable or not and if it is fit/ ACCEPTABLE TO BANK  WE MAY PROVIDE  list of documents . KNOWLEDGE OF BANK VAROUS CHARGES BE INFORMED. ABOUT TENTATIVE TIME LIMIT AND PRIMARY PROCESS ALSO BE INFORMED .

Accepted Answer

I will tell him about the loan process and guide him to come back with proper documents as per check list which is required to further processing of his loan application.

Accepted Answer

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First of all we will ask for what purpose the FIR has been filed and after that we will tell you about the policy of our company that we do not want to take loan from here, what documents are required and what is the policy of our company.

Accepted Answer

Hi, first ask about his name and basic details verify the end use of his loan and know about customer loan amounts then give pending checklist to customer (depend upon company policy )and inform the customer to comeback and give a contact details more important is give positive information about our company

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I will tell him about the loan process and guide him to come back with proper documents as per check list which is required to further processing of his loan application. Also ask him why loan is required and what will be source of repayment.

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I will tell him about the loan process and guide him to come back with proper documents as per check list which is required to further processing of his loan application. Also ask him why loan is required and what will be source of repayment.

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Firstly I am asking why your not bring no id proofs and where is your id proofs and what is your monthly income ,what kind of loan your required and your already previous customer are not already taked any loan of other bank and then customer living area is positive or negative for our loans.

Accepted Answer

Customer Behavior and Customer credit history and Customer residence and Customer working areas and Customer Occupation and Income.

Accepted Answer

We need the clients details regarding source of income either from salary or any other sources

Accepted Answer

First I enquire the client whether he is employed or unemplyed. If he is employed we get the proof of employment, salary Certificate, No.of years remaining in service. Based on this information, we proceed further in the matter. If a Client is unemployed, we enquire the sources from other side of the client so that we can assess whether he is fit for getting loan.

Accepted Answer

अगर किसी व्यक्ति को लोन चाहिए और उसके पास कोई डॉक्यूमेंट नही है

मैं उस व्यक्ति को उसके डॉक्यूमेंट लाने को कहूंगा ।

उसके अकाउंट के बारे में पूछूंगा ।

उसकी गारंटी लेने वाले व्यक्ति की भी जांच की जाएगी।

उस व्यक्ति के क्रेडिट स्कोर भी देखा जायेगा ।

वह कहा रहता है क्या काम करता है यह सब देखा जायेगा ।

बिना वेरिफिकेशन के लोन नही दिया जाएगा ।

Accepted Answer

Hm use document lene ko bolenge kyu ki loan Bina document ke nhi de sakte sayed usne loan nhi chukaya to uske documents to h hamare pass

Accepted Answer

Ham use doc lane ka bolenge kyuki Bina document ke loan nhi ho sakta

Accepted Answer

Why he / she need loan ?
What type of business he / she do ?
What is the distance between the client's house to branch ?
Why didn't he take his / her document ?
Any other govt id proof - pan card /DL / pass port for verification.

Accepted Answer

1-Ask the client if there are any other of identification the can provide.

2-Check if the client has any exesting account or relationship with 8bank.

3-Ask for referance or garuantor who can vouch for the clients creadibility.

4-Consider alternative cradit scoring methods such as social media or unity bill pament.

5-Evolute the risk and potential consequences of granting a loan without proper documention

Accepted Answer

If he has any relationship with bank than kyc documents are already there in bank however some specific documents may be demaned after knowing about exact loan requirements

Accepted Answer

I will tell him about the loan process and guide him to come back with proper documents as per check list which is required to further processing of his loan application. Also ask him why loan is required and what will be source of repayment.

Accepted Answer

Firstly I would like to know my customer that our client is interested for taking loan or not.

explain company's policies & product to the client & about the documents.

Suggest him for taking documents.

Accepted Answer

Frist time I want know my customer.but he/she don't take any documents.then i will suggest him take documents than I willtolk to him about loan

If a client comes to take a loan & he haven't got any type of documents with him (primary or secondary), how will you deal with him? & Tell me first 5 things comes to your mind.

HDFC Bank Credit Manager interview questions & answers

Popular interview questions of Credit Manager

Top HR questions asked in HDFC Bank Credit Manager

If a client comes to take a loan &amp; he haven't got any type of documents with him (primary or secondary), how will you deal with him? &amp; Tell me first 5 things comes to your mind.

HDFC Bank Credit Manager interview questions & answers

Popular interview questions of Credit Manager

Top HR questions asked in HDFC Bank Credit Manager

If a client comes to take a loan & he haven't got any type of documents with him (primary or secondary), how will you deal with him? & Tell me first 5 things comes to your mind.