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Muthoot Pappachan Group Customer Service Executive Interview Questions and Answers

Updated 16 May 2024

Muthoot Pappachan Group Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. About your family
  • Q2. Are you interested to work here ?
  • Q3. Do you know about this company

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't fear in interview

Interview questions from similar companies

I applied via Company Website and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. I am krishna gopal saket service manger mahindra ralas wheels raipur ( mechanical engineer)
  • Q2. Job experience service brake down accident work
  • Q3. Will we required job

Interview Preparation Tips

Interview preparation tips for other job seekers - Dear respected sir ,
Kindly I am krishna gopal saket ( machenical engineer) asst.service manger mahindra ralaswheels raipur 3 yaer but I can't reached raipur Coronavirus covid 19 I should angernt job

Thanks you
Krishna gopalsaket( machenical engineer)
Asst.service manger
mahindra ralas wheels
GE road tatibandh raipur ( C.G.)
Phone no. XXXXX77

I applied via Recruitment Consultant and was interviewed in Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. They asked me tell me about yourself?
  • Q2. Why you want to work here?
  • Q3. Where do you see after 5 years?
  • Q4. What is your strength and weaknesses;

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and whenever you are giving an interview before that take all the information related to that company. Make your introduction part good bcz it's your first impression.

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Simple questions about shift and previous experience about company and salary

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview in adfc is very simple

I applied via Referral and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. ABOUT YOURSELF

Interview Preparation Tips

Interview preparation tips for other job seekers - JUST RELAX YOU CAN CRACK IT EASILY JUST BE CONFIDENT

I applied via Referral and was interviewed in Sep 2021. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good job for freshers to Build their career
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

General aptitude test and general knowledge questions

Round 3 - Behavioral 

(5 Questions)

  • Q1. Golden rules of accounts
  • Ans. 

    Golden rules of accounts are basic principles that guide the accounting process.

    • Always maintain accurate and up-to-date records

    • Separate personal and business finances

    • Follow the principle of double-entry accounting

    • Ensure consistency in recording transactions

    • Regularly reconcile accounts with bank statements

  • Answered by AI
  • Q2. Self introduction
  • Q3. Last working experience
  • Q4. My profile details
  • Q5. Courses completed apart from our studies
  • Ans. 

    Completed courses in customer service, communication skills, and conflict resolution.

    • Customer service training course at XYZ Institute

    • Communication skills workshop at ABC Training Center

    • Conflict resolution seminar at DEF College

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Strong your communication with your own language with gentle English. Be bold.

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(12 Questions)

  • Q1. Introducing your Self introduction. Tell me about your family. Tell me about your education. Do have experience. Tell me about your experience. Why do want to do this job and why this company. What a...
  • Q2. This is sales department do you want to work in sales Test:regarding water how to sale water can you explain me. Answer: good morning sir/man my name muttamma i am water sale s person sir this water is ve...
  • Q3. Why should i select to you only how can i believe on you weather your are doing job continuously or in between you lest whom should i ask.
  • Q4. Sir i am sencere girl i have punctuality sincerity once you give chance to me sir then only i can proof.
  • Q5. First give opotunity then only i can proof it
  • Q6. Other you will lose to sencere employee
  • Q7. Ti give opportunity to proof ous self
  • Q8. How we work you come to know about once give chanse
  • Q9. This much inf for me to answer
  • Q10. To get a job Senicerty is very important
  • Q11. I finalt introduced this much onlythanks
  • Q12. Rsmutt *****.

Interview Preparation Tips

Interview preparation tips for other job seekers - I Advising to ever person Expect one chans to proof there telent we can give atlist one chance

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself
  • Q2. What is your work experience
  • Q3. How to handle angry and frustrated customer
  • Ans. 

    Listen actively, empathize, apologize, offer a solution, and follow up.

    • Stay calm and composed

    • Listen actively and let the customer vent

    • Empathize with their situation and apologize for the inconvenience

    • Offer a solution or alternatives to resolve the issue

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI
  • Q4. Why should we hire you
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Sale me this pen and you to confidential give ans first you need think about pen feathers and share your thoughts for convenience sale
  • Q2. But you need always interview eye contact

Interview Preparation Tips

Topics to prepare for HDB Financial Services Customer Service Executive interview:
  • Sales
  • Customer Relationship
Interview preparation tips for other job seekers - Smile your face don't get stress after joining 1 month training paid

Muthoot Pappachan Group Interview FAQs

How many rounds are there in Muthoot Pappachan Group Customer Service Executive interview?
Muthoot Pappachan Group interview process usually has 1 rounds. The most common rounds in the Muthoot Pappachan Group interview process are HR.
How to prepare for Muthoot Pappachan Group Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Muthoot Pappachan Group. The most common topics and skills that interviewers at Muthoot Pappachan Group expect are Customer Handling, Customer Service, Retail Sales, Sales and Business Development.

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Muthoot Pappachan Group Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Muthoot Pappachan Group Customer Service Executive Salary
based on 46 salaries
₹1 L/yr - ₹3 L/yr
36% less than the average Customer Service Executive Salary in India
View more details

Muthoot Pappachan Group Customer Service Executive Reviews and Ratings

based on 24 reviews

3.5/5

Rating in categories

4.1

Skill development

3.4

Work-life balance

3.2

Salary

4.0

Job security

3.7

Company culture

3.0

Promotions

3.7

Work satisfaction

Explore 24 Reviews and Ratings
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