Muthoot Pappachan Group Customer Executive Interview Questions and Answers

Q1. Necessary skills needed for a customer service rep.
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Q2. Why do you want to work at HSBC
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Behavioral assessment if it aligns with their value (30min-1hr)

Q1. Sales kar loge Aur kaise karte hain
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Q2. HL documentation
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Q1. Sales ka kya knowledge hai
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Q2. Home loan aur Colony Mein क्या-क्या document Lagte Hain
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Q1. Basic about profile previous experience etc
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Q2. Basic about introduction last experience
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Q3. Sales profile products and Marketing in field
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Like reasoning, maths, nbfc related questions

Q1. Computer test like nbfc related
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Q1. Why we choose to you in our company. Etc etc
Ans. 
I am a dedicated and experienced customer care executive with a proven track record of providing exceptional service and resolving customer issues efficiently.
• I have a strong background in customer service, with X years of experience in handling customer inquiries and complaints.

• I am skilled in communication and problem-solving, which are essential qualities for a customer care executive.

• I have received positive feedba...read more
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Q1. Telephonic Interview Round 1
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Q2. Tell about yourself.
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Language English Testing through Application.

Q1. What do you know about credit cards?
Ans. 
Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.
• Credit cards are issued by financial institutions to consumers for making purchases and payments.

• They allow users to borrow money up to a certain limit, known as the credit limit.

• Users are required to pay back the borrowed amount along with interest within a specified period.

• Credit cards often come wi...read more
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The aptitude test was to tough but it was all relatable to my finance sector regarding MBA and the passing marks were 80% so it was tough but as I kept on practing and I cracked it and the aptitude test was divided into 2 subjects English /Finance both keep on giving mock on online the aptitude will be easy.

Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Where do you see yourself in 5 years?
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Q4. What are your strengths and weaknesses?
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Q5. Tell me about yourself.
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Q1. Tell me something about yourself?
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Q2. Are you experienced or fresher? If experienced, then tell us about your work profile, your responsibilities and years of experience?
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Q1. What is your weakness
Ans. 
My greatest weakness is that I tend to be overly critical of my own work.
• I have a tendency to spend too much time perfecting tasks

• I can be too hard on myself when things don't go as planned

• I am working on finding a balance between striving for excellence and being too self-critical
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Q2. What is your strength
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My greatest strength is my ability to empathize with customers and provide personalized solutions to their problems.
• Strong communication skills to effectively understand and address customer needs

• Empathy to connect with customers on a personal level and make them feel heard

• Problem-solving skills to come up with tailored solutions for each customer

• Ability to remain calm and patient in challenging situations
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