HSBC Group Customer Service Executive Interview Questions and Answers

Q1. What is your weakness
Ans. 
My greatest weakness is that I tend to be overly critical of my own work.
• I have a tendency to spend too much time perfecting tasks

• I can be too hard on myself when things don't go as planned

• I am working on finding a balance between striving for excellence and being too self-critical
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Q2. What is your strength
Ans. 
My greatest strength is my ability to empathize with customers and provide personalized solutions to their problems.
• Strong communication skills to effectively understand and address customer needs

• Empathy to connect with customers on a personal level and make them feel heard

• Problem-solving skills to come up with tailored solutions for each customer

• Ability to remain calm and patient in challenging situations
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Q1. What describes you best
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Q1. Need to speak on any topic, more focus on communication
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Q1. Be confident in your conversation, never give fake experiences they do a thorough background check
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Behavioural test like 60 questions.

Q1. About Trade life cycle
Ans. TLC means trade goes from stages like Initiation to reconciliation. Stages are, Trade initiation, execution, capture, affirmation, validation, verification, confirmation, settlement, reconciliation.
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Q2. What is Asset Management?
Ans. 
Asset management refers to the process of managing a company's assets to maximize their value and optimize their use.
• Asset management involves tracking, maintaining, and disposing of assets.

• It includes activities such as inventory management, maintenance scheduling, and financial planning.

• Asset management aims to ensure assets are utilized efficiently and effectively.

• Examples of assets that can be managed include physi...read more
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