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HighLevel

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4.0

based on 17 Reviews

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HighLevel Customer Support Representative Interview Questions and Answers

Updated 2 Jun 2024

HighLevel Customer Support Representative Interview Experiences

1 interview found

Customer Support Representative Interview Questions & Answers

user image Anonymous

posted on 2 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Case Study 

Shared scenarios to answer as emails

Round 2 - HR 

(2 Questions)

  • Q1. Asked about me and my experience
    • Add your answer
  • Q2. When can i join and all
    • Add your answer
Round 3 - One-on-one 

(3 Questions)

  • Q1. Manager asked about me
    • Add your answer
  • Q2. Then asked for a scenario
    • Add your answer
  • Q3. Gave a scenario on how would i hanle
    • Add your answer

Interview Preparation Tips

Topics to prepare for HighLevel Customer Support Representative interview:
  • SAAS
  • Domain
  • Phone
Interview preparation tips for other job seekers - Be confident and do some research on the product offered by the company

Top trending discussions

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Interview Tips & Stories
2w
a business analyst
Best answer to give to HR on why am I on notice!
Hi, I have recently left my job and on my notice with 20 days pending. While giving interviews, when the HR asks me what's the notice I say it's 30 days (officially 60 days). But since only 20 days are left, is it better to tell them outright that I'm on notice or wait for them to ask? 1 or 2 replies I have thought of if they ask why I am already on notice is - "In my current role I was not able to leverage and improve my current skills optimally and it was detrimental to my career path of working towards Product from Business Analyst. With the decision to change company and since I have given quite a few interviews in the last 1.5 months, I decided to put down my papers in order to mitigate the risk of not getting an offer due to a longer notice period." I would like some reviews or feedback on this or is there a better answer to give so that I don't lose much leverage during the interview process. Thanks! P.S. This is for a job in India.
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Interview questions from similar companies

Customer Support Representative Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 12 Aug 2022

I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic introduction,communication skills are checked if you are bilingual
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Operations round,process oriented KRA’s may be asked like AHT,Quality score etc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is easy for those who are experienced

Customer Support Representative Interview Questions & Answers

Accenture user image Mayuri chikane

posted on 27 Dec 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Versant round through app

Round 3 - HR 

(1 Question)

  • Q1. Hobbies, topic to speak on
    • Add your answer
Round 4 - Case Study 

About previous experience, about projects knowledge

Customer Support Representative Interview Questions & Answers

HCLTech user image Dharshini.T III BA English

posted on 25 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I appeared for an interview before Jun 2023.

Round 1 - Aptitude Test 

Technical test for bps process

Round 2 - HR 

(2 Questions)

  • Q1. Why should hire you?
    • Add your answer
  • Q2. Okay with the salary package?
    • Add your answer

Customer Support Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 7 Aug 2022

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Interview call 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. I would suggest you guys to prepare a kind of description of yourself pf 2-3 minutes where you talk about you academics then your family background then your experience (if any) and at the end talk about what kind of a person you are and what brought you to that job.
    • Answered Anonymously
    Add your answer
Round 3 - VNA round 

(1 Question)

  • Q1. Tell me about yourself. Why did you choose this job. A topic on which you have to speak for 2 minutes.
  • Ans. So basically, here you are supposed to be professional about your answers. You need to keep in mind the language and your accent. The employer checks your accent and vocabulary.
    • Answered Anonymously
    Add your answer
Round 4 - HR 

(1 Question)

  • Q1. General question regarding the job roles and responsobilities.
  • Ans. Here, the HR will discuss the roles and responsibilties with you.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The important thing is preparation. You need to be preapred. Read about the role that you are applying to. Read about the company as qell and how you fit in or what you can offer. And the first impression is when you tell them about yourself. So write down few points about yourself and prepare your 2 minutes intro.

Customer Support Representative Interview Questions & Answers

Accenture user image rakesh kumar

posted on 29 Mar 2025

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Mar 2025, where I was asked the following questions.

  • Q1. Relevant Experience and skills
    • Add your answer
  • Q2. International voice Process
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't trust the hrs of this company

Customer Service Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 8 Oct 2020

I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about ur self
    • Add your answer
  • Q2. Tell me about the bpo
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting a third-party company to handle specific business processes.

    • BPOs can handle a variety of processes such as customer service, technical support, and data entry.

    • Companies outsource to BPOs to save costs and improve efficiency.

    • BPOs are often located in countries with lower labor costs, such as India and the Philippines.

    • BPOs may operate onshore, nearshore...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - keep clam and answer smartly

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 21 Mar 2021

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process of Wipro is too good,
my advice is don't lie during interview, everything will be fine.

Customer Service Associate Interview Questions & Answers

TCS user image Anonymous

posted on 9 Oct 2019

I applied via Campus Placement and was interviewed in Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Q 1 Why should I take you in TCS ? Q 2 Tell me about your dream job ? Q 3 What is your aim ? Q 4 Why you want to join TCS or why do you want to join TCS and not any other companies ?
  • Ans. 

    I should be hired in TCS because of my strong customer service skills, dedication to learning and growing, and alignment with TCS's values and goals.

    • I have excellent communication and problem-solving skills, which are essential for a Customer Service Associate role.

    • I am highly motivated and eager to learn and develop new skills, which aligns with TCS's focus on continuous learning and growth.

    • I share TCS's commitment to...

    • Answered by AI
    View 5 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers -

Customer Service Executive Interview Questions & Answers

TCS user image Anonymous

posted on 26 Jan 2020

I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire 

8 Questions

  • Q1. Tell me something about yourself.
    • View 6 more answers
  • Q2. Regarding previous Organization.
    • Add your answer
  • Q3. Why did you left previous Organization.
    • Add your answer
  • Q4. What was your role in previous Organization.
    • Add your answer
  • Q5. Detail Explanation regarding previous Organization Process.
  • Ans. 

    Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

    • Conducted a thorough analysis of existing processes and identified areas for improvement

    • Developed and implemented a new system for tracking and resolving customer issues

    • Trained customer service team on new process and provided ongoing support

    • Monitored and evaluated the effectiveness of the new process through regular feedback and data a...

    • Answered by AI
    View 1 more answer
  • Q6. Regarding Hobby
    • Add your answer
  • Q7. Job stability
    • Add your answer
  • Q8. And what you think about TCS.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Confidante and Answer those.
Don't get scared, it's just a basics questions.

HighLevel Interview FAQs

How many rounds are there in HighLevel Customer Support Representative interview?
HighLevel interview process usually has 3 rounds. The most common rounds in the HighLevel interview process are Case Study, HR and One-on-one Round.
How to prepare for HighLevel Customer Support Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HighLevel. The most common topics and skills that interviewers at HighLevel expect are CRM, Product Support, Salesforce CRM, Technical Support and customer support.

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HighLevel Customer Support Representative Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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HighLevel Customer Support Representative Salary
based on 7 salaries
₹7 L/yr - ₹9.5 L/yr
153% more than the average Customer Support Representative Salary in India
View more details

HighLevel Customer Support Representative Reviews and Ratings

based on 1 review

4.0/5

Rating in categories

3.0

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

2.0

Promotions

5.0

Work satisfaction

Explore 1 Review and Rating
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