Hema Automotive Senior Customer Support Associate Interview Questions and Answers for Experienced

General grammar questions and IQ questions, multiple choice questions

Q1. What is your strength and weakness?
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Q2. What are the qualities of good customer service.
Ans. 
Good customer service qualities include empathy, patience, communication skills, problem-solving abilities, and a positive attitude.
• Empathy towards customers' needs and concerns

• Patience in dealing with difficult situations

• Strong communication skills to effectively address customer inquiries

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to create a pleasant customer experience
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Q3. How would you handle irate customer??
Ans. 
I would remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.
• Remain calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer by acknowledging their frustration

• Apologize for the inconvenience caused, even if it wasn't directly your fault

• Work towards finding a solution that satisfies
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Q1. Salary expectations?
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Q2. Are you ok to work from office and 24/7 shift?
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Q1. Why you want to join Hexaware
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Had to write an essay on the given topic.
There was a chat conversation and we had to help the customer by resolving the issue.

Q1. Why I wanted to join WNS?
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Q1. Introduce yourself ?
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Q2. What was your last ctc?
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Q1. Tell me about yourself?
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Q2. Why you left your last job?
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Q3. Why you didn't try for ijp?
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Q1. Personal information,last job experience,why you want to change the previous job,and some general knowledge
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Q2. Name,Adress,what i used to do previously and why i am joining this company,ctc,what is photosynthesis from science was asked
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Q3. Discussion about salary,company benifits
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Q4. Documentation send through mail
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Q5. Will be loyal to the company if any hardships comes around
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Q1. Qualification,Where do you stay,how will you commute, Previous job details.
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Q1. How will you commute,Who all are there in your family, Qualification,Previous job details
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It was good calm composed, the place is very neat, clean and tidy that will keep your mood fresh throughout the day.

Q1. It was based on English Proficiency test
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Q1. Self Introduction basically Work Experience
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Q1. Introducing your Self introduction. Tell me about your family. Tell me about your education. Do have experience. Tell me about your experience. Why do want to do this job and why this company. What a...read more
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Q2. This is sales department do you want to work in sales Test:regarding water how to sale water can you explain me. Answer: good morning sir/man my name muttamma i am water sale s person sir this water is ve...read more
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Q3. Why should i select to you only how can i believe on you weather your are doing job continuously or in between you lest whom should i ask.
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Q4. Sir i am sencere girl i have punctuality sincerity once you give chance to me sir then only i can proof.
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Q5. First give opotunity then only i can proof it
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Q6. Other you will lose to sencere employee
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Q7. Ti give opportunity to proof ous self
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Q8. How we work you come to know about once give chanse
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Q9. This much inf for me to answer
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Q10. To get a job Senicerty is very important
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Q11. I finalt introduced this much onlythanks
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Q12. Rsmutt *****.
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