Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by BYJU'S Team. If you also belong to the team, you can get access from here

BYJU'S Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

BYJU'S Customer Success Specialist Interview Questions and Answers

Updated 18 Feb 2025

BYJU'S Customer Success Specialist Interview Experiences

6 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction
Round 2 - Technical 

(1 Question)

  • Q1. Method of operation
  • Ans. 

    Method of operation refers to the way in which a system or process functions.

    • Method of operation outlines the steps or procedures involved in carrying out a task.

    • It helps in understanding how a system works and how to effectively use it.

    • Examples include user manuals, standard operating procedures, and training materials.

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Personal information,last job experience,why you want to change the previous job,and some general knowledge
  • Q2. Name,Adress,what i used to do previously and why i am joining this company,ctc,what is photosynthesis from science was asked
  • Q3. Discussion about salary,company benifits
  • Q4. Documentation send through mail
  • Q5. Will be loyal to the company if any hardships comes around

Customer Success Specialist Interview Questions Asked at Other Companies

asked in BYJU'S
Q1. What do you think about the current educational system in India?
Q2. We will consider you fresher and will provide 20k only. Are you o ... read more
asked in OnJuno
Q3. What do you know about Direct deposits.
asked in ShipBob
Q4. An instance of client handling & client relationships.
asked in Planview
Q5. as a csm what your cadences looked like
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(8 Questions)

  • Q1. Tell about yourself Y byjus What u know about byjus What do u think will be ur roles and responsibilities
  • Q2. Why do u want to join byjus
  • Q3. What u know about byjus
  • Q4. What do u think will be your roles and responsibilities
  • Q5. Tell me about your hobbies
  • Q6. How many languages u speak
  • Q7. Tested my communication skill
  • Q8. Asked about extra curricular activities

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn about company
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Why are you choosing byjus?
Round 3 - HR 

(1 Question)

  • Q1. What do you think about the current educational system in India?
  • Ans. 

    The current educational system in India has both strengths and weaknesses.

    • The system focuses heavily on rote memorization and exams, which can be stressful for students.

    • There is a lack of emphasis on practical skills and real-world application of knowledge.

    • Disparities in quality of education between urban and rural areas exist.

    • The system is also criticized for its rigid structure and limited opportunities for creativit...

  • Answered by AI

BYJU'S interview questions for designations

 Customer Success Manager

 (1)

 Customer Success Executive

 (1)

 Customer Success Associate

 (1)

 Process Specialist

 (1)

 Student Success Manager

 (4)

 Senior Success Manager

 (1)

 Academic Specialist

 (54)

 Product Specialist

 (13)

I applied via LinkedIn and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Your work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Go prepared
Do your prior research about company

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(6 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why should we hire you?
  • Q3. Why are you looking for a change?
  • Q4. Where do you see yourself in 5 years?
  • Q5. What are your strengths and weaknesses?
  • Q6. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - just work on your communication you must have a good command of English and they usually as the essential questions only.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Soft skills test
Round 2 - Case Study 

Irate customer wanted a refund, write an email saying we do not have refund policy.

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Who is a good customer Service executive?
  • Ans. 

    A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.

    • Empathetic - able to understand and relate to customers' feelings and concerns

    • Patient - able to remain calm and composed, even in challenging situations

    • Knowledgeable - has a deep understanding of the product or service being offered

    • Proactive - takes initiative to address customer issues befor

  • Answered by AI
  • Q2. What qualities a good customer Service executive must possess?
  • Ans. 

    A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.

    • Strong communication skills to effectively interact with customers and colleagues

    • Empathy to understand and address customer concerns

    • Patience to handle difficult situations and irate customers calmly

    • Problem-solving abilities to resolve issues efficiently

    • Positive attitude to ma...

  • Answered by AI

I applied via Company Website and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why I joined cuemath?
  • Q2. Cuemath is a beyond school math learning program that facilitates children learning fundamental maths using a simple and easy methodology. Cuemath approach is holistic and includes critical thinking an...
  • Q3. What is the difference between basic working and hard working??
  • Q4. What is the role of sales Executive??

Interview Preparation Tips

Interview preparation tips for other job seekers - Donot feel nervous be positive and follow the proper baad langauage
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Where do you want to see yourself in next 5years
  • Q2. Why work from home
  • Q3. Only 2 questions was asked
  • Q4. Previous work experiences
  • Q5. How will you manage your work

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was easy

BYJU'S Interview FAQs

How many rounds are there in BYJU'S Customer Success Specialist interview?
BYJU'S interview process usually has 1-2 rounds. The most common rounds in the BYJU'S interview process are HR, One-on-one Round and Resume Shortlist.
What are the top questions asked in BYJU'S Customer Success Specialist interview?

Some of the top questions asked at the BYJU'S Customer Success Specialist interview -

  1. What do you think about the current educational system in Ind...read more
  2. Method of operat...read more
  3. Documentation send through m...read more

Tell us how to improve this page.

BYJU'S Customer Success Specialist Interview Process

based on 4 interviews

Interview experience

4.8
  
Excellent
View more

Interview Questions from Similar Companies

Planet Spark Interview Questions
3.7
 • 359 Interviews
Whitehat jr Interview Questions
3.4
 • 262 Interviews
Unacademy Interview Questions
3.0
 • 206 Interviews
upGrad Interview Questions
3.7
 • 198 Interviews
Physicswallah Interview Questions
3.8
 • 196 Interviews
Vedantu Interview Questions
3.3
 • 185 Interviews
NxtWave Interview Questions
3.8
 • 177 Interviews
Simplilearn Interview Questions
3.2
 • 101 Interviews
View all
BYJU'S Customer Success Specialist Salary
based on 109 salaries
₹2.8 L/yr - ₹6.9 L/yr
41% less than the average Customer Success Specialist Salary in India
View more details

BYJU'S Customer Success Specialist Reviews and Ratings

based on 53 reviews

2.6/5

Rating in categories

2.3

Skill development

2.0

Work-life balance

3.1

Salary

1.7

Job security

2.2

Company culture

1.9

Promotions

1.9

Work satisfaction

Explore 53 Reviews and Ratings
Business Development Associate
11.5k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Business Development Manager
3.9k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Business Development Executive
3.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Business Development Associate
3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

BDA
2.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare BYJU'S with

Unacademy

3.0
Compare

Vedantu

3.3
Compare

Toppr

3.4
Compare

Whitehat jr

3.4
Compare
Did you find this page helpful?
Yes No
write
Share an Interview