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Hema Automotive

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Hema Automotive Senior Customer Support Associate Interview Questions and Answers

Updated 18 Apr 2023

Hema Automotive Senior Customer Support Associate Interview Experiences

1 interview found

Senior Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 18 Apr 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is the relay
  • Ans. 

    A relay is an electrically operated switch that uses an electromagnet to mechanically open or close a circuit.

    • Relays are commonly used in electrical systems to control high voltage or high current circuits with low voltage signals.

    • They can be used to switch on/off lights, motors, and other electrical devices.

    • Relays can also be used as protective devices to prevent damage to electrical equipment.

    • There are different type...

    • Answered by AI
    Add your answer
  • Q2. Self intro and work expereance
    • Add your answer

Top trending discussions

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Interview Tips & Stories
2w
gandalfthepurple
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MicroEnergy Credits, Corp.
SQL and Python Interview Tips needed ASAP!
My SQL and Python technical round is in 3 days and I need a list of important topics to practice for Python. I have worked on NumPy and Pandas libraries at my current workplace. Need an exhaustive list of topics that you guys have been asked in DA/BA role interviews. The interview is for a Big4 company. Any help is much appreciated!
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Interview questions from similar companies

Senior Customer Support Associate Interview Questions & Answers

Teleperformance user image Chandra Sekhar Sahu

posted on 3 Sep 2022

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(8 Questions)

  • Q1. Can you introduce yourself?
    • View 1 more answer
  • Q2. Why did you leave your previous company?
    • View 1 more answer
  • Q3. Are you flexible for the night shift?
    • Add your answer
  • Q4. Are you comfortable with a rotational weekoff?
    • View 1 more answer
  • Q5. Do you need any leave in 3 months?
    • Add your answer
  • Q6. Speak for 2 minutes on XYZ topic.
    • Add your answer
  • Q7. Do you have any relevant work experience?
    • View 1 more answer
  • Q8. Tell me about your previous work.
    • Add your answer
Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Do you need any leave in 3 months?
    • Add your answer
  • Q3. Speak for 2 minutes on any topic.
    • Add your answer
  • Q4. Suppose I am a customer and you are a customer support executive. So how you deal with my issue?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while speaking and English communication is mandatory. And if you need any leave in 3 months then you will be rejected.

Senior Customer Support Associate Interview Questions & Answers

Cognizant user image Anonymous

posted on 5 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

General grammar questions and IQ questions, multiple choice questions

Round 2 - One-on-one 

(3 Questions)

  • Q1. What is your strength and weakness?
    • Add your answer
  • Q2. What are the qualities of good customer service.
  • Ans. 

    Good customer service qualities include empathy, patience, communication skills, problem-solving abilities, and a positive attitude.

    • Empathy towards customers' needs and concerns

    • Patience in dealing with difficult situations

    • Strong communication skills to effectively address customer inquiries

    • Problem-solving abilities to resolve issues efficiently

    • Positive attitude to create a pleasant customer experience

    • Answered by AI
    Add your answer
  • Q3. How would you handle irate customer??
  • Ans. 

    I would remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.

    • Remain calm and composed to defuse the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer by acknowledging their frustration

    • Apologize for the inconvenience caused, even if it wasn't directly your fault

    • Work towards finding a solution that satisfies

    • Answered by AI
    Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Salary expectations?
    • Add your answer
  • Q2. Are you ok to work from office and 24/7 shift?
    • Add your answer

Senior Customer Support Associate Interview Questions & Answers

iEnergizer user image Gulam Mustafa

posted on 26 Jun 2022

I applied via Walk-in and was interviewed in May 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Personal detail and job experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This is my humble request to company upper department not to procces lable please understand all employees same as company policy make to all.

Customer Care Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 15 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me your self intro
    • Add your answer
  • Q2. Where are you from
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me your self intro
    • Add your answer
  • Q2. Which languages know
    • Add your answer
  • Q3. Are you comfortable in night shifts
    • Add your answer

Customer Success Specialist Interview Questions & Answers

BYJU'S user image Anonymous

posted on 18 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. Method of operation
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion
    • Add your answer

Customer Service Associate Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 30 Jan 2025

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Group Discussion 

Self introduction
Next assessment if select in first round

Round 2 - Assignment 

Versant round..consists of voice test, typing, mail writing

Round 3 - One-on-one 

(1 Question)

  • Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 27 Oct 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. About Experience
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. About Experience
    • Add your answer
  • Q3. Weakness and Strength
    • Add your answer
Round 3 - Assignment 

Typing Test and a mock chat

Customer Service Associate Interview Questions & Answers

Reliance Retail user image Anonymous

posted on 24 Sep 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected
Round 1 - Behavioral 

(2 Questions)

  • Q1. Introduced your self confidently
    • Add your answer
  • Q2. Share experience or what are you going to do
  • Ans. 

    I will share my experience in handling customer inquiries and resolving issues effectively.

    • Provide examples of previous customer service roles and how you successfully resolved customer issues

    • Explain your approach to handling difficult customers and turning a negative experience into a positive one

    • Discuss any training or certifications you have related to customer service

    • Answered by AI
    Add your answer

Customer Service Associate Interview Questions & Answers

EXL Service user image Anonymous

posted on 10 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
No response
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your process.
    • Add your answer
  • Q2. Why did you left your last job?
    • Add your answer
Round 2 - Aptitude Test 

This test was easy and simple.

Round 3 - Technical 

(3 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Tell me about your process
    • Add your answer
  • Q3. 3 bad and good things about Delhi
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while giving any type of interviews.
More about working at Hema Automotive

Hema Automotive Interview FAQs

How many rounds are there in Hema Automotive Senior Customer Support Associate interview?
Hema Automotive interview process usually has 2 rounds. The most common rounds in the Hema Automotive interview process are Resume Shortlist and One-on-one Round.

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Hema Automotive Senior Customer Support Associate Interview Process

based on 1 interview

Interview experience

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Good
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Hema Automotive Salaries in India
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₹3 L/yr - ₹4.8 L/yr

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