HDB Financial Services Junior Officer - Quality Assurance Interview Questions and Answers

Chargeback process is a procedure where a customer disputes a transaction and requests a refund from the merchant.

• Chargeback process occurs when a customer contacts their bank or credit card company to dispute a charge.

• The customer claims that the transaction was unauthorized, fraudulent, or that they did not receive the goods or services.

• The bank or credit card company investigates the claim and if found valid, initia...read more