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HCLTech Service Delivery Manager Interview Questions and Answers

Updated 16 Apr 2024

HCLTech Service Delivery Manager Interview Experiences

3 interviews found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Automation habdled
Round 2 - Technical 

(1 Question)

  • Q1. Approach on service desk delivery
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation

Interview Questionnaire 

2 Questions

  • Q1. About yourself
  • Ans. Kindly tell something different,not like your name and then your exprience.
  • Answered Anonymously
  • Q2. Define the current role

Service Delivery Manager Interview Questions Asked at Other Companies

Q1. 8. A critical deliverable which was to be delivered to the C-Suit ... read more
Q2. 7. A vendor is very rigid with a change. The change entails a cru ... read more
Q3. 2. What do you think about the future of digitalising HR, as a fu ... read more
Q4. 5. Walk me through an HR System implementation roadmap, right fro ... read more
Q5. How would you manage delivery with Govt clients, where they have ... read more

I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It’s very simple and straight . Would like to understand company growth and are looking into some automation with to utilise cross train employees

Interview Preparation Tips

Interview preparation tips for other job seekers - Looking forward to meet.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Mar 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
  • Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
Round 2 - Technical 

(3 Questions)

  • Q1. Previous Experience and Challenges.
  • Q2. How are metrics tracked.
  • Ans. 

    Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.

    • Utilize automated monitoring tools to track key performance indicators in real-time

    • Collect data manually through surveys, interviews, and observations to gather qualitative feedback

    • Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions

    • Implement a balanced scorecar...

  • Answered by AI
  • Q3. Rest all on the expectations and when can I join.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via campus placement at Delhi University - Lady Shree Ram College (LSR) and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

1 hour contained 6 sections of lrdi varc etc

Round 2 - cv shortlist 

(2 Questions)

  • Q1. Give a brief introduction
  • Ans. 

    I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.

    • Managed a team of 20+ service delivery professionals

    • Implemented process improvements resulting in 20% increase in client satisfaction

    • Developed and maintained strong client relationships

  • Answered by AI
  • Q2. Why should we hire you?
  • Ans. 

    I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.

    • Extensive experience in service delivery management

    • Strong leadership and communication skills

    • Ability to drive process improvements and optimize resources

    • Track record of meeting and exceeding KPIs and SLAs

    • Example: Successfully implemented a new ticketing system that improved re

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is your strength
  • Q2. Quality you look in your manager
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Explain a value added project delivered and what is the impact
  • Ans. 

    Implemented a new ticketing system to streamline support processes

    • Researched and selected a suitable ticketing system based on company needs

    • Customized the system to align with existing workflows and processes

    • Provided training to staff on how to use the new system effectively

    • Monitored and evaluated the impact of the new system on response times and customer satisfaction

    • Resulted in a 20% decrease in average resolution ti...

  • Answered by AI
  • Q2. If you have to set up a new process from a client, what approach would you follow
  • Ans. 

    I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.

    • Understand the client's requirements and objectives

    • Document the process flow and key steps

    • Identify stakeholders and their roles

    • Create a project plan with timelines and milestones

    • Implement the process with clear commun...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about the past experience and projects. Quantify the results delivered
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why TCS and not any other IT services
  • Ans. 

    TCS is a global leader in IT services with a proven track record of delivering high-quality solutions to clients worldwide.

    • TCS has a strong reputation for delivering innovative and reliable IT services

    • TCS has a global presence with a large pool of skilled professionals

    • TCS has a proven track record of successful project delivery for a wide range of clients

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - know about the organisation, it's culture, it's products and be yourself
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. What is your experience with Cloud Technolgies? Any recent project which you had faced challenges?
  • Ans. 

    I have extensive experience with Cloud Technologies, including managing migration projects and implementing cloud solutions.

    • Managed migration of on-premise servers to AWS cloud for a large enterprise

    • Implemented Azure cloud solutions for a startup company to improve scalability and cost-efficiency

    • Faced challenges with data security during cloud migration project, resolved by implementing encryption and access controls

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Interview with Reporting manager,General topics like understanding your current job roles and responsibilities

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. What was the reason for leaving previous job
  • Q2. Better prospects
Round 2 - Technical 

(2 Questions)

  • Q1. Tell me something about your self and the achievements in previous jobs
  • Q2. Technical questions on your job profile

HCLTech Interview FAQs

How many rounds are there in HCLTech Service Delivery Manager interview?
HCLTech interview process usually has 3 rounds. The most common rounds in the HCLTech interview process are Technical and HR.
How to prepare for HCLTech Service Delivery Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are Service Delivery Management, ITIL, End User, IT Service Desk and Project Management.
What are the top questions asked in HCLTech Service Delivery Manager interview?

Some of the top questions asked at the HCLTech Service Delivery Manager interview -

  1. It’s very simple and straight . Would like to understand company growth and a...read more
  2. Approach on service desk deliv...read more
  3. Automation habd...read more

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Join HCLTech Find your spark and discover what drives you forward
HCLTech Service Delivery Manager Salary
based on 322 salaries
₹10.5 L/yr - ₹35 L/yr
24% more than the average Service Delivery Manager Salary in India
View more details

HCLTech Service Delivery Manager Reviews and Ratings

based on 27 reviews

3.1/5

Rating in categories

2.9

Skill development

3.0

Work-Life balance

2.5

Salary & Benefits

3.5

Job Security

2.9

Company culture

2.3

Promotions/Appraisal

2.9

Work Satisfaction

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