HCLTech Service Desk Manager Interview Questions and Answers

Q1. Difference between pst and ost
Ans. 
PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.
• PST is used for storing emails, contacts, calendar items, and other data in Outlook.

• OST is a cached copy of the mailbox stored on the local computer for offline access.

• PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...read more
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Q1. Self Introduction
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Q2. What is Active Directory
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Active Directory is a directory service developed by Microsoft for managing network resources and user accounts.
• Active Directory is used to centrally manage and authenticate users, computers, and other network resources in a Windows domain environment.

• It provides a hierarchical structure of objects, such as users, groups, and organizational units (OUs), which can be organized and managed based on the organization's nee...read more
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Q3. What is DNS ?
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DNS stands for Domain Name System. It is a decentralized system that translates domain names into IP addresses.
• DNS is used to resolve domain names to their corresponding IP addresses.

• It helps in the efficient routing of internet traffic by translating human-readable domain names into machine-readable IP addresses.

• DNS operates through a hierarchical structure of servers, including authoritative DNS servers, recursive DN...read more
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Q1. IP address, VPN, Office 365
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Q2. Windows troubleshooting, SLA, Communication
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Q3. Outlook troubleshooting, Microsoft Office 365 License.
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Q1. Self introduction
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Q2. Talk on any destination
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I would like to talk about the beautiful city of Paris.
• Paris is the capital city of France

• Known for its iconic landmarks such as the Eiffel Tower and Louvre Museum

• Famous for its delicious cuisine and fashion scene

• Rich in history and culture with many art galleries and theaters

• Popular tourist destination with millions of visitors each year
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Basic English Test and Maths questions

Q1. Introduce your self
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Q2. Basic question about famil and past job experience
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Q1. What is beam and it's shear force unit
Ans. 
A beam is a structural element that carries load primarily in bending. The shear force unit is measured in Newtons (N) or pounds-force (lbf).
• A beam is a long, horizontal structural member that supports loads by resisting bending.

• Shear force is the force that acts parallel to the cross-section of the beam.

• The unit of shear force is typically measured in Newtons (N) or pounds-force (lbf).
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Q1. What is moment of interia
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Moment of inertia is a measure of an object's resistance to changes in its rotation.
• Moment of inertia depends on the mass distribution of an object.

• It is calculated by summing the products of the mass of each particle and the square of its distance from the axis of rotation.

• Moment of inertia is denoted by the symbol 'I'.

• For example, a solid sphere has a higher moment of inertia compared to a hollow sphere of the same m
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Group discussion with very important

Q1. Hai iam nsivaramakrishna thanks for the information contained in this email address
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Q2. I can send today my full profile myself only
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Q3. When Jain job opportunities
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I want to group discussion im interested

I want to coding test sir interested

I want to coding testing im all was interested job

Im interested to group Discussion sir im interested

Im interested to tha testing sir

Ya im all was test im interested tha job

Ya im interested tha job all Tamilnadu branches

Q1. Only for on round sir test
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Q1. Only for one round sir im interested sir
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Q1. Finneley for one rounding sir
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Q1. Tcp/IP, VPN, Remote, FCR, management
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Q1. Configuration, Server, AD, Ticking, priority, SLA
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Q1. Negotiation, last job roles and Responsibilities
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