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Premium Employer

HCLTech

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3.5

based on 36.4k Reviews

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HCLTech Senior Customer Service Representative Interview Questions and Answers for Experienced

Updated 28 Jan 2025

HCLTech Senior Customer Service Representative Interview Experiences for Experienced

9 interviews found

Senior Customer Service Representative Interview Questions & Answers

Kartik Gupta

posted on 28 Jan 2025

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Aptitude Test

Questions about bpo and process related.

Round 2 - HR

(1 Question)

Q1. Salary, shift, experience, bpo.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare for bpo knowledge.

Senior Customer Service Representative Interview Questions & Answers

Dipesh Shah

posted on 16 May 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - HR

(1 Question)

Q1. Introduction about yourself

Add your answer

Round 2 - One-on-one

(2 Questions)

Q1. Introduction about yourself

Add your answer

Q2. Type pf work you done

Add your answer

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 26 Jan 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Job Portal and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - HR

(1 Question)

Q1. HR Asked about your experience and your Introduction. Basically they check our communication skills.

Add your answer

Round 3 - Assignment

Email Writing and Aptitute test.

Round 4 - One-on-one

(1 Question)

Q1. This is a Manager round, He will ask your Introduction and your experience.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool and calm be real you will crack this interview.

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 15 Sep 2023

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all tips

Round 2 - HR

(1 Question)

Q1. HR asked me about my past experiences and desired salary

Add your answer

Round 3 - Aptitude Test

There were number of question in apptitude test based on different case study.

Round 4 - One-on-one

(1 Question)

Q1. One on one round with operation manager

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn more about SAP n Salesforce

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 30 Oct 2022

I applied via Walk-in and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - One-on-one

(3 Questions)

Q1. Best question was asked by hr that was have you ever faced critical time while working with last organization

Add your answer

Q2. Why do you want to join only this organization

Add your answer

Q3. What is your strength and weakness and directive it

Add your answer

Interview Preparation Tips

Topics to prepare for HCLTech Senior Customer Service Representative interview:

What is KYC

Interview preparation tips for other job seekers - Already you are doing well thank you!
I don't want to give any advice

Senior Customer Service Representative Interview Questions & Answers

J DINESH BABU

posted on 19 Feb 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Not Selected

I applied via Job Portal and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - Assignment

Assignment is very much tough and versant test is there

Round 2 - HR

(1 Question)

Q1. Metrics in bpo which there is kpi Score card

Ans.

Metrics in BPO are key performance indicators (KPIs) used to measure the performance of customer service representatives.

KPI Scorecard is a tool used to track and measure the performance of customer service representatives in a BPO setting.
Common metrics in BPO include average handling time, first call resolution rate, customer satisfaction score, and call abandonment rate.
KPI Scorecard helps in identifying areas of im...

Answered by AI

Add your answer

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 19 Apr 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all tips

Round 2 - Aptitude Test

Check your listings knowledge via robotic phone call

Round 3 - One-on-one

(1 Question)

Q1. Need to talk fluently in English

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get tensed be cool and attend

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 20 Apr 2021

I applied via Company Website and was interviewed in Mar 2021. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. 1st we need to clear the versant round then in next round it is personal interview where u will be judged and finally and last step live behaviour of candidate will be recorded for continously 15-20 min .

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be clear at Your own points .
A fair english communication will work for u .
Be smart enough while representing yourself

Senior Customer Service Representative Interview Questions & Answers

Anonymous

posted on 12 Oct 2021

I applied via Company Website and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Tell about yourself.

Add your answer

Q2. Past experience details.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident on what you were saying .

What people are saying about HCLTech

View All

a genesys platform developer

HCL Tech Offer Evaluation

I would like to request you all for your valued advice on how is HCL tech as a company. I have been offered consultant role & have received a 30 % hike. However, a huge chunk of the offered CTC has gone into variable components(EPB bonus, performance bonus). Can you guys please share if hcltech pays the EPB bonus fully/ Month? How is the job security for mid-level experienced employees?

Got a question about HCLTech?

Ask anonymously on communities.

Interview questions from similar companies

Senior Associate Interview Questions & Answers

Wipro

Anonymous

posted on 24 Mar 2018

I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.

Interview Preparation Tips

General Tips: A good company to work for. You will get lots of good things to learn professionally and a huge scope for career development.
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

HCLTech Interview FAQs

How many rounds are there in HCLTech Senior Customer Service Representative interview for experienced candidates?

HCLTech interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the HCLTech interview process for experienced candidates are One-on-one Round, HR and Resume Shortlist.

How to prepare for HCLTech Senior Customer Service Representative interview for experienced candidates?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are Medical Billing, US Healthcare, voice process, AR Calling and Denial Management.

What are the top questions asked in HCLTech Senior Customer Service Representative interview for experienced candidates?

Some of the top questions asked at the HCLTech Senior Customer Service Representative interview for experienced candidates -

Metrics in bpo which there is kpi Score c...read more
1st we need to clear the versant round then in next round it is personal interv...read more
This is a Manager round, He will ask your Introduction and your experien...read more

Tell us how to improve this page.

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HCLTech Senior Customer Service Representative Interview Process for Experienced

based on 6 interviews

2 Interview rounds

Resume Shortlist Round
HR Round

Join HCLTech Find your spark and discover what drives you forward

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HCLTech Senior Customer Service Representative Salary

based on 635 salaries

₹1.7 L/yr - ₹5.5 L/yr

15% less than the average Senior Customer Service Representative Salary in India

View more details

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