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Answers to common IT-related questions for Service Desk Analyst position
SMTP is a protocol used for sending email messages between servers
ITIL is a framework for IT service management, with versions including ITIL v3 and ITIL 4
Troubleshooting for Internet disconnected includes checking cables, resetting the router, and checking network settings
BSOD stands for Blue Screen of Death, a critical error in Windows opera...
XPath is a language used to navigate through XML documents. Absolute XPath specifies the complete path from the root element, while relative XPath specifies the path from the current element.
XPath is used to locate elements in an XML document
Absolute XPath starts with a single forward slash and specifies the complete path from the root element
Relative XPath starts with a double forward slash and specifies the path...
Different types of testing include unit, integration, system, acceptance, and regression testing. Testing tools include Selenium, JUnit, and TestNG.
Unit testing: testing individual units or components of code
Integration testing: testing how different units or components work together
System testing: testing the entire system as a whole
Acceptance testing: testing to ensure the system meets the requirements of the st...
I am a software trainee with knowledge in linked list and array list.
I have experience in implementing linked lists and array lists in various programming languages.
Linked lists are dynamic data structures while array lists are static data structures.
Linked lists are efficient for insertion and deletion operations while array lists are efficient for random access.
Examples of programming languages that support link...
I worked on a project that involved developing a web application using Java and Spring framework.
Developed RESTful APIs using Spring Boot
Implemented user authentication and authorization using Spring Security
Used Hibernate for database operations
Implemented caching using Redis
My role was to develop and maintain the backend of the application
Interview questions for Software Engineer on OOPs concepts, list and tuples, and sorting strings.
OOPs concepts include inheritance, polymorphism, encapsulation, and abstraction.
Lists and tuples are data structures in Python. Lists are mutable while tuples are immutable.
To sort a string in Python, use the sorted() function or the sort() method.
Array is a collection of elements of same data type. Linked list is a data structure where each element points to the next one.
Arrays have fixed size, linked lists can grow dynamically
Arrays have constant time access, linked lists have linear time access
Arrays are stored in contiguous memory, linked lists are stored in non-contiguous memory
Example of array: int[] arr = {1, 2, 3, 4, 5}
Example of linked list: Node h...
I faced challenges in bulk loading and complex mappings, optimizing processes through automation and best practices.
Encountered performance issues during bulk loads; implemented partitioning to improve load times.
Faced data type mismatches in complex mappings; created reusable transformation functions to standardize data.
Used incremental loading strategies to minimize data transfer and processing time, especially ...
Linked list is a linear data structure. DFS and BFS are graph traversal algorithms.
Linked list is a collection of nodes where each node points to the next node.
DFS (Depth First Search) is a traversal algorithm that explores as far as possible along each branch before backtracking.
BFS (Breadth First Search) is a traversal algorithm that explores all the vertices of a graph in breadth-first order.
Example of linked l...
Explained microservice project architecture and design patterns.
Our microservice project follows a domain-driven design approach.
We use API Gateway pattern to handle requests and route them to appropriate microservices.
We also use Circuit Breaker pattern to handle failures and prevent cascading failures.
Each microservice has its own database and communicates with other microservices through REST APIs.
We use contai...
I applied via Campus Placement and was interviewed in Nov 2024. There were 2 interview rounds.
The assessment comprised an aptitude test and a coding test, featuring seventy-five questions with a duration of approximately two hours. The questions ranged in difficulty from easy to moderate and were all in multiple-choice format.
I applied via Approached by Company and was interviewed in Oct 2024. There was 1 interview round.
Interview questions for Software Engineer position covering OOPS concepts, exception handling, SOLID principles, Java 8 features, and Streams.
Abstraction in OOPS: Hiding implementation details. Example: Abstract class Shape with method draw().
Encapsulation in OOPS: Bundling data and methods that operate on the data. Example: Class Employee with private fields and public getters/setters.
Inheritance in OOPS: Reusing code...
The interview questions cover various topics related to Spring framework, REST vs SOAP, JPA repository, Feign client, circuit breaker, and Spring Security.
Spring Boot provides a simpler and faster way to set up and run Spring applications compared to traditional Spring.
Common annotations in Spring include @Controller, @Service, @Repository, @Autowired, @Component, @RequestMapping, @GetMapping, @PostMapping, @PutMapping...
I appeared for an interview in Feb 2025.
Multiple sections, which includes quants, verbal, reasoning, pseudo codes.
Virtual GD round , gives two min to talk
I am a Senior Data Engineer with 8 years of experience in designing and implementing data pipelines for large-scale projects.
Experienced in building and optimizing ETL processes
Proficient in programming languages such as Python, SQL, and Java
Skilled in working with big data technologies like Hadoop, Spark, and Kafka
Strong background in data modeling and database design
Familiar with cloud platforms like AWS and Azure
Outlook configuration involves setting up email accounts, preferences, and connectivity for effective email management.
Open Outlook and go to 'File' > 'Account Settings' > 'Account Settings'.
Click 'New' to add a new email account and select 'Email Account'.
Enter your name, email address, and password, then click 'Next'.
Outlook will attempt to configure your account automatically; if it fails, select 'Manual setup...
We use a variety of tools such as ticketing systems, remote desktop software, knowledge bases, and monitoring tools.
Ticketing systems (e.g. ServiceNow, Jira)
Remote desktop software (e.g. TeamViewer, Remote Desktop Connection)
Knowledge bases (e.g. Confluence, SharePoint)
Monitoring tools (e.g. SolarWinds, Nagios)
I applied via Campus Placement and was interviewed in Jul 2024. There were 2 interview rounds.
I have completed multiple projects during my training in SAP ABAP.
Developed a custom report to track sales data for a retail client
Enhanced existing programs to improve performance and functionality
Worked on a team project to integrate SAP modules for a manufacturing company
BDC in SAP ABAP allows data transfer using Call Transaction and Session methods for batch processing.
BDC (Batch Data Communication) is used for data transfer in SAP.
Call Transaction method processes data in real-time, suitable for immediate updates.
Session method processes data in the background, allowing for error handling and logging.
Example of Call Transaction: Updating a customer record immediately after data entry...
BAPIs are standardized programming interfaces in SAP for accessing business processes and data.
BAPIs are part of the Business Object Repository (BOR).
They allow external applications to interact with SAP systems.
Example: BAPI_SALESORDER_CREATEFROMDAT2 for creating sales orders.
BAPIs ensure data consistency and integrity during transactions.
They can be called from various environments, including Java and .NET.
Material creation in SAP involves using BAPIs for different types of materials.
BAPI_MATERIAL_SAVEDATA can be used for creating materials in SAP
Different types of materials include raw materials, semi-finished goods, finished goods, etc.
BAPI_MATERIAL_GET_ALL can be used to retrieve information about all materials in SAP
Module pool programming is a technique in SAP ABAP for creating interactive user interfaces.
Define screen elements using Screen Painter
Write ABAP code for screen logic and flow control
Handle user input and trigger actions based on user interactions
Use function modules for backend processing
Implement navigation between screens
Function module is a reusable subroutine in SAP ABAP used for specific functionality.
Function modules are standalone functions that can be called from any ABAP program.
They are used to encapsulate specific business logic or calculations.
Function modules can be called remotely from other systems using Remote Function Call (RFC).
Examples include function modules for currency conversion, date calculations, or data validat...
Input parameters in reports can be changed by modifying the selection screen fields in the ABAP program.
Modify the selection screen fields in the ABAP program to change input parameters
Use PARAMETERS or SELECT-OPTIONS statements to define input fields
Update the logic in the report program to process the new input parameters
Smart forms are newer and more advanced than SAP scripts.
Smart forms are newer technology compared to SAP scripts.
Smart forms offer more features and flexibility in designing forms.
Smart forms are easier to maintain and modify compared to SAP scripts.
Smart forms support interactive forms and digital signatures.
SAP scripts are older technology and are being phased out in favor of smart forms.
I appeared for an interview in Mar 2025, where I was asked the following questions.
Threads are lightweight processes that enable concurrent execution within a program, sharing resources for efficiency.
Threads share the same memory space, allowing for faster communication.
They can improve application performance by utilizing multi-core processors.
Example: In a web server, one thread can handle multiple client requests simultaneously.
Threads can be created using libraries like pthreads in C or the Thre...
The backend manages authorized API calls through authentication, authorization, and secure data handling.
Authentication verifies user identity using tokens or credentials (e.g., JWT).
Authorization checks user permissions to access specific resources (e.g., role-based access).
Secure data transmission is ensured using HTTPS to protect sensitive information.
Rate limiting is implemented to prevent abuse of API calls (e.g.,...
Implementing a floating video ad involves HTML, CSS, and JavaScript for positioning and functionality.
1. Create an HTML structure for the video ad using <video> tag or an <iframe> for embedding.
2. Use CSS to style the video ad, ensuring it floats over the content. Example: position: fixed; bottom: 10px; right: 10px;
3. Implement JavaScript to control the ad's behavior, like play/pause or close functionality....
AI advancements continue to dominate tech news, with new models enhancing productivity and creativity across various industries.
OpenAI released ChatGPT-4, improving natural language understanding and generation.
Google announced updates to its AI tools, enhancing search capabilities and user experience.
Microsoft integrated AI features into Office 365, boosting productivity for users.
AI-generated art and music are gainin...
I appeared for an interview in Feb 2025.
AAA in cybersecurity stands for Authentication, Authorization, and Accounting, crucial for securing systems.
Authentication verifies user identity (e.g., passwords, biometrics).
Authorization determines user permissions (e.g., access to files).
Accounting tracks user activities (e.g., logging access times).
Example: A user logs in (Authentication), accesses a file (Authorization), and their actions are logged (Accounting).
IDS detects intrusions, while IPS actively prevents them, enhancing network security.
IDS (Intrusion Detection System) monitors network traffic for suspicious activity.
IPS (Intrusion Prevention System) not only detects but also blocks potential threats.
Example of IDS: Snort, which analyzes traffic and alerts administrators.
Example of IPS: Cisco Firepower, which can block malicious traffic in real-time.
IDS is typically p...
I enjoy hiking, reading, and photography, which help me relax and explore my creativity.
Hiking: I love exploring nature trails and discovering new landscapes, often going on weekend hikes with friends.
Reading: I read a variety of genres, from fiction to non-fiction, and recently finished a book on cybersecurity.
Photography: I enjoy capturing moments during my hikes, focusing on landscapes and wildlife, and I often shar...
I applied via Campus Placement and was interviewed in Jun 2024. There were 4 interview rounds.
It consists of numerous types of reasoning and quants questions. They are basic level.
I successfully designed and implemented a new software system for optimizing energy consumption in buildings.
Researched current energy consumption trends in buildings
Developed algorithms to analyze and optimize energy usage
Implemented software system using Python and SQL
Conducted testing and validation to ensure accuracy
Resulted in 20% reduction in energy consumption in test buildings
Python has libraries like SQLAlchemy, psycopg2 for database connectivity. Use these libraries to connect Python with databases.
Use SQLAlchemy library for ORM (Object Relational Mapping) to interact with databases.
Use psycopg2 library for direct interaction with PostgreSQL database.
Install the required libraries using pip install
Establish connection to the database using appropriate credentials.
Execute SQL queries usi...
I appeared for an interview in May 2025, where I was asked the following questions.
I enjoy painting, hiking, and reading, which help me relax and express my creativity while staying active and informed.
Painting: I love experimenting with watercolors and acrylics, often painting landscapes and abstract art.
Hiking: I frequently explore local trails, enjoying nature and the physical challenge it provides.
Reading: I read a variety of genres, from fiction to self-help, which broadens my perspective and en...
What people are saying about HCLTech
The duration of HCLTech interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 238 interview experiences
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Software Engineer
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Technical Lead
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Senior Software Engineer
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