HCL Group Senior Support Engineer Interview Questions and Answers

It was easy, bacis aptitude questions asked in this round

Q1. It was a Ai generated communication test, where you have to repeat sentence, basic english question asked, and the ability of communication was cheked. Easy to crack
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Q1. This was a technical and hr round
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Q2. What is cloud, vpn, lan, wan? And bacis trouble shooting question
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Q3. What is your hobbies, tell me about your hometown.
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Hai iam ns,ramakrishna i can compately in dipoma in final deee branch 2023 in dipoma promated

Q1. I can when in this companey
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Q2. When apprament letter
Ans. 
The question seems to be asking about the timing of an appointment letter.
• An appointment letter is typically sent out before a scheduled meeting or interview.

• It is important to confirm the timing and details mentioned in the appointment letter.

• If the appointment letter is not received on time, it is advisable to follow up with the sender.
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Q3. Monday i can jain in this companey
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Q1. Advantage and disadvantage of smart phones
Ans. 
Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.
• Advantage: Convenient access to information, communication, and entertainment

• Advantage: Enhanced productivity with apps and tools

• Disadvantage: Potential distractions from notifications and social media

• Disadvantage: Privacy concerns with data collection and security risks
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Q2. Advantage and disadvantage of online education
Ans. 
Online education offers flexibility but lacks in-person interaction.
• Advantage: Flexibility to study at own pace and schedule.

• Advantage: Access to a wide range of courses and resources from anywhere.

• Disadvantage: Lack of in-person interaction with teachers and peers.

• Disadvantage: Potential for distractions and lack of motivation without a structured environment.

• Disadvantage: Limited hands-on learning experiences for cer
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Q1. Tell about yourself
Ans. 
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Proficient in troubleshooting hardware and software issues

• Strong communication and problem-solving skills
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Q2. What makes you a suitable candidate for this position?
Ans. 
I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.
• Extensive experience in troubleshooting technical issues

• Strong knowledge of various operating systems and software applications

• Excellent communication skills to effectively assist customers

• Proven track record of resolving complex technical problems efficiently
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Q1. Name & bio & education
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Q2. Future goals & achievements.
Ans. 
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
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Q1. What is dhcp ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
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Q2. How to boot a new laptop
Ans. 
To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
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Q1. Networking question about class a - e
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Q2. Tricky question about topology
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First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Q1. What is your Favorite movie ?
Ans. 
My favorite movie is The Shawshank Redemption.
• Directed by Frank Darabont

• Based on a Stephen King novella

• Set in a prison in Maine

• Themes of hope, friendship, and redemption

• Starring Tim Robbins and Morgan Freeman
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Q2. What is your Favorite colour?
Ans. 
My favorite color is blue because it reminds me of the calming ocean and clear skies.
• Blue is associated with calmness and tranquility

• It symbolizes trust, loyalty, and confidence

• Examples: navy blue, sky blue, royal blue
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Q1. What is power draining?
Ans. 
Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.
• Power draining can occur due to background apps running constantly on a device.

• Faulty hardware components can also contribute to power draining.

• Settings such as high screen brightness or frequent data syncing can increase power draining.

• Examples include a smartphone losing battery quickly ...read more
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Q2. What is VPN? When you use it?
Ans. 
VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.
• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

• Examples include NordVPN, ExpressVPN, and Cisco AnyConnect
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Q1. About Switching
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Q2. About Routers switching, LAN, SD-WAN
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