HCL Group Senior Support Engineer Interview Questions and Answers

The test is about grammatical knowledge.

Q1. Why you want to joine our company
Add your answer
Q2. Tell me about your last organisation
Add your answer

Q1. Why you want to joine the company
Add your answer
Q2. Where you see yourself after 5years
Add your answer

Q1. What is ethernet
Ans. 
Ethernet is a networking technology commonly used for connecting devices in a local area network (LAN).
• Ethernet is a system for connecting a number of computer systems to form a local area network (LAN).

• It uses a protocol called CSMA/CD (Carrier Sense Multiple Access with Collision Detection) to manage traffic on the network.

• Ethernet cables are commonly used to physically connect devices to a network switch or router.

• E...read more
Answered by AI
Add your answer
Q2. What is network
Ans. 
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.
• Networks can be wired or wireless

• Common types of networks include LAN (Local Area Network) and WAN (Wide Area Network)

• Networks can be private (intranet) or public (internet)

• Examples of network devices include routers, switches, and modems
Answered by AI
Add your answer

Q1. About Switching
Add your answer
Q2. About Routers switching, LAN, SD-WAN
Add your answer

Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
Answered by AI
Add your answer
Q2. Why did you applied for this job?
Ans. 
I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
Answered by AI
Add your answer

Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
Answered by AI
Add your answer
Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
Answered by AI
Add your answer

Q1. KNOW ALL aboyt linux and database
Add your answer

Q1. What is a Firewall and ip binding
Ans. 
A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.
• Firewalls can be hardware or software-based

• They can be configured to block or allow traffic based on IP addresses, ports, protocols, and other criteria

• Firewalls can also be used to create virtual private networks (VPNs) for secure remote access

• IP binding is the process of associ...read more
Answered by AI
Add your answer

I m best computer hadware and network troubleshooting team leader

Q1. Oops concepts and Data structures
Add your answer