Genpact Fraud Analyst Interview Questions and Answers

Q1. What is a chargeback, and what is the process involved in handling chargebacks?
Ans. 
A chargeback is a reversal of a transaction made by a customer, typically due to fraud or dissatisfaction.
• A chargeback occurs when a customer disputes a transaction with their bank or credit card issuer.

• The process involves the merchant receiving a notification of the chargeback and providing evidence to dispute it.

• If the chargeback is upheld, the funds are taken back from the merchant and returned to the customer.

• Comm...read more
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Q2. What is the dispute life cycle?
Ans. 
The dispute life cycle refers to the stages involved in handling and resolving a dispute or fraud case.
• Identification of the dispute or fraud

• Investigation and gathering of evidence

• Resolution or decision-making

• Communication with all parties involved

• Closure and monitoring for potential recurrence
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Q3. What are the different types of fraud?
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Different types of fraud include identity theft, credit card fraud, insurance fraud, and investment fraud.
• Identity theft: When someone steals personal information to commit fraud.

• Credit card fraud: Unauthorized use of someone's credit card information.

• Insurance fraud: Falsifying information to make false insurance claims.

• Investment fraud: Deceiving investors for financial gain.

• Online fraud: Fraud committed through the
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Q4. What is the difference between a debit card and a credit card?
Ans. 
Debit cards are linked to a checking account and funds are withdrawn directly, while credit cards allow you to borrow money up to a certain limit.
• Debit cards are linked to a checking account, while credit cards are a form of borrowing.

• Debit card transactions are deducted directly from your checking account balance, while credit card transactions are added to your credit card balance.

• Debit cards do not charge interest a...read more
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Q5. What is the difference between a dispute and a chargeback?
Ans. 
Dispute is initiated by the cardholder, while chargeback is initiated by the card issuer.
• Dispute is when a cardholder questions a charge on their statement, while chargeback is when the card issuer reverses a transaction due to fraud or other reasons.

• Disputes are resolved between the cardholder and merchant, while chargebacks involve the card issuer and merchant.

• Disputes can be resolved without involving the card issue...read more
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Q6. Explain the chargeback cycle?
Ans. 
The chargeback cycle is the process where a cardholder disputes a transaction and the funds are returned to them.
• 1. Cardholder notices a transaction they don't recognize on their statement

• 2. Cardholder contacts their bank to dispute the charge

• 3. Bank investigates the claim and if valid, initiates a chargeback

• 4. Merchant receives notification of the chargeback and can provide evidence to dispute it

• 5. Funds are temporari...read more
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Q7. What is an ACH?
Ans. 
ACH stands for Automated Clearing House, a network that facilitates electronic money transfers between bank accounts.
• ACH is commonly used for direct deposit of paychecks, bill payments, and transferring funds between accounts.

• ACH transactions are processed in batches and can take 1-3 business days to complete.

• Examples of ACH transactions include online bill payments, vendor payments, and transferring money between pers
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Q8. What is a card network, and explain how does it operate?
Ans. 
A card network is a company that processes credit and debit card transactions between merchants and card issuers.
• Card networks facilitate the authorization, clearing, and settlement of transactions.

• They set the rules and standards for card transactions, such as security protocols and interchange fees.

• Examples of card networks include Visa, Mastercard, American Express, and Discover.
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About company explaining nd hw to go forward with my team

Q1. Logical question
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Aptitude test consists of numerical, verbal, english questions

Q1. Tell about yourself and are you willing to do night shift
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Q1. Tell about yourself, why do you want to do a job instead of higher studies and one experience where you have taken care of team as lead.
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Q1. What is fraud, and how can it be explained?
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Q2. What is the difference between credit and debit cards?
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Q3. Wat are your strengths and weakness?
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Q4. How you work under pressure
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Q5. How do you manage and motivate yourself
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Q1. What do you know about wipro?
Ans. 
Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services.
• Wipro was founded in 1945 in India.

• It is one of the largest IT services companies in the world.

• Wipro offers services such as IT consulting, system integration, and outsourcing.

• The company has a presence in over 60 countries.

• Wipro is known for its innovation and digital transformation solut
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Q2. For which role you have Applied,and what is the process of that role?
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Q3. Explain what is fraud in your words?
Ans. 
Fraud is the intentional deception for personal gain or to cause harm.
• Fraud involves intentional deception or misrepresentation

• It is committed for personal gain or to cause harm

• Examples include identity theft, credit card fraud, and insurance fraud
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Q4. Why should we choose you for this company?
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Q5. Why you are only eligible for this role and if ur selected what is the next step you are going to take or doo?
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Q6. About fraud analyst?
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Q7. What Phishing, in banking sector?
Ans. 
Phishing is a type of cyber attack where fraudsters attempt to obtain sensitive information such as usernames, passwords, and credit card details by pretending to be a trustworthy entity.
• Phishing involves sending fraudulent emails or messages that appear to be from legitimate organizations, such as banks, in order to trick individuals into providing their personal information.

• Common phishing tactics in the banking sect...read more
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Q8. If your a fraud, how would you make scam with merchants (for example with amazon company) ?
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