Accenture Fraud Analyst Interview Questions and Answers

Q1. What is a chargeback, and what is the process involved in handling chargebacks?
Ans. 
A chargeback is a reversal of a transaction made by a customer, typically due to fraud or dissatisfaction.
• A chargeback occurs when a customer disputes a transaction with their bank or credit card issuer.

• The process involves the merchant receiving a notification of the chargeback and providing evidence to dispute it.

• If the chargeback is upheld, the funds are taken back from the merchant and returned to the customer.

• Comm...read more
Answered by AI
Add your answer
Q2. What is the dispute life cycle?
Ans. 
The dispute life cycle refers to the stages involved in handling and resolving a dispute or fraud case.
• Identification of the dispute or fraud

• Investigation and gathering of evidence

• Resolution or decision-making

• Communication with all parties involved

• Closure and monitoring for potential recurrence
Answered by AI
Add your answer
Q3. What are the different types of fraud?
Ans. 
Different types of fraud include identity theft, credit card fraud, insurance fraud, and investment fraud.
• Identity theft: When someone steals personal information to commit fraud.

• Credit card fraud: Unauthorized use of someone's credit card information.

• Insurance fraud: Falsifying information to make false insurance claims.

• Investment fraud: Deceiving investors for financial gain.

• Online fraud: Fraud committed through the
Answered by AI
Add your answer
Q4. What is the difference between a debit card and a credit card?
Ans. 
Debit cards are linked to a checking account and funds are withdrawn directly, while credit cards allow you to borrow money up to a certain limit.
• Debit cards are linked to a checking account, while credit cards are a form of borrowing.

• Debit card transactions are deducted directly from your checking account balance, while credit card transactions are added to your credit card balance.

• Debit cards do not charge interest a...read more
Answered by AI
Add your answer
Q5. What is the difference between a dispute and a chargeback?
Ans. 
Dispute is initiated by the cardholder, while chargeback is initiated by the card issuer.
• Dispute is when a cardholder questions a charge on their statement, while chargeback is when the card issuer reverses a transaction due to fraud or other reasons.

• Disputes are resolved between the cardholder and merchant, while chargebacks involve the card issuer and merchant.

• Disputes can be resolved without involving the card issue...read more
Answered by AI
Add your answer
Q6. Explain the chargeback cycle?
Ans. 
The chargeback cycle is the process where a cardholder disputes a transaction and the funds are returned to them.
• 1. Cardholder notices a transaction they don't recognize on their statement

• 2. Cardholder contacts their bank to dispute the charge

• 3. Bank investigates the claim and if valid, initiates a chargeback

• 4. Merchant receives notification of the chargeback and can provide evidence to dispute it

• 5. Funds are temporari...read more
Answered by AI
Add your answer
Q7. What is an ACH?
Ans. 
ACH stands for Automated Clearing House, a network that facilitates electronic money transfers between bank accounts.
• ACH is commonly used for direct deposit of paychecks, bill payments, and transferring funds between accounts.

• ACH transactions are processed in batches and can take 1-3 business days to complete.

• Examples of ACH transactions include online bill payments, vendor payments, and transferring money between pers
Answered by AI
Add your answer
Q8. What is a card network, and explain how does it operate?
Ans. 
A card network is a company that processes credit and debit card transactions between merchants and card issuers.
• Card networks facilitate the authorization, clearing, and settlement of transactions.

• They set the rules and standards for card transactions, such as security protocols and interchange fees.

• Examples of card networks include Visa, Mastercard, American Express, and Discover.
Answered by AI
Add your answer

Q1. Questions on excel
Add your answer
Q2. Question related to different types of fraud
Add your answer

Aptitude test consists of numerical, verbal, english questions

Q1. Tell about yourself and are you willing to do night shift
Add your answer

Q1. Tell about yourself, why do you want to do a job instead of higher studies and one experience where you have taken care of team as lead.
Add your answer

Q1. What is fraud, and how can it be explained?
Add your answer
Q2. What is the difference between credit and debit cards?
Add your answer
Q3. Wat are your strengths and weakness?
Add your answer
Q4. How you work under pressure
Add your answer
Q5. How do you manage and motivate yourself
Add your answer

Q1. What do you know about wipro?
Ans. 
Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services.
• Wipro was founded in 1945 in India.

• It is one of the largest IT services companies in the world.

• Wipro offers services such as IT consulting, system integration, and outsourcing.

• The company has a presence in over 60 countries.

• Wipro is known for its innovation and digital transformation solut
Answered by AI
Add your answer
Q2. For which role you have Applied,and what is the process of that role?
Add your answer
Q3. Explain what is fraud in your words?
Ans. 
Fraud is the intentional deception for personal gain or to cause harm.
• Fraud involves intentional deception or misrepresentation

• It is committed for personal gain or to cause harm

• Examples include identity theft, credit card fraud, and insurance fraud
Answered by AI
Add your answer
Q4. Why should we choose you for this company?
Add your answer
Q5. Why you are only eligible for this role and if ur selected what is the next step you are going to take or doo?
Add your answer
Q6. About fraud analyst?
Add your answer
Q7. What Phishing, in banking sector?
Ans. 
Phishing is a type of cyber attack where fraudsters attempt to obtain sensitive information such as usernames, passwords, and credit card details by pretending to be a trustworthy entity.
• Phishing involves sending fraudulent emails or messages that appear to be from legitimate organizations, such as banks, in order to trick individuals into providing their personal information.

• Common phishing tactics in the banking sect...read more
Answered by AI
Add your answer
Q8. If your a fraud, how would you make scam with merchants (for example with amazon company) ?
Add your answer

Q1. What do you know about this role
Add your answer
Q2. What is online fraud different types of frauds
Ans. 
Online fraud refers to fraudulent activities conducted over the internet, including phishing, identity theft, and credit card fraud.
• Phishing: fraudulent attempts to obtain sensitive information such as usernames, passwords, and credit card details by disguising as a trustworthy entity in electronic communication.

• Identity theft: stealing someone's personal information to commit fraud, such as opening bank accounts or ap...read more
Answered by AI
Add your answer

Q1. What is cvv ? Same cvv number can work with another card?
Ans. 
CVV is a security code on credit/debit cards. It is unique to each card and cannot be used with another card.
• CVV stands for Card Verification Value and is a 3 or 4 digit security code on credit/debit cards.

• It is used to verify that the person making the purchase actually possesses the card.

• CVV is unique to each card and cannot be used with another card.

• If someone has both the card number and CVV, they can potentially m
Answered by AI
Add your answer
Q2. What did know about this role ?
Add your answer