What is the difference between customer service and customer Support ?

Question

Accepted Answer

Customer service focuses on providing assistance and guidance to customers, while customer support focuses on resolving specific issues or problems.

Customer service involves helping customers with general inquiries, providing information, and offering solutions to their problems.
Customer support is more specialized and involves addressing specific issues or problems that customers may encounter.
Customer service is proactive and focuses on building relationships with customers, while customer support is reactive and focuses on resolving customer issues.
Customer service may involve activities like answering phone calls, responding to emails, and providing product recommendations.
Customer support may involve activities like troubleshooting technical problems, resolving billing disputes, and handling complaints.
Example: A customer service representative may assist a customer in choosing the right product for their needs, while a customer support representative may help a customer troubleshoot a technical issue with the product.
Example: Customer service is like a concierge service, providing assistance and guidance, while customer support is like a technical support service, resolving specific issues.
Example: Customer service is focused on ensuring customer satisfaction and loyalty, while customer support is focused on resolving customer problems and ensuring their needs are met.

Accepted Answer

Customer service deals with the entire customer experience and involves a bit more customer collaboration—aiming to satisfy customers throughout the customer lifecycle—while customer support is more narrowly focused on helping customers solve technical problems.

Accepted Answer

The difference between customer service and customer support is that customer support teams support a product, while customer service teams provide service to a customer.

What is the difference between customer service and customer Support ?

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