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Genpact IT Support Analyst Interview Questions and Answers

Updated 2 Oct 2024

Genpact IT Support Analyst Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. ServiceNow Ticketing Tool
  • Q2. Active Directory
  • Q3. VPN Details and Configuration
  • Ans. 

    VPN details and configuration involve setting up a secure connection to a private network.

    • VPN stands for Virtual Private Network

    • Configuration involves setting up VPN client software on devices

    • Details include server address, authentication method, and encryption protocol

    • Common VPN protocols include OpenVPN, L2TP/IPsec, and IKEv2

  • Answered by AI
  • Q4. Hobbies and what you do in free time
  • Ans. 

    In my free time, I enjoy hiking, playing guitar, and trying out new recipes.

    • Hiking in local trails and national parks

    • Playing acoustic and electric guitar

    • Experimenting with cooking and baking new dishes

  • Answered by AI
  • Q5. How do you see yourself after 5yrs from now
  • Ans. 

    In 5 years, I see myself as a senior IT Support Analyst leading a team and implementing innovative solutions.

    • Continuing to enhance my technical skills and knowledge through training and certifications

    • Taking on more leadership responsibilities and mentoring junior team members

    • Contributing to the development and implementation of new technologies within the organization

    • Building strong relationships with stakeholders and ...

  • Answered by AI

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. What is a project that you have worked on before?
  • Ans. 

    Developed a web-based inventory management system for a retail company

    • Utilized Java for backend development

    • Implemented responsive design using HTML, CSS, and JavaScript

    • Integrated barcode scanning functionality for efficient inventory tracking

  • Answered by AI
  • Q2. What was your role within the team?
  • Ans. 

    I was responsible for providing technical support to end users and troubleshooting application issues within the team.

    • Providing technical support to end users

    • Troubleshooting application issues

    • Collaborating with team members to resolve issues

    • Documenting solutions and best practices

  • Answered by AI
  • Q3. What SQL-based queries were asked during your interview? like self join , average
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Explain about patch management in Linux
  • Q2. After patching what are the issues you faced. How did you troubleshoot those issues.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Python code snippets for different codes
  • Q2. SQL Queries on Joins
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. How can we iterate files in ssis
  • Ans. 

    Files in SSIS can be iterated using Foreach Loop Container or Script Task.

    • Use Foreach Loop Container to iterate through a list of files in a specified directory.

    • Set the Enumerator type to 'Foreach File Enumerator' and configure the necessary properties like file extension, file path, etc.

    • Alternatively, use a Script Task to programmatically iterate through files and perform custom actions.

  • Answered by AI
  • Q2. What is checkpoint in ssis
  • Ans. 

    Checkpoint in SSIS is a feature that allows packages to restart from a specific point in case of failure.

    • Checkpoints are used to save the state of the package at specific points during execution.

    • They help in resuming package execution from the last successful checkpoint in case of failure.

    • Checkpoints can be configured at the package level or at the task level.

    • They are useful in scenarios where long-running packages nee...

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. Explain about your project?
  • Q2. Explain about ssis expressions
  • Ans. 

    SSIS expressions are used to dynamically set property values at runtime in SQL Server Integration Services packages.

    • SSIS expressions are written using a combination of functions, operators, and constants.

    • Expressions can be used to set properties such as connection strings, file paths, and SQL queries.

    • Expressions can be used to make packages more flexible and reusable.

    • For example, an expression can be used to dynamicall...

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. About Switching
  • Q2. About Routers switching, LAN, SD-WAN

Interview Preparation Tips

Interview preparation tips for other job seekers - Thanks for offering me
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. KNOW ALL aboyt linux and database
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Technical question related to IT security and Vulnerability.
Round 2 - HR 

(2 Questions)

  • Q1. Salary discussion
  • Q2. What I did in my last organization.

Interview Preparation Tips

Interview preparation tips for other job seekers - No Idea. In my case 2 round of Interview has happened.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Any topic we can choose in internet

Round 3 - Technical 

(2 Questions)

  • Q1. What is ip address
  • Ans. 

    An IP address is a unique numerical label assigned to each device connected to a computer network.

    • IP address stands for Internet Protocol address

    • It is used to identify and locate devices on a network

    • There are two types of IP addresses - IPv4 and IPv6

    • Example of IPv4 address: 192.168.1.1

    • Example of IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334

  • Answered by AI
  • Q2. What are the layers of tcp
  • Ans. 

    TCP has four layers: Application, Transport, Internet, and Network Interface.

    • Application layer: Responsible for interacting with the user and providing network services.

    • Transport layer: Manages end-to-end communication and ensures data delivery.

    • Internet layer: Handles routing of data packets between networks.

    • Network Interface layer: Deals with the physical connection to the network.

  • Answered by AI

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before May 2017. There were 2 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Related with technical and operational details Network knowledge and operational
  • Q2. Network and system management
  • Q3. Email confirmation

Interview Preparation Tips

Keep updated

Genpact Interview FAQs

How many rounds are there in Genpact IT Support Analyst interview?
Genpact interview process usually has 1 rounds. The most common rounds in the Genpact interview process are One-on-one Round.
What are the top questions asked in Genpact IT Support Analyst interview?

Some of the top questions asked at the Genpact IT Support Analyst interview -

  1. VPN Details and Configurat...read more
  2. ServiceNow Ticketing T...read more
  3. Active Direct...read more

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Genpact IT Support Analyst Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Genpact IT Support Analyst Reviews and Ratings

based on 1 review

2.0/5

Rating in categories

3.0

Skill development

2.0

Work-life balance

2.0

Salary

3.0

Job security

1.0

Company culture

1.0

Promotions

1.0

Work satisfaction

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