Genpact Voice Process Interview Questions and Answers

Q1. Tell me about coustomer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Listening to customer concerns and addressing them promptly

• Being knowledgeable about products or services offered

• Maintaining a positive and helpful attitude

• Resolving customer complaints effectively

• Building rapport and trust with customers

• Following up with customers to ensure satisfaction
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Q2. Answering the call and resolving issues, and really listening to what the customer needs.
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Q3. How much patiences towards the coustomer
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Q4. How you will speak with the coustomer
Ans. 
I will speak with the customer in a polite and professional manner, actively listening to their concerns and providing clear and helpful responses.
• Maintain a friendly and positive tone throughout the conversation

• Listen actively to the customer's concerns and address them appropriately

• Use clear and concise language to ensure understanding

• Offer solutions or assistance to resolve any issues the customer may have

• End the co...read more
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Q5. And how you will clear there queries and what would you suggest to the coustomer towards there doubt
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I am J.Revathi I am recently completed my graduation and I am from ambedkar Nagar and I am belongs to a nuclear family and my short term goals is to get job in a reputed organisation like this company and long term goals is get a higher and good position in a same company and strengths are i am a self motivated person and I have good communication skills also lastly my hobbies are cooking and vedio creator, and editing photos and videos.
Thank you ❤️