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Infotech Voice Process Interview Questions and Answers
Infotech Voice Process Interview Experiences
2 interviews found
Anonymous
I applied via Walk-in and was interviewed in Mar 2022. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Customer service process
- Ans.
Customer service process involves addressing customer queries and concerns to ensure customer satisfaction.
Listen actively to customer complaints
Empathize with the customer
Provide clear and concise solutions
Follow up with the customer to ensure satisfaction
Interview Preparation Tips
- voice process
I applied via Walk-in and was interviewed in Mar 2022. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself.
- Ans.
I am a highly motivated and experienced professional with a strong background in customer service and communication skills.
I have worked in the voice process industry for 5 years, handling customer queries and providing solutions.
I am proficient in using various CRM tools and have a proven track record of meeting and exceeding customer satisfaction targets.
I have excellent verbal and written communication skills, which...
- Q2. Customer service process
- Ans.
Customer service process involves providing assistance and support to customers regarding their queries and concerns.
Effective communication skills are essential
Active listening and problem-solving abilities are crucial
Empathy and patience are important qualities
Knowledge of the product or service is necessary
Timely and satisfactory resolution of customer issues is the goal
Interview Preparation Tips
- voice process
Top trending discussions
Interview questions from similar companies
Group discussion and one to one round
(1 Question)
- Q1. Last round is one to one with manager
I applied via Referral and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Email drafting, e-commerce
- Q2. Pro's and con's of online Shopping
- Ans.
Online shopping offers convenience and variety, but can also lead to fraud and lack of personal touch.
Pro: Convenience of shopping from home
Pro: Wide variety of products available
Pro: Easy price comparison
Con: Risk of fraud and scams
Con: Lack of personal touch and interaction
Con: Delay in receiving products
Interview Preparation Tips
I applied via Company Website and was interviewed in Feb 2022. There were 2 interview rounds.
It is an test to determine the individual skills
In group discussion sharing ideas with others and is develop the mentality and mental condition and it develops self-confidence also .
Interview Preparation Tips
mohammed athief
I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Salary expectations
Numerical abilities,grammatical range typing test
(2 Questions)
- Q1. Introduction self strength weakness about us
- Ans.
I am a dedicated and hardworking individual with strong communication skills. I am detail-oriented but sometimes struggle with time management.
Dedicated and hardworking
Strong communication skills
Detail-oriented
Struggle with time management
- Q2. Salary expectation and about company
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is your expected salary
(2 Questions)
- Q1. What is your strength
- Q2. What is your long term goal
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Dec 2022. There were 3 interview rounds.
Techinical questions and english knowledge
(2 Questions)
- Q1. Is Techinical support is their or not their
- Q2. Self introduction and minimum Basices of this job
Interview Preparation Tips
I applied via Naukri.com
(2 Questions)
- Q1. Self introduction
- Q2. Anything about u in hindi
I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.
(1 Question)
- Q1. Introduce yourself
(2 Questions)
- Q1. Introduce about your self
- Q2. Expected salary details
(2 Questions)
- Q1. Strengths of a person
- Q2. Long term goal of interview people in
Interview Preparation Tips
- Details about yourself
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