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Infotech Voice Process Interview Questions and Answers

Updated 30 Mar 2022

Infotech Voice Process Interview Experiences

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Voice Process Interview Questions & Answers

user image Anonymous

posted on 30 Mar 2022

I applied via Walk-in and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. Customer service process
  • Ans. 

    Customer service process involves addressing customer queries and concerns to ensure customer satisfaction.

    • Listen actively to customer complaints

    • Empathize with the customer

    • Provide clear and concise solutions

    • Follow up with the customer to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Infotech Voice Process interview:
  • voice process
Interview preparation tips for other job seekers - About me self introduction my self

Voice Process Interview Questions & Answers

user image Anonymous

posted on 30 Mar 2022

I applied via Walk-in and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a highly motivated and experienced professional with a strong background in customer service and communication skills.

    • I have worked in the voice process industry for 5 years, handling customer queries and providing solutions.

    • I am proficient in using various CRM tools and have a proven track record of meeting and exceeding customer satisfaction targets.

    • I have excellent verbal and written communication skills, which...

  • Answered by AI
  • Q2. Customer service process
  • Ans. 

    Customer service process involves providing assistance and support to customers regarding their queries and concerns.

    • Effective communication skills are essential

    • Active listening and problem-solving abilities are crucial

    • Empathy and patience are important qualities

    • Knowledge of the product or service is necessary

    • Timely and satisfactory resolution of customer issues is the goal

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Infotech Voice Process interview:
  • voice process
Interview preparation tips for other job seekers - About me self introduction my self

Voice Process Interview Questions Asked at Other Companies

Q1. What do know about business processing
Q2. Pro's and con's of online Shopping
asked in Cognizant
Q3. How you will speak with the coustomer
asked in Infotech
Q4. Customer service process
asked in Cognizant
Q5. Tell me about coustomer service

Interview questions from similar companies

Voice Process Interview Questions & Answers

Genpact user image mohammed athief

posted on 14 Apr 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Salary expectations
Round 2 - Aptitude Test 

Numerical abilities,grammatical range typing test

Round 3 - Behavioral 

(2 Questions)

  • Q1. Introduction self strength weakness about us
  • Ans. 

    I am a dedicated and hardworking individual with strong communication skills. I am detail-oriented but sometimes struggle with time management.

    • Dedicated and hardworking

    • Strong communication skills

    • Detail-oriented

    • Struggle with time management

  • Answered by AI
  • Q2. Salary expectation and about company
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Anything about u in hindi
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why should we hire you?
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Dear job seekers,
You can prepare self introduction in english(fluent)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

Techinical questions and english knowledge

Round 3 - Technical 

(2 Questions)

  • Q1. Is Techinical support is their or not their
  • Q2. Self introduction and minimum Basices of this job

Interview Preparation Tips

Interview preparation tips for other job seekers - English knowledge and Techinical skills and voice skills important

I appeared for an interview before Nov 2016.

Interview Questionnaire 

1 Question

  • Q1. Tell about yourself.
  • Ans. 

    I am a dedicated and experienced consultant with a strong background in problem-solving and client management.

    • Over 5 years of experience in consulting roles

    • Skilled in analyzing data and providing strategic recommendations

    • Excellent communication and interpersonal skills

    • Proven track record of successfully managing client relationships

    • Strong ability to work in fast-paced environments and meet deadlines

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: I wasn't thinking of joining there, Came along with a friend, so thought of giving it a try, Got my resume shortlisted and was asked to attend the second round.
Tips: Be bold. Want something?, ask them, You wont be disappointed. Try to be more energetic when you talk, make the interviewer smile, you'll get through !!!

Round: Test
Experience: You'll get connected to someone in USA, through a phone call, That person will interview you.
Tips: Try to be yourself, feel free, he/she is also a person like you , talk freely, but listen to what they're asking, response is yours , don't worry about your answer. Make them smile or try to make them think that it'd be fun to work with you.
Duration: 1 hour
Total Questions: 50

Round: HR Interview
Experience: Friendly people, They'll ask you something familiar, "tell about yourself". I told them about me , my passion and all those stuffs, Again left the place looking them smile.
Tips: When this question is asked, many will tell something different like what they want to be, Just tell them whatever you feel at that moment . Feel Nervous, just let them know, They ain't gonna think bad!!!.

Skills: Communication And Confidence

Interview Questionnaire 

3 Questions

  • Q1. What is autocorrelation?
  • Ans. 

    Autocorrelation is the correlation of a signal with a delayed copy of itself.

    • Autocorrelation is used to identify patterns in time series data.

    • It is a measure of how similar a signal is to a delayed version of itself.

    • Autocorrelation can be positive, negative, or zero.

    • It is commonly used in signal processing, finance, and econometrics.

    • Autocorrelation can be visualized using a correlogram.

  • Answered by AI
  • Q2. What is heteroscedasticity?
  • Ans. 

    Heteroscedasticity is a statistical term that refers to the unequal variance of a variable across different levels of another variable.

    • It is a violation of the assumption of homoscedasticity in regression analysis.

    • It can lead to biased and inefficient estimates of regression coefficients.

    • It can be detected through residual plots or statistical tests such as the Breusch-Pagan test.

    • Examples include income and expenditure...

  • Answered by AI
  • Q3. How do they affect your data analysis?
  • Ans. 

    Data analysis is affected by various factors that can influence the accuracy and reliability of the results.

    • Data quality: The accuracy, completeness, and consistency of the data can impact the analysis.

    • Data sources: The reliability and relevance of the data sources used for analysis can affect the outcomes.

    • Data preprocessing: The way data is cleaned, transformed, and prepared for analysis can impact the results.

    • Data in...

  • Answered by AI

Interview Preparation Tips

Round: Technical + HR Interview
Experience: Most of the questions was based on statistical modelling as the position they were hiring for was business analyst which requires statistical modelling and its business applications.
Tips: Always try to apply your statistical knowledge to the businesses around you. How you can improve that or apply it for better usage.

College Name: Institute of Management Technology

I applied via Approached by Company and was interviewed before May 2018. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Core Java questions except multi threading. New features in java 8. Basic spring boot questions. Sorting algorithm. Comparable and comparator interface. Focus on core java
  • Q2. Core java. Custom hasmmap implementation.

Interview Preparation Tips

General Tips: Focus on core java.
Skills: Problem Solving, Analytical Skills
Duration: <1 week

I applied via Walk-in and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Where you see yourself after 5 years

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident whatever u say. This one thing is enough to get judge by interviewer

Infotech Interview FAQs

How many rounds are there in Infotech Voice Process interview?
Infotech interview process usually has 1 rounds. The most common rounds in the Infotech interview process are HR.

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