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Cognizant Voice Process Interview Questions and Answers

Updated 25 Sep 2024

Cognizant Voice Process Interview Experiences

3 interviews found

Voice Process Interview Questions & Answers

user image Anonymous

posted on 25 Sep 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about coustomer service
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Listening to customer concerns and addressing them promptly

    • Being knowledgeable about products or services offered

    • Maintaining a positive and helpful attitude

    • Resolving customer complaints effectively

    • Building rapport and trust with customers

    • Following up with customers to ensure satisfaction

  • Answered by AI
  • Q2. Answering the call and resolving issues, and really listening to what the customer needs.
  • Q3. How much patiences towards the coustomer
  • Q4. How you will speak with the coustomer
  • Ans. 

    I will speak with the customer in a polite and professional manner, actively listening to their concerns and providing clear and helpful responses.

    • Maintain a friendly and positive tone throughout the conversation

    • Listen actively to the customer's concerns and address them appropriately

    • Use clear and concise language to ensure understanding

    • Offer solutions or assistance to resolve any issues the customer may have

    • End the co...

  • Answered by AI
  • Q5. And how you will clear there queries and what would you suggest to the coustomer towards there doubt
Round 2 - Aptitude Test 

I am J.Revathi I am recently completed my graduation and I am from ambedkar Nagar and I am belongs to a nuclear family and my short term goals is to get job in a reputed organisation like this company and long term goals is get a higher and good position in a same company and strengths are i am a self motivated person and I have good communication skills also lastly my hobbies are cooking and vedio creator, and editing photos and videos.
Thank you ❤️

Interview Preparation Tips

Interview preparation tips for other job seekers - When interview has been done please mail any information that if we are selected or rejected because we waiting for your feedback

Voice Process Interview Questions & Answers

user image Sarthak Bhatia

posted on 11 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Intro and project was google so they asked about google

Voice Process Interview Questions Asked at Other Companies

Q1. What do know about business processing
Q2. Pro's and con's of online Shopping
asked in Cognizant
Q3. How you will speak with the coustomer
asked in Infotech
Q4. Customer service process
asked in Cognizant
Q5. Tell me about coustomer service

Voice Process Interview Questions & Answers

user image Anonymous

posted on 13 Apr 2022

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Is best choice of Cognizant company

Interview questions from similar companies

I applied via Company Website and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

It is an test to determine the individual skills

Round 2 - Group Discussion 

In group discussion sharing ideas with others and is develop the mentality and mental condition and it develops self-confidence also .

Interview Preparation Tips

Interview preparation tips for other job seekers - Apply any job for with confidence and know your career goals

Voice Process Interview Questions & Answers

Genpact user image mohammed athief

posted on 14 Apr 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Salary expectations
Round 2 - Aptitude Test 

Numerical abilities,grammatical range typing test

Round 3 - Behavioral 

(2 Questions)

  • Q1. Introduction self strength weakness about us
  • Ans. 

    I am a dedicated and hardworking individual with strong communication skills. I am detail-oriented but sometimes struggle with time management.

    • Dedicated and hardworking

    • Strong communication skills

    • Detail-oriented

    • Struggle with time management

  • Answered by AI
  • Q2. Salary expectation and about company
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What is your expected salary
Round 3 - HR 

(2 Questions)

  • Q1. What is your strength
  • Q2. What is your long term goal

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your points very short and precise.Be fluent in English.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

Techinical questions and english knowledge

Round 3 - Technical 

(2 Questions)

  • Q1. Is Techinical support is their or not their
  • Q2. Self introduction and minimum Basices of this job

Interview Preparation Tips

Interview preparation tips for other job seekers - English knowledge and Techinical skills and voice skills important
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Anything about u in hindi
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduce yourself
Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduce about your self
  • Q2. Expected salary details
Round 4 - HR 

(2 Questions)

  • Q1. Strengths of a person
  • Q2. Long term goal of interview people in

Interview Preparation Tips

Topics to prepare for Wipro Voice Process interview:
  • Details about yourself
Interview preparation tips for other job seekers - First time visiters PlZ Don't send and delete answer bec it's my mistake I don't understand it's sending or not but it's send to ur HR I still get after submitting some error I repeated in many times to send my answer in interview

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

Cognizant Interview FAQs

How many rounds are there in Cognizant Voice Process interview?
Cognizant interview process usually has 1-2 rounds. The most common rounds in the Cognizant interview process are HR, Aptitude Test and Resume Shortlist.
How to prepare for Cognizant Voice Process interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Cognizant. The most common topics and skills that interviewers at Cognizant expect are voice process, Communication Skills, bpo, International Voice Process and international bpo.
What are the top questions asked in Cognizant Voice Process interview?

Some of the top questions asked at the Cognizant Voice Process interview -

  1. How you will speak with the cousto...read more
  2. Tell me about coustomer serv...read more
  3. Answering the call and resolving issues, and really listening to what the custo...read more

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Cognizant Voice Process Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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Cognizant Voice Process Salary
based on 5 salaries
₹3.2 L/yr - ₹6.6 L/yr
139% more than the average Voice Process Salary in India
View more details

Cognizant Voice Process Reviews and Ratings

based on 3 reviews

4.6/5

Rating in categories

4.7

Skill development

4.7

Work-life balance

4.7

Salary

4.3

Job security

4.7

Company culture

3.9

Promotions

5.0

Work satisfaction

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