AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Genpact
Compare
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter interviews by
Genpact Customer Service Advisor Interview Questions and Answers
Genpact Customer Service Advisor Interview Experiences
1 interview found
I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Direct interview with manager about work experience your future role or vision in company down 2 to 3 years.....why left previous company, stability
- Q2. Why you left previous company
- Q3. Stability issue wat plan in genpact for 2 to 3 years
- Ans.
Genpact offers stability through various initiatives such as career growth opportunities, employee engagement programs, and competitive compensation packages.
Genpact provides career growth opportunities to its employees, allowing them to develop their skills and advance within the company.
The company also has employee engagement programs that promote a positive work environment and foster a sense of community among emp...
Interview Preparation Tips
Interview questions from similar companies
Customer Service Advisor Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 23 Feb 2022
I applied via Company Website and was interviewed in Jan 2022. There were 4 interview rounds.
About knowledge test
Particular topic for exmple covid-19
(1 Question)
- Q1. Computer type questions
Interview Preparation Tips
- PGDCA
Customer Service Advisor Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 31 Jul 2022
I applied via Naukri.com and was interviewed in Jul 2022. There were 3 interview rounds.
(1 Question)
- Q1. First introduction, then some cross questions regarding to your hobby,native place etc.And some questions about your work interests &knowledge.
(1 Question)
- Q1. There will be some language listening &writing skill test .
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service advisor with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Proven track record of exceeding customer satisfaction goals
Example: In my previous role at XYZ Company, I consistently received positive feedback fr...
- Q2. Why did you leave your last company?
- Ans.
Seeking new challenges and opportunities for growth.
Desire for career advancement
Looking for a new challenge
Seeking better work-life balance
(2 Questions)
- Q1. Describe your previous KPI
- Ans.
Handled an average of 50 customer inquiries per day with a 95% resolution rate
Maintained a high level of customer satisfaction by resolving issues efficiently
Met or exceeded daily targets for number of inquiries handled and resolution rate
Utilized effective communication skills to address customer concerns and provide solutions
- Q2. Why do you want to join tech-m?
- Ans.
I want to join tech-m because of its reputation for innovation and commitment to customer satisfaction.
I am impressed by tech-m's track record of developing cutting-edge technology solutions.
I am excited about the opportunity to work in a dynamic and fast-paced environment.
I believe that tech-m's focus on customer satisfaction aligns with my own values and goals.
I am eager to contribute my skills and expertise to help
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Speak 5 minutes on Delhi metro, Women empowerment, Facebook, Social media, Politics, motivation, trending Etc.
- Q2. Tell me about your previous day that what you have done from morning to evening?
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 20 Dec 2020
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What are the components of customer satisfaction?
- Q2. Why is there a need of customer support?
- Ans.
Customer support is essential for resolving customer issues and ensuring customer satisfaction.
Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries
- Q3. What were you doing in the past?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jan 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Normal Accounts related question like describe Depreciation, ammortization, and what do you mean by Reporting (RTR Activity).
- Q2. Some interviewer may ask what do you mean by EBITDA as in my case be prepared for this type of bouncers as well .
- Q3. Then they will ask you your previous work related question. In my case they ask if there is GL to SL mismatch what will you do to solve it.
- Q4. Then why do we do depreciation of companies what is the need for it
- Ans.
Depreciation is necessary to allocate the cost of an asset over its useful life.
Depreciation helps in matching the cost of an asset with the revenue it generates.
It allows for the recognition of the wear and tear, obsolescence, and loss of value of assets over time.
Depreciation expense reduces taxable income, resulting in tax savings for companies.
It helps in determining the true profitability and financial position of...
Interview Preparation Tips
Read the basics and if you are experienced be sure to explain every detail of how you used to do work.
Best of luck.
Customer Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 23 Nov 2021
I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Last experience, self introduction etc..
Interview Preparation Tips
I applied via Referral and was interviewed before Mar 2021. There was 1 interview round.
(1 Question)
- Q1. About pointers and their types
Interview Preparation Tips
I applied via Walk-in and was interviewed in Mar 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Why should we hire you ?
- Q2. Latest project running in the intustry?
Interview Preparation Tips
Genpact Interview FAQs
Tell us how to improve this page.
Genpact Interviews By Designations
- Genpact Process Associate Interview Questions
- Genpact Process Developer Interview Questions
- Genpact Management Trainee Interview Questions
- Genpact Assistant Manager Interview Questions
- Genpact Senior Associate Interview Questions
- Genpact Business Analyst Interview Questions
- Genpact Consultant Interview Questions
- Genpact Accountant Interview Questions
- Show more
Interview Questions for Popular Designations
- Service Advisor Interview Questions
- Financial Advisor Interview Questions
- Equity Advisor Interview Questions
- Sales Advisor Interview Questions
- Advisory System Analyst Interview Questions
- Beauty Advisor Interview Questions
- Senior Advisor Interview Questions
- Legal Advisor Interview Questions
- Show more
Interview Questions from Similar Companies
Fast track your campus placements
Genpact Customer Service Advisor Reviews and Ratings
based on 1 review
Rating in categories
|
Process Developer
36.6k
salaries
|  ₹1 L/yr - ₹6.8 L/yr |
|
Process Associate
28.1k
salaries
| ₹0.9 L/yr - ₹7 L/yr |
|
Assistant Manager
20.4k
salaries
| ₹4 L/yr - ₹14.6 L/yr |
|
Management Trainee
19.8k
salaries
| ₹1.6 L/yr - ₹11 L/yr |
|
Manager
7.5k
salaries
| ₹7 L/yr - ₹24 L/yr |
Accenture
Capgemini
TCS
Cognizant
- Home >
- Interviews >
- Genpact Interview Questions >
- Genpact Customer Service Advisor Interview Questions
