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Genpact Call Center Executive Interview Questions and Answers

Updated 15 May 2023

Genpact Call Center Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. What is your qualification?
  • Ans. 

    I have a Bachelor's degree in Business Administration and 3 years of experience in customer service.

    • Bachelor's degree in Business Administration

    • 3 years of experience in customer service

  • Answered by AI
  • Q2. What If I reject you?
  • Ans. 

    If you reject me, I will continue to search for other opportunities and improve my skills.

    • I will remain positive and continue my job search.

    • I will reflect on the interview and identify areas for improvement.

    • I will seek feedback from the interviewer to understand their reasons for rejection.

    • I will use the rejection as motivation to enhance my skills and qualifications.

    • I will explore other job opportunities in the call c

  • Answered by AI
  • Q3. Why should I select you?
  • Ans. 

    I have excellent communication skills, a strong customer service background, and a proven track record of meeting and exceeding targets.

    • Strong communication skills

    • Customer service background

    • Proven track record of meeting targets

  • Answered by AI
  • Q4. Tell me about family?
  • Ans. 

    My family is the most important part of my life. We are a close-knit and supportive unit.

    • I have a loving and caring spouse.

    • I have two children, a son and a daughter.

    • We enjoy spending quality time together, such as going on family vacations or having movie nights.

    • We support and encourage each other in our individual pursuits and goals.

    • We celebrate special occasions and milestones together, creating lasting memories.

  • Answered by AI
  • Q5. Are you ready to relocate?
  • Ans. 

    Yes, I am ready to relocate for the Call Center Executive position.

    • I am open to moving to a new location for the job.

    • I understand that relocation may be required for the role.

    • I am willing to adapt to a new environment and make the necessary arrangements.

    • I have experience in relocating for previous job opportunities.

    • I am excited about the prospect of working in a different city or country.

  • Answered by AI

Interview questions from similar companies

I applied via Referral and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Previous work related queries

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepares office and sap

I applied via Walk-in and was interviewed before Sep 2019. There were 5 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Where do you want to see yourself after 5 years?
  • Q2. What are your preferences?
  • Q3. If given a chance on what do you want to make changes on the project if you've been assigned to achieve positive results with fewer efforts?
  • Q4. What are your expectations?
  • Q5. How do you want a corporate structure to be?
  • Q6. Why did you leave your last company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Questions asked to a fresher I would expect those to be a friendly manner and allow him to speak what he can and not just the questions you ask.

I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All Technical quetions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared technically

I applied via Naukri.com and was interviewed in Nov 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Regarding my previous experience
  • Q2. A long lengthy order management questionnaire was given and we were asked to write 5 emails based on the order management.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, let the interviewer know your area of expertise.

I applied via Job Portal and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions regarding Informatica, Data Warehousing concepts and Unix

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was easy. If one knows the basics of Informatica and Unix, Informatica can be cleared easily.

I applied via Iprimed Consultancy and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical, Self-introduction more Importantly questions come from your resume, so make sure u update everything correctly in u r resume.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident, Share u r thoughts, and be simple and clear.

I applied via Naukri.com and was interviewed in Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1st Technical- Cucumber Framework , How to buid job in Jenkins, TestNG and its Annotations, Selenium Action Classes, Robot Class, Core Java
  • Ans. 

    Answering technical questions on Cucumber, Jenkins, TestNG, Selenium, and Core Java.

    • To build a job in Jenkins, create a new job and configure it to run the test suite using Maven or Gradle.

    • TestNG annotations like @BeforeTest and @AfterTest can be used to set up and tear down test environments.

    • Selenium Action Classes like Actions and Select can be used to perform complex user interactions.

    • The Robot class can be used to ...

  • Answered by AI
  • Q2. 2nd Technical: Jenkins, TestNG and its Annotations, Selenium Basics ,Scenarios based question on Selenium, Core Java , Questions on Hashmap , Regular Expressions

Interview Preparation Tips

Interview preparation tips for other job seekers - Brush up all your basics and frameworks used.Be Confident.Easy to crack the interview.

I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Related to Selenium and Java. manual testing questions and also questions related to test lead role.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in what you answer

I applied via Naukri.com and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Interview question was from the Selenium, BDD, GIT Jenkins, functional testing, and some related to the testing process

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident, practice a few Programming at least explain the logic.

Genpact Interview FAQs

How many rounds are there in Genpact Call Center Executive interview?
Genpact interview process usually has 2 rounds. The most common rounds in the Genpact interview process are Resume Shortlist and Technical.

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Genpact Call Center Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Genpact Call Center Executive Salary
based on 5 salaries
₹3 L/yr - ₹4.3 L/yr
79% more than the average Call Center Executive Salary in India
View more details

Genpact Call Center Executive Reviews and Ratings

based on 5 reviews

3.4/5

Rating in categories

4.8

Skill development

5.0

Work-life balance

5.0

Salary

4.8

Job security

4.9

Company culture

4.8

Promotions

4.8

Work satisfaction

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