Genisys Group Customer Care Executive Interview Questions and Answers

Q1. Take me through your resume
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Q2. Situation that has been in your work where you had to reduce expenses in a kpi and how u overcome it
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Q1. How will you forecast expenses for the company
Ans. 
I will forecast expenses by analyzing historical data, market trends, and budget projections.
• Analyze historical data to identify patterns and trends in expenses

• Consider market trends and economic indicators that may impact expenses

• Collaborate with department heads to gather budget projections and forecasts

• Use financial modeling techniques to predict future expenses based on various scenarios

• Regularly review and adjust
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Q2. Take me thru major financial statements and their interconnecting areas
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Major financial statements include income statement, balance sheet, and cash flow statement, which are interconnected through net income and retained earnings.
• Income statement shows revenues and expenses, resulting in net income.

• Balance sheet displays assets, liabilities, and equity, with net income affecting retained earnings.

• Cash flow statement details cash inflows and outflows, reconciling with changes in cash on th...read more
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Q1. Why do you want to switch?
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Q2. What made u choose to apply for the company
Ans. 
I applied to the company because of its strong reputation in the industry and its commitment to innovation and employee development.
• Reputation of the company in the industry

• Commitment to innovation

• Opportunities for employee development
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Q1. Are you marrief
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Q2. Looking for bride
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Q1. Explain about urself ?
Ans. 
I am a dedicated and experienced consultant with a strong background in AST.
• Over 5 years of experience in AST consulting

• Skilled in conducting assessments and providing recommendations

• Strong communication and problem-solving skills

• Proficient in using AST tools and technologies

• Passionate about helping clients improve their software testing processes
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Q2. Project descriptiin
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Q1. Self inyrduction
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Q2. Married or bachelor
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A case study shared with me, to discuss the product strategy of a miniscule ERP for shopkeepers

Q1. How you conduct research and analysis?
Ans. 
I conduct research and analysis by following a structured approach that involves defining the problem, gathering data, analyzing the data, and presenting findings.
• Identify the problem or question to be answered

• Determine the scope of the research

• Gather data from various sources such as surveys, interviews, and databases

• Organize and analyze the data using statistical tools and techniques

• Interpret the results and draw con...read more
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