Genisys Group Customer Support Executive Interview Questions and Answers

Q1. Self introduction and previous experience
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Detailed information about self and previous experience

Q1. It's regarding to automobile
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Q2. What is automobile
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An automobile is a vehicle that is designed to transport people or goods on roads.
• An automobile is a motorized vehicle.

• It is typically powered by an internal combustion engine or an electric motor.

• Automobiles are used for transportation purposes.

• They have four wheels and are designed to be driven on roads.

• Examples of automobiles include cars, trucks, and motorcycles.
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Q1. Tell me about your self?
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I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.
• I have worked in the customer support industry for over 5 years.

• I have a deep understanding of customer needs and can effectively resolve their issues.

• I am skilled in using various customer support tools and software.

• I have received multiple positive feedback from customers for my exceptional ser...read more
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Q2. Can you please talk any of random topic?
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The impact of social media on society
• Social media has revolutionized communication and connectivity

• It has transformed the way people interact and share information

• Social media platforms have become powerful tools for businesses and marketing

• Concerns about privacy, mental health, and fake news have arisen

• Examples: Facebook, Twitter, Instagram, TikTok
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Q1. Round 2 about all memory test like we have to tell few codes of the products.
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Q1. Why should we hire you?
Ans. 
I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
• I have a proven track record of providing exceptional customer service in my previous roles.

• I am highly skilled in resolving customer issues and ensuring their satisfaction.

• I possess strong interpersonal skills, allowing me to effectively communicate with customers and understand their needs.

• I am a quick learner and...read more
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Q2. Tell me about your strengths and weakness?
Ans. 
My strengths include excellent communication skills, problem-solving abilities, and a strong customer focus. My weakness is that I can be overly detail-oriented at times.
• Excellent communication skills

• Problem-solving abilities

• Strong customer focus

• Overly detail-oriented at times
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Q3. What is your long-term goal and short-term goal?
Ans. 
My short-term goal is to provide excellent customer support and learn the ins and outs of the company. My long-term goal is to grow within the organization and take on leadership roles.
• Short-term goal: Provide excellent customer support

• Short-term goal: Learn the ins and outs of the company

• Long-term goal: Grow within the organization

• Long-term goal: Take on leadership roles
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Q4. Are you comfortable with rotational shifts?
Ans. 
Yes, I am comfortable with rotational shifts.
• I have previous experience working in rotational shifts.

• I understand the importance of being flexible and adaptable in a customer support role.

• I am willing to adjust my schedule to meet the needs of the team and the customers.

• I believe rotational shifts can provide a better work-life balance in the long run.

• I am confident in my ability to handle the challenges that may come
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Q1. Introduction and communication skills
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Test will be there according to process

Q1. Trainer round about process
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Q2. They will ask about process
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Q1. Manager round will check stability, skills and experience
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Q1. Salary discussion
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