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SMFG India Credit Collections Executive Interview Questions and Answers

Updated 16 May 2024

SMFG India Credit Collections Executive Interview Experiences

1 interview found

Collections Executive Interview Questions & Answers

user image Vinaykumar Vinay

posted on 16 May 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Ask previous experience

Interview questions from similar companies

I applied via Approached by Company and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Gd

Interview Preparation Tips

Interview preparation tips for other job seekers - Collection is very important to my job

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Ans. I just told him about myself. I told him about my education, about my work.
  • Answered by Dharmendra Kumar
  • Q2. Why do we hire you?
  • Ans. Because I have experience in finance and this company is a financial company. So, I think I am suitable for this job.
  • Answered by Dharmendra Kumar

Interview Preparation Tips

Interview preparation tips for other job seekers - During interview be relax. They ask you any hard question. They only ask you about yourself to check your communication skills.

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Tell me about your self.
  • Q2. Why I should hire this company
  • Q3. What's your experience
  • Q4. Why you previous company leaving? Reason.
  • Q5. Describe your location
  • Q6. Now mostly ask how to face covid lockdwn?
  • Q7. Can you work night shift ? Female not Allowed but it's only check your confidence so you say directly..yes.

Interview Preparation Tips

Interview preparation tips for other job seekers - It's easy interview not hard if you not conferble English language so your talking hindi ... Any person easy to crack only checking your communication skills n confidence.so all the best ....keep growing...

I applied via Walk-in and was interviewed in Jun 2021. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Collections for company

I applied via Referral and was interviewed in Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. What is a CIBIL
  • Ans. 

    CIBIL is a credit information company that maintains credit records of individuals and companies.

    • CIBIL stands for Credit Information Bureau (India) Limited.

    • It is a credit information company that collects and maintains credit records of individuals and companies.

    • CIBIL score is a three-digit number that represents an individual's creditworthiness.

    • Lenders use CIBIL score to evaluate the creditworthiness of an individual ...

  • Answered by AI
  • Q2. What is a collection
  • Ans. 

    Collection refers to the process of recovering unpaid debts from individuals or businesses.

    • Collection involves contacting debtors to remind them of their outstanding debts

    • It may involve negotiating payment plans or settlements

    • Collection agencies may be hired to assist in the process

    • Legal action may be taken if debts remain unpaid

    • Collections can be for various types of debts, such as credit card bills, medical bills, or

  • Answered by AI
  • Q3. What is a loan
  • Ans. 

    A loan is a sum of money borrowed from a lender that is expected to be paid back with interest over a set period of time.

    • A loan involves borrowing money from a lender

    • The borrower is expected to pay back the loan with interest

    • The repayment period is typically set in advance

    • Loans can be secured or unsecured

    • Examples of loans include mortgages, car loans, and personal loans

  • Answered by AI
  • Q4. If customer don't payment then what are you doing
  • Ans. 

    If a customer doesn't make payment, I would follow up with them through phone calls, emails, and letters to remind them of their outstanding balance and discuss payment options.

    • Initiate contact with the customer to remind them of their outstanding balance

    • Discuss payment options and negotiate a payment plan if necessary

    • Document all communication and follow-up regularly

    • Escalate the issue to a supervisor or legal team if

  • Answered by AI
  • Q5. What is your hobbies
  • Q6. Some math calculation like presented question

Interview Preparation Tips

Interview preparation tips for other job seekers - Hr asked any questions please answer confidently because first impression is last impression

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Mahindra company mey dubara apply karne ke liye kya karna padega
  • Q2. Dubara joining ho payega ya nahi
Round 2 - One-on-one 

(1 Question)

  • Q1. One to one to round
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025.

Round 1 - HR 

(2 Questions)

  • Q1. How many year experience in finance sector
  • Ans. 

    I have over five years of experience in the finance sector, specializing in collections and credit management.

    • Worked as a Collections Specialist for three years at XYZ Corp, improving recovery rates by 20%.

    • Managed a portfolio of over 200 accounts, ensuring timely payments and reducing delinquency.

    • Implemented new collection strategies that decreased average days sales outstanding (DSO) by 15 days.

    • Collaborated with cross...

  • Answered by AI
  • Q2. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - It's very good organization to growth
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How can you handle a angry customer? Can you talk clearly? Your answer should be short.
  • Q2. About finances. About NBFC
  • Q3. About your past job.why you have give resign there?
  • Ans. Is it required holidays in next 6 months.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - You can walk for interview Monday to Friday.
Your voice should be clear.
You have to some besic computer knowledge.
Typing min 25
You should be agree to work in every shift.
Pan card and aadhar card in mandatory.
Education 12 th pass.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Describe about you .
  • Q2. Tell your Most unexpected hobys

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to confidance on your self , And do not mumbling in front of hr

SMFG India Credit Interview FAQs

How many rounds are there in SMFG India Credit Collections Executive interview?
SMFG India Credit interview process usually has 1 rounds. The most common rounds in the SMFG India Credit interview process are HR.
How to prepare for SMFG India Credit Collections Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at SMFG India Credit. The most common topics and skills that interviewers at SMFG India Credit expect are Recovery, Collection Management, Collections, Handling Customer Queries and Laptop.

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SMFG India Credit Collections Executive Interview Process

based on 4 interviews

Interview experience

4
  
Good
View more
SMFG India Credit Collections Executive Salary
based on 74 salaries
₹1.2 L/yr - ₹4.7 L/yr
16% more than the average Collections Executive Salary in India
View more details

SMFG India Credit Collections Executive Reviews and Ratings

based on 36 reviews

4.4/5

Rating in categories

4.2

Skill development

4.2

Work-life balance

4.3

Salary

4.3

Job security

4.2

Company culture

4.0

Promotions

4.1

Work satisfaction

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