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Fujitsu Senior Service Delivery Manager Interview Questions and Answers
Fujitsu Senior Service Delivery Manager Interview Experiences
1 interview found
Maneet Khanna
(1 Question)
- Q1. Technical questions related to relevant technology
(2 Questions)
- Q1. Questions for incident, change and problem management
- Q2. Handling of complex issues,major incident management
(1 Question)
- Q1. Communication, flexibility
Interview questions from similar companies
Bilal Mulani
(2 Questions)
- Q1. How to handle major incidents
- Ans.
Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.
Quickly assess the situation and prioritize actions based on impact and urgency.
Establish clear communication channels to keep stakeholders informed throughout the incident.
Conduct a thorough investigation to identify root causes and prevent future occurrences.
Implement post-incident reviews to ...
- Q2. Hoe to manage incident
- Ans.
Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.
Quickly assess the severity and impact of the incident.
Communicate with stakeholders and keep them informed throughout the incident.
Prioritize tasks based on impact and urgency.
Coordinate resources effectively to resolve the incident as quickly as possible.
Conduct a post-incident analysis to identify root
(1 Question)
- Q1. Communication with end users
I applied via Job Portal and was interviewed in May 2024. There was 1 interview round.
(3 Questions)
- Q1. Your introduction and previous work experience?
- Q2. Understanding of ITSM Framework
- Q3. Incident Management related discussion
Selected
I was interviewed in Mar 2024.
(2 Questions)
- Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
- Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
(3 Questions)
- Q1. Previous Experience and Challenges.
- Q2. How are metrics tracked.
- Ans.
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
Utilize automated monitoring tools to track key performance indicators in real-time
Collect data manually through surveys, interviews, and observations to gather qualitative feedback
Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions
Implement a balanced scorecar...
- Q3. Rest all on the expectations and when can I join.
I applied via campus placement at Delhi University - Lady Shree Ram College (LSR) and was interviewed in Sep 2024. There were 2 interview rounds.
1 hour contained 6 sections of lrdi varc etc
(2 Questions)
- Q1. Give a brief introduction
- Ans.
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
Managed a team of 20+ service delivery professionals
Implemented process improvements resulting in 20% increase in client satisfaction
Developed and maintained strong client relationships
- Q2. Why should we hire you?
- Ans.
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
Extensive experience in service delivery management
Strong leadership and communication skills
Ability to drive process improvements and optimize resources
Track record of meeting and exceeding KPIs and SLAs
Example: Successfully implemented a new ticketing system that improved re
Interview Preparation Tips
Selected
I applied via LinkedIn and was interviewed in Apr 2024. There were 2 interview rounds.
(1 Question)
- Q1. Role of the delivery manager
- Ans.
The delivery manager is responsible for overseeing the successful delivery of projects, ensuring they are completed on time, within budget, and meet quality standards.
Oversee project delivery from initiation to completion
Manage resources, timelines, and budgets effectively
Ensure quality standards are met and client expectations are exceeded
Collaborate with cross-functional teams to drive project success
Identify and mit...
(1 Question)
- Q1. Current and expected CTC
(1 Question)
- Q1. About yourself and work
Interview Preparation Tips
Anjanee Ambegaonker
Selected
I applied via campus placement at Maharaja Sayajirao University (MSU), Baroda and was interviewed before Apr 2023. There were 4 interview rounds.
Easy aptitude test and usually they aren't that strict
There was a topic given and you would have to speak for 2 mins
(1 Question)
- Q1. Technical analyst would be grilling you here so make sure you are prepared
(1 Question)
- Q1. Usually HR is cool and normal negotiation will take place
Interview Preparation Tips
Service Delivery Manager Interview Questions & Answers
DXC Technology
Anonymous
posted on 10 Mar 2024
Selected
I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.
(1 Question)
- Q1. What is your experience with Cloud Technolgies? Any recent project which you had faced challenges?
- Ans.
I have extensive experience with Cloud Technologies, including managing migration projects and implementing cloud solutions.
Managed migration of on-premise servers to AWS cloud for a large enterprise
Implemented Azure cloud solutions for a startup company to improve scalability and cost-efficiency
Faced challenges with data security during cloud migration project, resolved by implementing encryption and access controls
(1 Question)
- Q1. Interview with Reporting manager,General topics like understanding your current job roles and responsibilities
Skills evaluated in this interview
Selected
I applied via Naukri.com and was interviewed before Nov 2022. There were 2 interview rounds.
(2 Questions)
- Q1. How soon can u join
- Q2. Salary expectations
(4 Questions)
- Q1. About ur self and ur exp
- Q2. How can u report different kpis
- Q3. Team handlings skill
- Q4. Sip and value adds
Interview Preparation Tips
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Fujitsu Senior Service Delivery Manager Reviews and Ratings
based on 6 reviews
Rating in categories
|
Technical Service Engineer
1.1k
salaries
|  ₹2.8 L/yr - ₹16 L/yr |
|
Application Developer
973
salaries
| ₹2.8 L/yr - ₹17 L/yr |
|
Assistant Application Developer
589
salaries
| ₹2.3 L/yr - ₹7.7 L/yr |
|
Assistant Technical Service Engineer
560
salaries
| ₹2.5 L/yr - ₹9 L/yr |
|
Associate Application Developer
509
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| ₹3.6 L/yr - ₹13.6 L/yr |
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