Wipro Delivery Lead Interview Questions and Answers

Q1. How do you manage difficult customer
Ans. 
Difficult customers can be managed by actively listening, remaining calm, setting boundaries, and finding solutions.
• Listen actively to understand their concerns

• Remain calm and composed, avoiding escalation

• Set clear boundaries for acceptable behavior

• Find mutually beneficial solutions to address their issues
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Q2. What is the difference between T&M and Fixed Price projects
Ans. 
T&M projects are based on hourly rates and actual hours worked, while Fixed Price projects have a set price for the entire project regardless of hours worked.
• T&M projects involve billing based on actual hours worked and hourly rates

• Fixed Price projects have a set price agreed upon at the beginning of the project

• T&M projects offer more flexibility in terms of scope changes and timelines

• Fixed Price projects provide more ...read more
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Q1. What is MVC explain in detail.
Ans. 
MVC stands for Model-View-Controller. It is a software design pattern used for developing web applications.
• Model represents the data and business logic

• View displays the data to the user

• Controller handles user input and updates the model and view accordingly

• MVC separates concerns and promotes code reusability

• Example: ASP.NET MVC, Ruby on Rails, Django
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Q2. What are the benefits of ITIL
Ans. 
ITIL provides a framework for IT service management that improves efficiency and customer satisfaction.
• ITIL helps organizations align their IT services with business needs

• ITIL provides a common language and processes for IT service management

• ITIL improves efficiency and reduces costs through standardized processes

• ITIL improves customer satisfaction by ensuring consistent and reliable service delivery

• ITIL provides a fra...read more
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Q3. Deployment questions
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Q1. What's your futurue Goals
Ans. 
My future goal is to become a certified project management professional and lead a team of successful delivery managers.
• Obtain PMP certification within the next year

• Lead a team of delivery managers to successfully complete projects on time and within budget

• Continuously improve my leadership and communication skills through training and mentorship

• Work towards achieving a promotion to a senior management role within the
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Q2. How you handle crictical situation with example?
Ans. 
I handle critical situations by remaining calm, assessing the situation, and taking decisive action.
• Remain calm and composed to think clearly

• Assess the situation quickly to understand the severity

• Take decisive action to address the issue effectively
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Q1. ITIL Based questions like - principles followed. Which concepts have been applied?
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Q2. Life cycle management and touch based all the topics from cost, budgeting, managing, change management processes.
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Q1. Previous Experience and Challenges.
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Q2. How are metrics tracked.
Ans. 
Metrics are tracked using a combination of automated tools, manual data collection, and regular reporting.
• Utilize automated monitoring tools to track key performance indicators in real-time

• Collect data manually through surveys, interviews, and observations to gather qualitative feedback

• Generate regular reports to analyze trends, identify areas for improvement, and make data-driven decisions

• Implement a balanced scorecar...read more
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Q3. Rest all on the expectations and when can I join.
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1 hour contained 6 sections of lrdi varc etc

Q1. Give a brief introduction
Ans. 
I have over 5 years of experience in service delivery management, ensuring high-quality service delivery to clients.
• Managed a team of 20+ service delivery professionals

• Implemented process improvements resulting in 20% increase in client satisfaction

• Developed and maintained strong client relationships
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Q2. Why should we hire you?
Ans. 
I have a proven track record of successfully managing service delivery, ensuring high levels of customer satisfaction and operational efficiency.
• Extensive experience in service delivery management

• Strong leadership and communication skills

• Ability to drive process improvements and optimize resources

• Track record of meeting and exceeding KPIs and SLAs

• Example: Successfully implemented a new ticketing system that improved re
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Q1. Explain a value added project delivered and what is the impact
Ans. 
Implemented a new ticketing system to streamline support processes
• Researched and selected a suitable ticketing system based on company needs

• Customized the system to align with existing workflows and processes

• Provided training to staff on how to use the new system effectively

• Monitored and evaluated the impact of the new system on response times and customer satisfaction

• Resulted in a 20% decrease in average resolution ti...read more
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Q2. If you have to set up a new process from a client, what approach would you follow
Ans. 
I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.
• Understand the client's requirements and objectives

• Document the process flow and key steps

• Identify stakeholders and their roles

• Create a project plan with timelines and milestones

• Implement the process with clear commun...read more
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Q1. Strength and weakness
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Q2. Describe the hobbies
Ans. 
My hobbies include hiking, photography, and cooking.
• Hiking: I enjoy exploring nature trails and challenging myself physically.

• Photography: I love capturing beautiful moments and landscapes through my camera lens.

• Cooking: I find joy in experimenting with new recipes and creating delicious meals for my friends and family.
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