Fujitsu Servicenow Developer Interview Questions and Answers

Developed a service portal for IT ticketing system

• Created custom widgets for user-friendly interface

• Integrated with ServiceNow API for ticket management

• Implemented role-based access control for different user types

Catalog item is a predefined item in the service catalog, while record producer allows users to create custom records.

• Catalog item is predefined and created by admins, while record producer allows users to create custom records

• Catalog items are used to request services or products, record producers are used to create records in tables

• Catalog items have predefined variables and workflows, record producers allow users to

Macros are automated scripts that can be used to perform repetitive tasks in Servicenow.

• Macros in Servicenow are used to automate tasks and reduce manual effort.

• They can be used to update multiple records at once, send notifications, or perform calculations.

• Macros can be triggered manually or automatically based on certain conditions.

• Example: Creating a macro to automatically close all resolved incidents in Servicenow.

Use GlideUser class to get logged in user details in a form

• Use GlideUser class to get the current user's details

• Access user details like name, email, roles, etc. using GlideUser methods

• Example: var user = gs.getUser(); var userName = user.getName();

Yes, JavaScript is a synchronous language.

• JavaScript is single-threaded, meaning it can only execute one piece of code at a time.

• It follows a top-down execution flow, where each line of code is executed in order.

• Asynchronous behavior can be achieved using callbacks, promises, and async/await.

• Example: setTimeout function in JavaScript delays the execution of a function.

• Example: Fetch API in JavaScript allows making asyn

Business rules are server-side scripts that run when a record is displayed, inserted, updated, deleted, or when a table is queried.

• Business rules are used to automate processes and enforce data consistency.

• There are three types of business rules: before, after, and asynchronous.

• Before business rules run before the database action is executed.

• After business rules run after the database action is executed.

• Asynchronous bu...read more

The different between =, ==, === is related to assignment, equality, and strict equality in programming.

• = is used for assignment in programming languages.

• == is used for equality comparison, it checks if two values are equal.

• === is used for strict equality comparison, it checks if two values are equal in both value and data type.

Use SQL query to retrieve all columns, show only 10 records, and order by name

• Use SELECT * to retrieve all columns

• Use LIMIT 10 to show only 10 records

• Use ORDER BY name to order the results by name