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Capgemini Servicenow Developer Interview Questions and Answers

Updated 28 Aug 2024

Capgemini Servicenow Developer Interview Experiences

6 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. They have asked all about my project experience and the projects I have worked and the gave a scenario to used flow designer to build the flow.
  • Q2. What all project You have worked on?
  • Q3. What have you been working from in your 4 years experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident and explain the experience in your project

Servicenow Developer Interview Questions & Answers

user image Sakshi Upadhyay

posted on 20 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Br, acl, ui policy
  • Q2. Br, ui policy, cmdb

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Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. VR, CC ,SIR and AVR
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why is there a checkbox for client callable on script include
  • Ans. 

    The checkbox for client callable on script include allows the script include to be called from client-side scripts.

    • Client callable checkbox allows the script include to be accessed from client-side scripts in ServiceNow.

    • It enables the script include to be used in UI policies, client scripts, and other client-side scripts.

    • By checking the client callable checkbox, the script include can be invoked using GlideAjax calls f

  • Answered by AI

Skills evaluated in this interview

Capgemini interview questions for designations

 Servicenow Administrator

 (1)

 Developer

 (4)

 Software Developer

 (152)

 Java Developer

 (66)

 Salesforce Developer

 (19)

 RPA Developer

 (10)

 IOS Developer

 (9)

 Angular Developer

 (8)

Round 1 - Technical 

(1 Question)

  • Q1. I was interviewed for ServiceNow developer (Exp- 4 to 7 years) Post shortlisting of resume, first round was Technical. Most questions were related to what kind of projects I have worked on, how much codin...
Round 2 - One-on-one 

(1 Question)

  • Q1. The second round was managerial round. Questions included: Introduction in brief How many projects I have worked on so far. Was their any leadership role, scenario based questions on handling clients etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidant.
Prepare as per the JD before any interview.
Be confidant on whatever mentioned in your resume.
Do not beat around the bush, interviewers like the straight forward answers, its okay if you are not aware of the answers, admit it.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jun 2023.

Round 1 - Technical 

(2 Questions)

  • Q1. What is the purpose of ACL?
  • Ans. 

    ACL stands for Access Control List and is used to control access to data and functionality within ServiceNow.

    • ACLs define who can access a particular record or table in ServiceNow

    • They can restrict access based on roles, conditions, scripts, etc.

    • ACLs help in enforcing security policies and ensuring data integrity

    • Examples include restricting access to sensitive HR records to only HR managers

  • Answered by AI
  • Q2. What are the types of client script?
  • Ans. 

    Types of client script include onLoad, onChange, onSubmit, and onCellEdit.

    • onLoad - runs when the form is loaded

    • onChange - runs when a field value is changed

    • onSubmit - runs when the form is submitted

    • onCellEdit - runs when a cell in a list is edited

  • Answered by AI

Skills evaluated in this interview

Servicenow Developer Jobs at Capgemini

View all

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
-

I applied via Approached by Company and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - Technical 

(8 Questions)

  • Q1. Tell me About your Self ?
  • Ans. 

    I am a dedicated Servicenow Developer with 5 years of experience in designing and implementing solutions for various organizations.

    • 5 years of experience in Servicenow development

    • Strong expertise in designing and implementing solutions

    • Proven track record of delivering successful projects

    • Excellent communication and problem-solving skills

  • Answered by AI
  • Q2. Explain all (Incident, Problem, Change, Request Management) ITSM life cycles ?
  • Ans. 

    ITSM life cycles include Incident, Problem, Change, and Request Management.

    • Incident Management: Focuses on restoring normal service operation as quickly as possible.

    • Problem Management: Focuses on identifying and solving the root cause of recurring incidents.

    • Change Management: Involves controlling changes to the IT infrastructure to minimize impact on services.

    • Request Management: Handles user requests for IT services or

  • Answered by AI
  • Q3. Write code to auto-close parent incident when all child incidents are closed ?
  • Ans. 

    Code to auto-close parent incident when all child incidents are closed

    • Create a script that runs on child incident closure

    • Check if all child incidents are closed

    • If all child incidents are closed, close the parent incident

  • Answered by AI
  • Q4. Write code such that the input field will accept only alphanumeric characters ?
  • Ans. 

    Use JavaScript to restrict input field to alphanumeric characters only.

    • Use JavaScript event listeners to detect input in the field.

    • Check each character entered using regular expressions to allow only alphanumeric characters.

    • Display an error message if a non-alphanumeric character is entered.

  • Answered by AI
  • Q5. Can we hide the hamburger (Context menu chooser ) for a user ?
  • Ans. 

    Yes, the hamburger (Context menu chooser) can be hidden for a user in ServiceNow.

    • The hamburger menu can be hidden by modifying the UI policies and client scripts.

    • You can use CSS to hide the hamburger menu for specific users or roles.

    • Alternatively, you can customize the UI to remove the hamburger menu altogether.

  • Answered by AI
  • Q6. Write a script to mask a single line text field to mask the value ?
  • Ans. 

    Script to mask a single line text field value

    • Use the 'onLoad' client script to mask the value on form load

    • Use the 'onSubmit' client script to mask the value before saving

    • Use the 'getDisplayValue' and 'setDisplayValue' methods to manipulate the field value

  • Answered by AI
  • Q7. How do you make integrations in ServiceNow ?
  • Ans. 

    Integrations in ServiceNow are made using APIs, web services, and scripting.

    • Use REST APIs to integrate with external systems

    • Leverage SOAP web services for bi-directional communication

    • Utilize scripting such as JavaScript to automate processes

    • Use MID Server for secure communication with on-premise systems

  • Answered by AI
  • Q8. What is the difference between inbound & outbound in ServiceNow ?
  • Ans. 

    Inbound refers to data coming into ServiceNow, while outbound refers to data going out of ServiceNow.

    • Inbound data is typically received through integrations, email, web services, etc.

    • Outbound data is usually sent to external systems, APIs, email notifications, etc.

    • Inbound actions can trigger workflows or create records in ServiceNow.

    • Outbound actions can update external systems or send notifications to users.

  • Answered by AI
Round 2 - Technical 

(7 Questions)

  • Q1. Brief Introduction on yourself ?
  • Ans. 

    Experienced Servicenow Developer with expertise in customizing and implementing solutions for various organizations.

    • Over 5 years of experience in Servicenow development

    • Proficient in creating custom applications, workflows, and integrations

    • Strong knowledge of ITSM processes and best practices

    • Certified Servicenow Developer with hands-on experience in Service Portal development

  • Answered by AI
  • Q2. Write a program to get the Palindrome sub-string from the given string ?
  • Ans. 

    Program to find Palindrome sub-strings in a given string.

    • Iterate through each character in the string and check for palindromes.

    • Use two pointers to expand around the center of each character to find palindromes.

    • Store the palindromes in an array of strings.

  • Answered by AI
  • Q3. Write a program to separate numbers and alphabets in a given array of elements ?
  • Ans. 

    Program to separate numbers and alphabets in a given array of elements.

    • Iterate through each element in the array

    • Check if the element is a number or alphabet using regular expressions

    • Store numbers and alphabets in separate arrays

  • Answered by AI
  • Q4. How do you deal with a performance issue reported on a report you have created ?
  • Ans. 

    I would analyze the report structure, query efficiency, and data volume to identify the root cause of the performance issue.

    • Review the report query to ensure it is optimized and only fetching necessary data

    • Check if there are any unnecessary calculations or complex logic impacting performance

    • Consider indexing on relevant fields to improve query performance

    • Evaluate the data volume being processed and consider implementin...

  • Answered by AI
  • Q5. How do we use REST APIs in ServiceNow ?
  • Ans. 

    REST APIs in ServiceNow allow users to interact with the platform programmatically.

    • REST APIs in ServiceNow can be used to create, read, update, and delete records in tables.

    • Authentication is required to access REST APIs, using basic authentication or OAuth.

    • REST API endpoints in ServiceNow follow a standard format: https://.service-now.com/api/now/

    • REST APIs can be tested using tools like Postman or cURL.

Answered by AI
  • Q6. How do you create a flow for automation of a business process ?
  • Ans. 

    To create a flow for automation of a business process, you can use a workflow automation tool like Servicenow Flow Designer.

    • Identify the business process that needs to be automated

    • Map out the steps involved in the process

    • Use Servicenow Flow Designer to create a visual workflow

    • Add conditions, actions, and approvals as needed

    • Test the flow to ensure it functions correctly

    • Deploy the automated flow to streamline the busines

  • Answered by AI
  • Q7. Why are you leaving your current organization ?
  • Ans. 

    Seeking new challenges and growth opportunities in a different environment.

    • Desire for professional growth

    • Seeking new challenges

    • Looking for a change in work environment

  • Answered by AI
    Round 3 - HR 

    (2 Questions)

    • Q1. Brief Introduction on yourself
    • Ans. 

      I am a dedicated Servicenow Developer with 5 years of experience in implementing and customizing Servicenow solutions.

      • 5 years of experience in Servicenow development

      • Proficient in implementing and customizing Servicenow solutions

      • Strong knowledge of IT service management processes

    • Answered by AI
    • Q2. Salary negotiation with HR

    Skills evaluated in this interview

    Interview experience
    5
    Excellent
    Difficulty level
    Easy
    Process Duration
    Less than 2 weeks
    Result
    No response
    Round 1 - Coding Test 

    Display the count of incident records based on the category

    Interview experience
    5
    Excellent
    Difficulty level
    Easy
    Process Duration
    Less than 2 weeks
    Result
    Selected Selected

    I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.

    Round 1 - Technical 

    (2 Questions)

    • Q1. What is incident and problem
    • Ans. 

      An incident is an unplanned interruption to an IT service, while a problem is the underlying cause of one or more incidents.

      • An incident is a single event that disrupts the normal operation of a service.

      • A problem is the root cause of one or more incidents and needs to be resolved to prevent further incidents.

      • Incidents are usually resolved quickly to restore service, while problems require investigation and long-term sol...

    • Answered by AI
    • Q2. What all change types have you seen
    • Ans. 

      Common change types include standard, emergency, normal, and major.

      • Standard change

      • Emergency change

      • Normal change

      • Major change

    • Answered by AI
    Round 2 - HR 

    (1 Question)

    • Q1. Do you want to continue in technical side or management side?
    • Ans. 

      I am passionate about the technical side and want to continue advancing my skills in that area.

      • I enjoy problem-solving and working with technology

      • I want to deepen my expertise in Servicenow development

      • I am not interested in transitioning to a management role at this time

    • Answered by AI
    Interview experience
    5
    Excellent
    Difficulty level
    Moderate
    Process Duration
    2-4 weeks
    Result
    Selected Selected

    I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

    Round 1 - Technical 

    (5 Questions)

    • Q1. Proejcts you have done
    • Ans. 

      Developed a service portal for IT ticketing system

      • Created custom widgets for user-friendly interface

      • Integrated with ServiceNow API for ticket management

      • Implemented role-based access control for different user types

    • Answered by AI
    • Q2. Difference bw catalog item and record producer
    • Ans. 

      Catalog item is a predefined item in the service catalog, while record producer allows users to create custom records.

      • Catalog item is predefined and created by admins, while record producer allows users to create custom records

      • Catalog items are used to request services or products, record producers are used to create records in tables

      • Catalog items have predefined variables and workflows, record producers allow users to

    • Answered by AI
    • Q3. What are macros
    • Ans. 

      Macros are automated scripts that can be used to perform repetitive tasks in Servicenow.

      • Macros in Servicenow are used to automate tasks and reduce manual effort.

      • They can be used to update multiple records at once, send notifications, or perform calculations.

      • Macros can be triggered manually or automatically based on certain conditions.

      • Example: Creating a macro to automatically close all resolved incidents in Servicenow.

    • Answered by AI
    • Q4. How to get logged in user details in form
    • Ans. 

      Use GlideUser class to get logged in user details in a form

      • Use GlideUser class to get the current user's details

      • Access user details like name, email, roles, etc. using GlideUser methods

      • Example: var user = gs.getUser(); var userName = user.getName();

    • Answered by AI
    • Q5. Is javascript synchronous language?
    • Ans. 

      Yes, JavaScript is a synchronous language.

      • JavaScript is single-threaded, meaning it can only execute one piece of code at a time.

      • It follows a top-down execution flow, where each line of code is executed in order.

      • Asynchronous behavior can be achieved using callbacks, promises, and async/await.

      • Example: setTimeout function in JavaScript delays the execution of a function.

      • Example: Fetch API in JavaScript allows making asyn

    • Answered by AI

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Prepare well

    Skills evaluated in this interview

    Capgemini Interview FAQs

    How many rounds are there in Capgemini Servicenow Developer interview?
    Capgemini interview process usually has 1-2 rounds. The most common rounds in the Capgemini interview process are Technical, One-on-one Round and Resume Shortlist.
    How to prepare for Capgemini Servicenow Developer interview?
    Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Capgemini. The most common topics and skills that interviewers at Capgemini expect are Javascript, HTML, ITSM, Ajax and XML.
    What are the top questions asked in Capgemini Servicenow Developer interview?

    Some of the top questions asked at the Capgemini Servicenow Developer interview -

    1. Why is there a checkbox for client callable on script incl...read more
    2. what are the types of client scri...read more
    3. What is the purpose of A...read more

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    Capgemini Servicenow Developer Interview Process

    based on 9 interviews

    1 Interview rounds

    • Technical Round
    View more
    Capgemini Servicenow Developer Salary
    based on 491 salaries
    ₹2.8 L/yr - ₹11.7 L/yr
    At par with the average Servicenow Developer Salary in India
    View more details

    Capgemini Servicenow Developer Reviews and Ratings

    based on 22 reviews

    3.9/5

    Rating in categories

    3.6

    Skill development

    3.9

    Work-life balance

    3.1

    Salary

    4.0

    Job security

    3.8

    Company culture

    3.0

    Promotions

    3.7

    Work satisfaction

    Explore 22 Reviews and Ratings
    Servicenow Developer

    Pune,

    Chennai

    +1

    4-9 Yrs

    Not Disclosed

    Servicenow Developer

    Pune,

    Bangalore / Bengaluru

    +1

    4-9 Yrs

    Not Disclosed

    ServiceNow Developer

    Mumbai

    4-6 Yrs

    Not Disclosed

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