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Capgemini
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I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.
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I applied via Recruitment Consulltant and was interviewed before Aug 2023. There was 1 interview round.
The checkbox for client callable on script include allows the script include to be called from client-side scripts.
Client callable checkbox allows the script include to be accessed from client-side scripts in ServiceNow.
It enables the script include to be used in UI policies, client scripts, and other client-side scripts.
By checking the client callable checkbox, the script include can be invoked using GlideAjax calls f
Capgemini interview questions for designations
I was interviewed before Jun 2023.
ACL stands for Access Control List and is used to control access to data and functionality within ServiceNow.
ACLs define who can access a particular record or table in ServiceNow
They can restrict access based on roles, conditions, scripts, etc.
ACLs help in enforcing security policies and ensuring data integrity
Examples include restricting access to sensitive HR records to only HR managers
Types of client script include onLoad, onChange, onSubmit, and onCellEdit.
onLoad - runs when the form is loaded
onChange - runs when a field value is changed
onSubmit - runs when the form is submitted
onCellEdit - runs when a cell in a list is edited
I applied via Approached by Company and was interviewed in Jul 2024. There were 3 interview rounds.
I am a dedicated Servicenow Developer with 5 years of experience in designing and implementing solutions for various organizations.
5 years of experience in Servicenow development
Strong expertise in designing and implementing solutions
Proven track record of delivering successful projects
Excellent communication and problem-solving skills
ITSM life cycles include Incident, Problem, Change, and Request Management.
Incident Management: Focuses on restoring normal service operation as quickly as possible.
Problem Management: Focuses on identifying and solving the root cause of recurring incidents.
Change Management: Involves controlling changes to the IT infrastructure to minimize impact on services.
Request Management: Handles user requests for IT services or
Code to auto-close parent incident when all child incidents are closed
Create a script that runs on child incident closure
Check if all child incidents are closed
If all child incidents are closed, close the parent incident
Use JavaScript to restrict input field to alphanumeric characters only.
Use JavaScript event listeners to detect input in the field.
Check each character entered using regular expressions to allow only alphanumeric characters.
Display an error message if a non-alphanumeric character is entered.
Yes, the hamburger (Context menu chooser) can be hidden for a user in ServiceNow.
The hamburger menu can be hidden by modifying the UI policies and client scripts.
You can use CSS to hide the hamburger menu for specific users or roles.
Alternatively, you can customize the UI to remove the hamburger menu altogether.
Script to mask a single line text field value
Use the 'onLoad' client script to mask the value on form load
Use the 'onSubmit' client script to mask the value before saving
Use the 'getDisplayValue' and 'setDisplayValue' methods to manipulate the field value
Integrations in ServiceNow are made using APIs, web services, and scripting.
Use REST APIs to integrate with external systems
Leverage SOAP web services for bi-directional communication
Utilize scripting such as JavaScript to automate processes
Use MID Server for secure communication with on-premise systems
Inbound refers to data coming into ServiceNow, while outbound refers to data going out of ServiceNow.
Inbound data is typically received through integrations, email, web services, etc.
Outbound data is usually sent to external systems, APIs, email notifications, etc.
Inbound actions can trigger workflows or create records in ServiceNow.
Outbound actions can update external systems or send notifications to users.
Experienced Servicenow Developer with expertise in customizing and implementing solutions for various organizations.
Over 5 years of experience in Servicenow development
Proficient in creating custom applications, workflows, and integrations
Strong knowledge of ITSM processes and best practices
Certified Servicenow Developer with hands-on experience in Service Portal development
Program to find Palindrome sub-strings in a given string.
Iterate through each character in the string and check for palindromes.
Use two pointers to expand around the center of each character to find palindromes.
Store the palindromes in an array of strings.
Program to separate numbers and alphabets in a given array of elements.
Iterate through each element in the array
Check if the element is a number or alphabet using regular expressions
Store numbers and alphabets in separate arrays
I would analyze the report structure, query efficiency, and data volume to identify the root cause of the performance issue.
Review the report query to ensure it is optimized and only fetching necessary data
Check if there are any unnecessary calculations or complex logic impacting performance
Consider indexing on relevant fields to improve query performance
Evaluate the data volume being processed and consider implementin...
REST APIs in ServiceNow allow users to interact with the platform programmatically.
REST APIs in ServiceNow can be used to create, read, update, and delete records in tables.
Authentication is required to access REST APIs, using basic authentication or OAuth.
REST API endpoints in ServiceNow follow a standard format: https://
REST APIs can be tested using tools like Postman or cURL.
To create a flow for automation of a business process, you can use a workflow automation tool like Servicenow Flow Designer.
Identify the business process that needs to be automated
Map out the steps involved in the process
Use Servicenow Flow Designer to create a visual workflow
Add conditions, actions, and approvals as needed
Test the flow to ensure it functions correctly
Deploy the automated flow to streamline the busines
Seeking new challenges and growth opportunities in a different environment.
Desire for professional growth
Seeking new challenges
Looking for a change in work environment
I am a dedicated Servicenow Developer with 5 years of experience in implementing and customizing Servicenow solutions.
5 years of experience in Servicenow development
Proficient in implementing and customizing Servicenow solutions
Strong knowledge of IT service management processes
Display the count of incident records based on the category
I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.
An incident is an unplanned interruption to an IT service, while a problem is the underlying cause of one or more incidents.
An incident is a single event that disrupts the normal operation of a service.
A problem is the root cause of one or more incidents and needs to be resolved to prevent further incidents.
Incidents are usually resolved quickly to restore service, while problems require investigation and long-term sol...
Common change types include standard, emergency, normal, and major.
Standard change
Emergency change
Normal change
Major change
I am passionate about the technical side and want to continue advancing my skills in that area.
I enjoy problem-solving and working with technology
I want to deepen my expertise in Servicenow development
I am not interested in transitioning to a management role at this time
I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.
Developed a service portal for IT ticketing system
Created custom widgets for user-friendly interface
Integrated with ServiceNow API for ticket management
Implemented role-based access control for different user types
Catalog item is a predefined item in the service catalog, while record producer allows users to create custom records.
Catalog item is predefined and created by admins, while record producer allows users to create custom records
Catalog items are used to request services or products, record producers are used to create records in tables
Catalog items have predefined variables and workflows, record producers allow users to
Macros are automated scripts that can be used to perform repetitive tasks in Servicenow.
Macros in Servicenow are used to automate tasks and reduce manual effort.
They can be used to update multiple records at once, send notifications, or perform calculations.
Macros can be triggered manually or automatically based on certain conditions.
Example: Creating a macro to automatically close all resolved incidents in Servicenow.
Use GlideUser class to get logged in user details in a form
Use GlideUser class to get the current user's details
Access user details like name, email, roles, etc. using GlideUser methods
Example: var user = gs.getUser(); var userName = user.getName();
Yes, JavaScript is a synchronous language.
JavaScript is single-threaded, meaning it can only execute one piece of code at a time.
It follows a top-down execution flow, where each line of code is executed in order.
Asynchronous behavior can be achieved using callbacks, promises, and async/await.
Example: setTimeout function in JavaScript delays the execution of a function.
Example: Fetch API in JavaScript allows making asyn
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