Genpact Servicenow Developer Interview Questions and Answers

Display the count of incident records based on the category

Q1. What is incident and problem
Ans. 
An incident is an unplanned interruption to an IT service, while a problem is the underlying cause of one or more incidents.
• An incident is a single event that disrupts the normal operation of a service.

• A problem is the root cause of one or more incidents and needs to be resolved to prevent further incidents.

• Incidents are usually resolved quickly to restore service, while problems require investigation and long-term sol...read more
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Q2. What all change types have you seen
Ans. 
Common change types include standard, emergency, normal, and major.
• Standard change

• Emergency change

• Normal change

• Major change
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Q1. Do you want to continue in technical side or management side?
Ans. 
I am passionate about the technical side and want to continue advancing my skills in that area.
• I enjoy problem-solving and working with technology

• I want to deepen my expertise in Servicenow development

• I am not interested in transitioning to a management role at this time
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Q1. Proejcts you have done
Ans. 
Developed a service portal for IT ticketing system
• Created custom widgets for user-friendly interface

• Integrated with ServiceNow API for ticket management

• Implemented role-based access control for different user types
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Q2. Difference bw catalog item and record producer
Ans. 
Catalog item is a predefined item in the service catalog, while record producer allows users to create custom records.
• Catalog item is predefined and created by admins, while record producer allows users to create custom records

• Catalog items are used to request services or products, record producers are used to create records in tables

• Catalog items have predefined variables and workflows, record producers allow users to
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Q3. What are macros
Ans. 
Macros are automated scripts that can be used to perform repetitive tasks in Servicenow.
• Macros in Servicenow are used to automate tasks and reduce manual effort.

• They can be used to update multiple records at once, send notifications, or perform calculations.

• Macros can be triggered manually or automatically based on certain conditions.

• Example: Creating a macro to automatically close all resolved incidents in Servicenow.
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Q4. How to get logged in user details in form
Ans. 
Use GlideUser class to get logged in user details in a form
• Use GlideUser class to get the current user's details

• Access user details like name, email, roles, etc. using GlideUser methods

• Example: var user = gs.getUser(); var userName = user.getName();
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Q5. Is javascript synchronous language?
Ans. 
Yes, JavaScript is a synchronous language.
• JavaScript is single-threaded, meaning it can only execute one piece of code at a time.

• It follows a top-down execution flow, where each line of code is executed in order.

• Asynchronous behavior can be achieved using callbacks, promises, and async/await.

• Example: setTimeout function in JavaScript delays the execution of a function.

• Example: Fetch API in JavaScript allows making asyn
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Q1. About your work experience
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Q2. Basic Knowledge on your module
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Q1. Tell me about yourself and your day to day activities in Servicenow?
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Q2. Business rule and their types?
Ans. 
Business rules are server-side scripts that run when a record is displayed, inserted, updated, deleted, or when a table is queried.
• Business rules are used to automate processes and enforce data consistency.

• There are three types of business rules: before, after, and asynchronous.

• Before business rules run before the database action is executed.

• After business rules run after the database action is executed.

• Asynchronous bu...read more
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Q3. Scenario based questions.
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Q1. Basic questions asked by hr
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Q1. What is the different between =, ==, ===?
Ans. 
The different between =, ==, === is related to assignment, equality, and strict equality in programming.
• = is used for assignment in programming languages.

• == is used for equality comparison, it checks if two values are equal.

• === is used for strict equality comparison, it checks if two values are equal in both value and data type.
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Q2. Writ a quay that should retrieve all the the columns but show only 10 records and ordered by name
Ans. 
Use SQL query to retrieve all columns, show only 10 records, and order by name
• Use SELECT * to retrieve all columns

• Use LIMIT 10 to show only 10 records

• Use ORDER BY name to order the results by name
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Q1. They have asked all about my project experience and the projects I have worked and the gave a scenario to used flow designer to build the flow.
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Q2. What all project You have worked on?
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Q3. What have you been working from in your 4 years experience.
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Q1. Most complex thing you have implemented
Ans. 
Implemented a complex workflow automation system for a multinational corporation
• Designed and implemented custom workflows to automate complex business processes

• Integrated multiple systems and APIs to streamline data flow and communication

• Utilized advanced scripting and logic to handle various edge cases and exceptions
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