Frontizo Business Services Customer Service Associate Interview Questions and Answers for Experienced

Q1. Self introduction
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They will give a paragraph we need to type within 120sec of time and we need understand the para and we should describe in our own words and finally there are some 10-15 fill the blanks which are difficult to answer them

Q1. Tell me about your self
Ans. 
I am a dedicated and customer-focused individual with strong communication skills and a passion for providing excellent service.
• I have experience working in customer service roles, where I have honed my problem-solving and conflict resolution skills.

• I am adept at handling difficult customers and ensuring their needs are met.

• I am a good listener and can effectively communicate with customers to understand their concerns...read more
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Q2. Why should we hire you
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service in my previous roles.

• I am a good listener and can effectively understand and address customer needs.

• I am highly empathetic and can handle difficult situations with patience and professionalism.

• I am a quick learner and can adapt to new system...read more
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Q3. If we hire your friend instead of you then how do you feel?
Ans. 
I would feel disappointed but I would understand that the decision was based on the qualifications and fit for the role.
• I would feel disappointed but I would not let it affect my professionalism or commitment to the job.

• I would focus on my own skills and strengths and continue to strive for excellence in my work.

• I would be supportive of my friend and congratulate them on their success.

• I would use the opportunity to lea...read more
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Q4. Any questions from your end.
Ans. Sir/ mam what qualities you prefer most while hiring??
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Q1. Slef introduction why you are interested in this job
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Q2. Are you flexible for rotational shifts
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