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FreshToHome Customer Support Executive Interview Questions and Answers

Updated 24 Jan 2023

FreshToHome Customer Support Executive Interview Experiences

3 interviews found

I applied via Naukri.com and was interviewed before Aug 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About FTH and languages known..
Round 3 - HR 

(1 Question)

  • Q1. Question will be based on FTH, so refer the website and news about FTH.
Round 4 - Assesment 

(1 Question)

  • Q1. After training conduct Assesment then you will be on board.

Interview Preparation Tips

Topics to prepare for FreshToHome Customer Support Executive interview:
  • customer support
  • Customer Service
  • Customer Handling
  • Customer Retention
Interview preparation tips for other job seekers - Focus on the Training. After training there will an Assesment, if you clear on the Assesment then you will be on board. After you will be on to the respective team and you will be explained to your role. Respective TL will guide you for the process and also the SLA to follow.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. HR called to check our communication skills and discussed with us other details
  • Q2. HR asked to about my previous company, she enquired about my experience she explained the upcoming rounds
Round 3 - One-on-one 

(1 Question)

  • Q1. Where they questioned us about the company and mock call was made for assessing if we are eligible to handle calls
Round 4 - Aptitude Test 

Few candidates were short listed after a week's training we were given a test in which few of them shortlisted for going onboard

Interview Preparation Tips

Interview preparation tips for other job seekers - Excellent communication skill is the core and most important aspect to clear the round.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Do you have aadhaar card with phone number linked with it?
Q4. 1.what is customer support?
Q5. Customer satisfaction how can you provide.

I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me yourself? What is FTH daily? Why should i hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing you have to know that the company details and all and they want only experience candidates fresher not allowed.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is hr police
  • Ans. 

    HR police refers to the human resources department within a company that enforces company policies and regulations related to employees.

    • HR police ensures compliance with company policies and regulations

    • They handle employee relations issues and investigations

    • They may conduct training on company policies and procedures

    • HR police may also be involved in recruitment and onboarding processes

  • Answered by AI
  • Q2. What is employee sales targets
  • Ans. 

    Employee sales targets are specific goals set for individual employees to achieve in terms of sales performance.

    • Employee sales targets are usually set based on the company's overall sales goals and the individual employee's performance history.

    • Targets can be set in terms of revenue, number of units sold, new customers acquired, etc.

    • Targets are often reviewed regularly and adjusted based on performance and market condit...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - No
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Something about ourselves, Previous job, current job details, travelling will be ok?, can you handle work pressure,
Round 2 - One-on-one 

(1 Question)

  • Q1. Something about ourselves, Previous job related, Current job related

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and trust yourself
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Just casually question
  • Q2. How will you handle work pressure
Interview experience
5
Excellent
Difficulty level
-
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed in Jul 2024.

Round 1 - Technical 

(4 Questions)

  • Q1. Customer service providers
  • Q2. Customer handling complaint
  • Q3. Customer benifits
  • Q4. Customer offers
Round 2 - Group Discussion 

Employee response and employee thinking best

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Campus Placement and was interviewed in Mar 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Aptitude and english

Round 2 - Aptitude Test 

Simulation about chats and situational questions

Round 3 - One-on-one 

(1 Question)

  • Q1. Everything about experiences and situations
Round 4 - HR 

(1 Question)

  • Q1. Personal Life and about the company

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident in your skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Assessment 

(2 Questions)

  • Q1. Reason for leaving previous company
  • Q2. How would you deal with high rated customer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and slightly honest
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is your 1st priority

Interview Preparation Tips

Topics to prepare for Landmark Group Customer Service Executive interview:
  • Employee Relations
  • Employee Engagement
  • Employee Grievances
Interview preparation tips for other job seekers - My total experience is bad for landmark jeep

FreshToHome Interview FAQs

How many rounds are there in FreshToHome Customer Support Executive interview?
FreshToHome interview process usually has 3-4 rounds. The most common rounds in the FreshToHome interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in FreshToHome Customer Support Executive interview?

Some of the top questions asked at the FreshToHome Customer Support Executive interview -

  1. Question will be based on FTH, so refer the website and news about F...read more
  2. After training conduct Assesment then you will be on boa...read more
  3. HR called to check our communication skills and discussed with us other deta...read more

Tell us how to improve this page.

FreshToHome Customer Support Executive Interview Process

based on 1 interview

1 Interview rounds

  • Resume Shortlist Round
View more

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FreshToHome Customer Support Executive Salary
based on 19 salaries
₹1.7 L/yr - ₹3.8 L/yr
14% less than the average Customer Support Executive Salary in India
View more details

FreshToHome Customer Support Executive Reviews and Ratings

based on 4 reviews

3.3/5

Rating in categories

3.3

Skill development

3.4

Work-life balance

3.3

Salary

2.8

Job security

3.3

Company culture

2.3

Promotions

3.0

Work satisfaction

Explore 4 Reviews and Ratings
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