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FreshToHome Customer Support Executive Interview Questions and Answers

Updated 24 Jan 2023

FreshToHome Customer Support Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. HR called to check our communication skills and discussed with us other details
  • Q2. HR asked to about my previous company, she enquired about my experience she explained the upcoming rounds
Round 3 - One-on-one 

(1 Question)

  • Q1. Where they questioned us about the company and mock call was made for assessing if we are eligible to handle calls
Round 4 - Aptitude Test 

Few candidates were short listed after a week's training we were given a test in which few of them shortlisted for going onboard

Interview Preparation Tips

Interview preparation tips for other job seekers - Excellent communication skill is the core and most important aspect to clear the round.

I applied via Naukri.com and was interviewed before Aug 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About FTH and languages known..
Round 3 - HR 

(1 Question)

  • Q1. Question will be based on FTH, so refer the website and news about FTH.
Round 4 - Assesment 

(1 Question)

  • Q1. After training conduct Assesment then you will be on board.

Interview Preparation Tips

Topics to prepare for FreshToHome Customer Support Executive interview:
  • customer support
  • Customer Service
  • Customer Handling
  • Customer Retention
Interview preparation tips for other job seekers - Focus on the Training. After training there will an Assesment, if you clear on the Assesment then you will be on board. After you will be on to the respective team and you will be explained to your role. Respective TL will guide you for the process and also the SLA to follow.

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

I applied via Recruitment Consulltant and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me yourself? What is FTH daily? Why should i hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing you have to know that the company details and all and they want only experience candidates fresher not allowed.

Interview questions from similar companies

I was interviewed before Mar 2021.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. Last year experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Superb big basket is the one of the best retal customer service
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - Typing Test 

(1 Question)

  • Q1. No question only typing speed

Interview Preparation Tips

Interview preparation tips for other job seekers - Typist test for customer support executive role...speed should more than 30 and accuracy above 98%.....and second round Hr Round ..where they ask self introduction..abt recent watch movie....abt Bangalore...and last round based on scenario based questions..it's conducted in zoom meeting like what you will do when customer raised query of expiry product....some questions like this .. Communication is important...
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Typing Test 

(1 Question)

  • Q1. If nonvoice they willa sk to write email on paper
Round 3 - HR 

(1 Question)

  • Q1. 1. Tell me abt urself 2. What u know abt Bigbasket 3. If experience,they will ask what is work process 4. What is salary expectation 5. Are u ready for rotation shift and 6D work 1 D fixed weekoff

Interview Preparation Tips

Interview preparation tips for other job seekers - Last round with manager . Same question with HR round . And finally salary discussion
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

Typing test will be there where they check our tying speed..

Round 3 - Email writing 

(3 Questions)

  • Q1. Email writing will be there to know about your vocabulary.. Self introduction will be there with manager.
  • Q2. Self introduction previous experience if any
  • Q3. Why should we hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Good to have 35wpm speed to get into the job.. Email writing is must.. Than manager round would be there.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Normal interview 

(3 Questions)

  • Q1. Introduction of your self, they will check your vocabulary and speaking language (English).
  • Q2. Tell me about the company you are applying
  • Q3. Why you want to join the institute

Interview Preparation Tips

Topics to prepare for BigBasket Customer Support Executive interview:
  • Keeping knowledge about company
Interview preparation tips for other job seekers - Keep calm don't be hurry they will be very Frank and chilled person
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Something about ourselves, Previous job, current job details, travelling will be ok?, can you handle work pressure,
Round 2 - One-on-one 

(1 Question)

  • Q1. Something about ourselves, Previous job related, Current job related

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and trust yourself

I applied via Recruitment Consulltant and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Behavioral 

(1 Question)

  • Q1. Qualification,Where do you stay,how will you commute, Previous job details.
Round 2 - Technical 

(1 Question)

  • Q1. How will you commute,Who all are there in your family, Qualification,Previous job details

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and believe in Allah.
Good karma on its way😇😇😇❤️
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FreshToHome Interview FAQs

How many rounds are there in FreshToHome Customer Support Executive interview?
FreshToHome interview process usually has 3-4 rounds. The most common rounds in the FreshToHome interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in FreshToHome Customer Support Executive interview?

Some of the top questions asked at the FreshToHome Customer Support Executive interview -

  1. Question will be based on FTH, so refer the website and news about F...read more
  2. After training conduct Assesment then you will be on boa...read more
  3. HR called to check our communication skills and discussed with us other deta...read more

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FreshToHome Customer Support Executive Interview Process

based on 1 interview

1 Interview rounds

  • Resume Shortlist Round
View more

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FreshToHome Customer Support Executive Salary
based on 19 salaries
₹1.7 L/yr - ₹3.8 L/yr
16% less than the average Customer Support Executive Salary in India
View more details

FreshToHome Customer Support Executive Reviews and Ratings

based on 5 reviews

3.5/5

Rating in categories

3.5

Skill development

3.6

Work-life balance

3.5

Salary

3.1

Job security

3.5

Company culture

2.7

Promotions

3.3

Work satisfaction

Explore 5 Reviews and Ratings
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