FreshToHome Customer Support Executive Interview Questions and Answers

I want to join Croma because of its reputation and growth opportunities. To sell Croma brand and others, I will focus on understanding customer needs and providing personalized solutions.

• Croma has a strong brand reputation and is a leader in the electronics retail industry

• I am excited about the growth opportunities and potential for career advancement at Croma

• To sell Croma brand and others, I will focus on building rel...read more

I have a Bachelor's degree in Business Administration with a focus on Marketing.

• Bachelor's degree in Business Administration

• Focus on Marketing

• Relevant coursework in sales and marketing strategies

• Internship experience in sales and customer relations

I am currently staying in New York City.

• I am currently residing in the heart of Manhattan.

• I have been living in New York City for the past two years.

• I enjoy the vibrant culture and opportunities that the city offers.

Sales is the process of persuading a potential customer to buy a product or service.

• Sales involves identifying potential customers and their needs

• It requires effective communication and negotiation skills

• Salespeople must be knowledgeable about the product or service they are selling

• Sales can be done through various channels such as face-to-face, phone, email, or online

• Examples of sales include selling cars, insurance,

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves listening to and understanding the needs of the customer

• It includes providing helpful and accurate information about products or services

• It also involves resolving any issues or complaints the customer may have

• Examples of good customer service include prompt responses, personalized attenti...read more