Croma Customer Support Executive Interview Questions and Answers

I am highly capable of handling critical situations and have strategies to increase sales.

• I have a strong problem-solving ability and can think quickly on my feet.

• I am skilled at analyzing data and identifying areas for improvement in the sales process.

• I have experience in developing and implementing effective sales strategies.

• I am adept at building and maintaining relationships with clients, which can lead to increase...read more

To convince a customer for selling products, it is important to understand their needs and provide a solution that meets those needs.

• Listen actively to the customer's needs and concerns

• Highlight the benefits and features of the product that meet their needs

• Provide social proof such as customer testimonials or case studies

• Offer a trial or demo to showcase the product's value

• Address any objections or concerns the custome...read more

I can contribute to sales increase by identifying potential customers, building strong relationships, and providing excellent customer service.

• Identify potential customers through market research and networking

• Build strong relationships with customers through regular communication and follow-up

• Provide excellent customer service by addressing concerns and offering solutions

• Offer promotions and discounts to incentivize p...read more

Width/ Numerical Distribution and Depth/ Weightage Distribution are two methods of measuring product distribution.

• Width/ Numerical Distribution refers to the number of outlets or stores where a product is available.

• Depth/ Weightage Distribution refers to the quantity of the product available in each outlet or store.

• Both methods are important in measuring the reach and availability of a product in the market.

• For example...read more

Yes, I am familiar with pivot and Vlookup functions in Excel.

• Pivot tables are used to summarize and analyze large data sets in Excel.

• Vlookup is used to search for a value in a table and return a corresponding value from another column.

• Pivot tables can be used to create dynamic reports and perform data analysis.

• Vlookup is commonly used for data reconciliation and merging datasets.

• Both functions are powerful tools for da