Croma Customer Support Executive Interview Questions and Answers

Q1. Just casually question
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Q2. How will you handle work pressure
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Q1. Personality oriented
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Q1. Customer service providers
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Q2. Customer handling complaint
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Q3. Customer benifits
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Q4. Customer offers
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Employee response and employee thinking best

Q1. Reason for leaving previous company
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Q2. How would you deal with high rated customer
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Q1. What is your 1st priority
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Q1. Why do you want to work in this company
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Q2. Your self introduction
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Q1. Tell me about Yourself
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General aptitude test will be conducted

Q1. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a successful Customer Relationship Manager leading a team and driving customer satisfaction.
• Leading a team of customer relationship managers

• Implementing strategies to improve customer satisfaction

• Building strong relationships with key clients

• Continuously learning and staying updated with industry trends

• Contributing to the growth and success of the company
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Q2. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and expectations of the role.
• I believe that compensation should be fair and competitive within the industry.

• I am more focused on finding the right fit and opportunity rather than a specific salary.

• I am open to negotiation and would like to learn more about the benefits and growth opportunities within the company.

• I am confident that my skills and experience wi...read more
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Q3. What is your family background?
Ans. 
My family background is diverse and has shaped my values and perspectives.
• My parents come from different cultural backgrounds, which has exposed me to different traditions and languages.

• I have siblings who have pursued various careers, which has influenced my own career choices.

• My family has always emphasized the importance of strong relationships and effective communication.

• Growing up, I witnessed my parents' dedicati...read more
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Q4. Why should we hire you?
Ans. 
I have a strong background in customer relationship management and a proven track record of improving customer satisfaction and retention.
• I have X years of experience in customer relationship management.

• I have successfully implemented strategies to improve customer satisfaction and retention rates in my previous role at Company A.

• I am highly skilled in building and maintaining strong relationships with customers, ensur...read more
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Q5. Tell me about yourself.
Ans. 
I am an experienced Customer Relationship Manager with a strong background in building and maintaining customer relationships.
• I have worked in the customer service industry for over 5 years.

• I have successfully managed a team of customer service representatives.

• I am skilled in resolving customer complaints and ensuring customer satisfaction.

• I have a proven track record of increasing customer retention rates.

• I am profici...read more
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Q6. Why do you want to work with retail
Ans. 
I want to work with retail because I enjoy working with customers and helping them find the products they need.
• I have a passion for providing excellent customer service

• I enjoy the fast-paced and dynamic environment of retail

• I have experience in sales and enjoy the challenge of meeting targets

• I appreciate the opportunity to work with a diverse range of customers

• I believe retail offers great opportunities for personal an
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