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Croma Customer Support Executive Interview Questions and Answers

Updated 22 Sep 2024

Croma Customer Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is hr police
  • Ans. 

    HR police refers to the human resources department within a company that enforces company policies and regulations related to employees.

    • HR police ensures compliance with company policies and regulations

    • They handle employee relations issues and investigations

    • They may conduct training on company policies and procedures

    • HR police may also be involved in recruitment and onboarding processes

  • Answered by AI
  • Q2. What is employee sales targets
  • Ans. 

    Employee sales targets are specific goals set for individual employees to achieve in terms of sales performance.

    • Employee sales targets are usually set based on the company's overall sales goals and the individual employee's performance history.

    • Targets can be set in terms of revenue, number of units sold, new customers acquired, etc.

    • Targets are often reviewed regularly and adjusted based on performance and market condit...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - No

Interview questions from similar companies

I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Describe yourself?
  • Q2. What is Sales?
  • Ans. 

    Sales is the process of persuading a potential customer to buy a product or service.

    • Sales involves identifying potential customers and their needs

    • It requires effective communication and negotiation skills

    • Salespeople must be knowledgeable about the product or service they are selling

    • Sales can be done through various channels such as face-to-face, phone, email, or online

    • Examples of sales include selling cars, insurance,

  • Answered by AI
  • Q3. Do you work well with people?
  • Q4. Why are you applying for work here?
  • Q5. What is customer service?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves listening to and understanding the needs of the customer

    • It includes providing helpful and accurate information about products or services

    • It also involves resolving any issues or complaints the customer may have

    • Examples of good customer service include prompt responses, personalized attenti...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Look professional. Dress in a manner appropriate to the job.
Strengths,
Ability and willingness to learn new things,
Bring your sense of humor and SMILE,
Maintain eye contact,
Listen carefully. Welcome all questions, even the difficult ones, with a smile,
Give honest, direct answers,
Mention a particular accomplishment or activity that fits the job,
Don't forget to send a thank-you note or letter after the interview.

I applied via Walk-in and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How much able to handle critical situation, how to increase sale ?
  • Ans. 

    I am highly capable of handling critical situations and have strategies to increase sales.

    • I have a strong problem-solving ability and can think quickly on my feet.

    • I am skilled at analyzing data and identifying areas for improvement in the sales process.

    • I have experience in developing and implementing effective sales strategies.

    • I am adept at building and maintaining relationships with clients, which can lead to increase...

  • Answered by AI
  • Q2. How to convence to customer for selling products?
  • Ans. 

    To convince a customer for selling products, it is important to understand their needs and provide a solution that meets those needs.

    • Listen actively to the customer's needs and concerns

    • Highlight the benefits and features of the product that meet their needs

    • Provide social proof such as customer testimonials or case studies

    • Offer a trial or demo to showcase the product's value

    • Address any objections or concerns the custome...

  • Answered by AI
  • Q3. How can u contribute to sale increase?
  • Ans. 

    I can contribute to sales increase by identifying potential customers, building strong relationships, and providing excellent customer service.

    • Identify potential customers through market research and networking

    • Build strong relationships with customers through regular communication and follow-up

    • Provide excellent customer service by addressing concerns and offering solutions

    • Offer promotions and discounts to incentivize p...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - During interview firstly listing questions to carefully, little more time think then give answer in positive wave with confidante

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. According to company work
  • Q2. Khud k bare m

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Campus Placement and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tram handle wracking
  • Q2. Sale up & billing process

Interview Preparation Tips

Interview preparation tips for other job seekers - Good working & good team leader&best platform & sale up terning
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

12 minutes 50 questions were there in apti exam.

Round 3 - Group Discussion 

Group discussion was like asking questions to each other in the group. And they wr assessing on the basis of questions asked and answers given.

Round 4 - One-on-one 

(2 Questions)

  • Q1. This was pretty straight forward round.
  • Q2. Questions on background Questions on sales and marketing

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak truth and confidently. Share your thoughts and show enthusiasm.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Why we select you!

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Why you want to join
  • Ans. I read over the internet that the work culture and work knowledge is much better than other companies.
  • Answered Anonymously
  • Q2. What is your qualification
  • Q3. Where you have done your internship during MBA
  • Ans. Metro cash and carry . Then HR told ok fine we will let you know in an hour. Please wait
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Just tell what you exactly know about the job or experience, don't swim around the pool by making false statements. Just be you .

Interview Questionnaire 

1 Question

  • Q1. He is asking My family and salary , study future palan etc.

I applied via Company Website and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - HR 

(8 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why are you looking for a change?
  • Q5. Where do you see yourself in 5 years?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.
  • Q8. My name is Vinay Singh. My strength achieve my target and achievement always true. My heart work will give me position in 5 years no any expectation. Changes because for knowledge and better experience in ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Greeting customer fulfill their needs and requirement ask the customer about it be friendly and giving good service for the growth of our company and our position.

Croma Interview FAQs

How many rounds are there in Croma Customer Support Executive interview?
Croma interview process usually has 1 rounds. The most common rounds in the Croma interview process are One-on-one Round.
What are the top questions asked in Croma Customer Support Executive interview?

Some of the top questions asked at the Croma Customer Support Executive interview -

  1. What is employee sales targ...read more
  2. What is hr pol...read more

Tell us how to improve this page.

Croma Customer Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Join Croma A Tata Enterprise

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Croma Customer Support Executive Salary
based on 21 salaries
₹2.1 L/yr - ₹5.5 L/yr
5% more than the average Customer Support Executive Salary in India
View more details

Croma Customer Support Executive Reviews and Ratings

based on 8 reviews

4.4/5

Rating in categories

4.0

Skill development

4.3

Work-life balance

4.2

Salary

4.0

Job security

3.8

Company culture

3.4

Promotions

4.3

Work satisfaction

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