FreshToHome Assistant Manager Interview Questions and Answers

Q1. Face to Face with HR Round -1
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Q2. Face to Face with Operation Head Round 2
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Q3. Telephonic interview
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Q4. Video call interview
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Q1. Basic information
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Q2. Work experience
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Q1. Work experience
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Q2. Challenging situation
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Handling a difficult customer complaint about a product
• Listen to the customer's concerns and show empathy

• Apologize for the inconvenience and assure them that their issue will be resolved

• Offer a solution or compensation to make things right

• Follow up with the customer to ensure their satisfaction

• Document the complaint and steps taken to resolve it for future reference
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A simple coding test that anyone can attempt.

Q1. Hard sql, business, python pyspark ml and excel
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Q1. Advance sql, advance business knowledge
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Q1. Ctc discussion and why to join this firm
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Q1. Work experience
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Q1. About my previous experience
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Q1. About my skills
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Q1. Personal interview
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Q2. Tell me about yourself
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Basic maths & English

Q1. Previous experience
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Q2. Why you select this company
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I selected this company because of its strong reputation, innovative culture, and opportunities for growth.
• Strong reputation in the industry

• Innovative culture that fosters creativity and growth

• Opportunities for career advancement and development

• Positive reviews from current and former employees
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Q1. About yourself ? About education and work experience
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Q2. Why u want switch job???
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Q3. Salary expectation ... growth in current CTC
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Q1. Explain about key profermance indicator
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Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives.
• KPIs are used to evaluate the success of an organization or a particular activity in which it engages.

• They help in monitoring progress towards strategic goals.

• Examples of KPIs include revenue growth, customer retention rate, employee turnover rate, and sales conversion rate.
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Q2. What is tat and SDC in service industry
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TAT stands for Turnaround Time and SDC stands for Service Delivery Chain in the service industry.
• TAT refers to the time taken to complete a service or task.

• SDC refers to the entire process involved in delivering a service to the customer.

• TAT and SDC are important metrics in measuring efficiency and customer satisfaction in the service industry.

• For example, in a restaurant, TAT would be the time taken to serve a meal, w...read more
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Q3. Process of vendor onboarding and vendor management.
Ans. 
Vendor onboarding involves evaluating, selecting, and establishing relationships with new vendors, while vendor management involves monitoring and maintaining relationships with existing vendors.
• Identify the need for a new vendor based on business requirements

• Conduct due diligence on potential vendors including background checks and financial stability

• Negotiate terms and conditions of the contract with the vendor

• Establ...read more
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Q4. Previous company work profile and kpi
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