Flurys Swiss Confectionery Customer Care Associate Interview Questions and Answers

Took English test , listening writing grammar

Conducted group discussion on randomly topic

Q1. Current working somewhere
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Q2. Dislike and like about your job profile
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Comfortable job work from home or office

F2f interview

Q1. About yourself,Your Qualification
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Q1. Introduction questions
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Q2. What is qualification?
Ans. 
Qualification refers to the skills, knowledge, experience, or credentials required for a specific job or role.
• Qualifications can include educational degrees, certifications, relevant work experience, and specific skills.

• For a Customer Support Executive role, qualifications may include excellent communication skills, problem-solving abilities, and experience in customer service.

• Some companies may require a bachelor's de...read more
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Q1. Tell me about yourself
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Q2. Why you want to do job
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Q3. What experience do you have
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Q4. Tell me about family
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Q5. Which company you work
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Q6. How to handle the customer
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Communicate clearly and effectively to provide solutions

• Remain calm and patient, even in challenging situations

• Follow up with the customer to ensure satisfaction
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Q7. Tell me about you self
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Q8. Where you are study with school your study from your home how much kilometre is there it is confirmed how you will be walk to the office how much time it
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Q9. Walk to the office how much time it will be taken
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Q1. Self introduction
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Q1. Everyone can crack this interview
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven ability to handle difficult customers and resolve issues

• Proficient in using CRM software and handling multiple communication channels

• Received multiple positive customer feedback and recognition for outstandi...read more
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Q1. Tell me about yourself that's it 🤣
Ans. 
I am a dedicated and experienced Customer Service Executive with a passion for providing exceptional service.
• I have over 5 years of experience in the customer service industry.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of meeting and exceeding customer satisfaction goals.

• I am proficient in using customer service software and have exc...read more
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They will give a paragraph we need to type within 120sec of time and we need understand the para and we should describe in our own words and finally there are some 10-15 fill the blanks which are difficult to answer them

Q1. Tell me about your self
Ans. 
I am a dedicated and customer-focused individual with strong communication skills and a passion for providing excellent service.
• I have experience working in customer service roles, where I have honed my problem-solving and conflict resolution skills.

• I am adept at handling difficult customers and ensuring their needs are met.

• I am a good listener and can effectively communicate with customers to understand their concerns...read more
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Q2. Why should we hire you
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service in my previous roles.

• I am a good listener and can effectively understand and address customer needs.

• I am highly empathetic and can handle difficult situations with patience and professionalism.

• I am a quick learner and can adapt to new system...read more
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Q3. If we hire your friend instead of you then how do you feel?
Ans. 
I would feel disappointed but I would understand that the decision was based on the qualifications and fit for the role.
• I would feel disappointed but I would not let it affect my professionalism or commitment to the job.

• I would focus on my own skills and strengths and continue to strive for excellence in my work.

• I would be supportive of my friend and congratulate them on their success.

• I would use the opportunity to lea...read more
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Q4. Any questions from your end.
Ans. Sir/ mam what qualities you prefer most while hiring??
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