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Flipkart Customer Experience Lead Interview Questions and Answers for Experienced
Flipkart Customer Experience Lead Interview Experiences for Experienced
1 interview found
Anonymous
I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.
Will give a topic on last mile operation
(2 Questions)
- Q1. What is cxnx customer experience
- Ans.
Customer experience (CX) is the perception customers have of their interactions with a company throughout the customer journey.
CX is the overall experience a customer has with a company, including interactions before, during, and after a purchase.
It involves every touchpoint a customer has with a company, such as website, social media, customer service, etc.
Good CX leads to customer satisfaction, loyalty, and advocacy,...
- Q2. What is udbad
- Ans.
Udbad is a term that does not have a known meaning in the context of customer experience.
Udbad may be a typo or a mispronunciation of a different term.
It is important to clarify the question with the interviewer to ensure understanding.
Provide a thoughtful response based on the context of the interview question.
Interview Preparation Tips
Interview questions from similar companies
I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Introduce yourself
- Q2. About customer service
- Q3. Deal with a situation given
Interview Preparation Tips
(2 Questions)
- Q1. Why you want to joint this company ?
- Q2. Difference between BPO and call Center ?
- Ans.
BPO involves outsourcing of various business processes while call center is a subset of BPO that deals with customer support through phone calls.
BPO includes services like accounting, HR, and IT support while call center focuses solely on customer service through phone calls.
BPO involves outsourcing to third-party vendors while call centers can be in-house or outsourced.
BPO requires a broader skill set while call cente...
(1 Question)
- Q1. How covid has influence the middle class family?
- Ans.
Covid has significantly impacted the middle class family.
Many middle class families have faced financial difficulties due to job losses or reduced income.
Remote work and online schooling have become the new norm, leading to additional expenses for technology and home office setup.
The pandemic has also caused mental health issues and increased stress levels for many families.
Travel plans and leisure activities have been...
Interview Preparation Tips
(1 Question)
- Q1. How many types joins? What is the meaning of right outer join and manager asking coding? Views types and indexes coding?? Storeprocedures writing in live on asking interviewer. Mainly this type of quest...
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Mar 2022. There were 3 interview rounds.
Give assignment and check how perfect the candidate is
(2 Questions)
- Q1. If you like work then ask selery expectations
- Q2. When will you join the company
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jun 2022. There were 2 interview rounds.
Firstly we will study about the case in which we study about the customer need, customer problem and what customer want
Then we confirm the solution of the problem with other colleagues and on Google also
Interview Preparation Tips
Should not hesitate whatever in your mind tell to your sir and mam
(2 Questions)
- Q1. Why u wanna switch your job
- Q2. What we're your KRA's
Interview Preparation Tips
I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Its a module test which includes your grammar knowledge, listening skills and communication skills.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2019. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. There were total of 8 rounds.Yes, you read it right! Every round checks your communication skills and English as well as grammar. First 7 rounds are online or over phone. The eighth round is hr interview w...
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.
Interview Preparation Tips
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Flipkart Customer Experience Lead Interview Process for Experienced
based on 1 interview
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Flipkart Customer Experience Lead Reviews and Ratings
based on 11 reviews
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