Flipkart Customer Experience Lead Interview Questions and Answers

The group discussion was on the topic of wheather we need to support Ai chat bots for better customer interactions or we should go with human resources as recruiting people for that role.

What would you do if you had 2 million dollars right now , how would you spend it?

Q1. How would you handle a situation where a customer order is delayed?
Ans. 
I would communicate with the customer, investigate the delay, and offer solutions to resolve the issue.
• Communicate with the customer promptly to inform them about the delay and apologize for any inconvenience.

• Investigate the reason for the delay by checking with the shipping carrier or internal processes.

• Offer solutions such as expedited shipping, discounts, or refunds to make up for the delay.

• Provide regular updates t...read more
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Q2. How would you handle if a customers order has been cancelled from restaurant side after waiting for 2 hours
Ans. 
I would apologize to the customer, offer a refund or replacement, and ensure their next order is prioritized.
• Apologize sincerely to the customer for the inconvenience caused

• Offer a refund or replacement for the cancelled order

• Ensure the customer's next order is prioritized and expedited

• Provide a discount or voucher for their next order as a gesture of goodwill
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