Customer Experience Lead Interview Questions and Answers

Customer experience (CX) is the perception customers have of their interactions with a company throughout the customer journey.

• CX is the overall experience a customer has with a company, including interactions before, during, and after a purchase.

• It involves every touchpoint a customer has with a company, such as website, social media, customer service, etc.

• Good CX leads to customer satisfaction, loyalty, and advocacy, while poor CX can result in lost customers and negative w...read more

Udbad is a term that does not have a known meaning in the context of customer experience.

• Udbad may be a typo or a mispronunciation of a different term.

• It is important to clarify the question with the interviewer to ensure understanding.

• Provide a thoughtful response based on the context of the interview question.