Flipkart Customer Care Representative Interview Questions and Answers for Experienced

Have basic knowledge

Anyone with basic knowledge can pass

Q1. Tell about yourself,are you okay with working here, will you be able to change location
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Versant aptitude test which has four parts in which you will tested in your communication skill and also logical reasoning

Q1. Tell me about yourself
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Q1. Tell me about yourself.
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Q2. Last year experience
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Q1. Why you want to joint this company ?
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Q2. Difference between BPO and call Center ?
Ans. 
BPO involves outsourcing of various business processes while call center is a subset of BPO that deals with customer support through phone calls.
• BPO includes services like accounting, HR, and IT support while call center focuses solely on customer service through phone calls.

• BPO involves outsourcing to third-party vendors while call centers can be in-house or outsourced.

• BPO requires a broader skill set while call cente...read more
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Q1. How covid has influence the middle class family?
Ans. 
Covid has significantly impacted the middle class family.
• Many middle class families have faced financial difficulties due to job losses or reduced income.

• Remote work and online schooling have become the new norm, leading to additional expenses for technology and home office setup.

• The pandemic has also caused mental health issues and increased stress levels for many families.

• Travel plans and leisure activities have been...read more
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Firstly we will study about the case in which we study about the customer need, customer problem and what customer want

Then we confirm the solution of the problem with other colleagues and on Google also

Q1. Why you want to join?
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Q2. Intoduce yourself
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