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Fiserv Customer Service Executive Interview Questions and Answers

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Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Easy. Attention to detail required

Round 2 - HR 

(1 Question)

  • Q1. Basic communication skills required
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Customer support executive
  • Q2. Customer services is important

Interview Preparation Tips

Interview preparation tips for other job seekers - Job is very important part of life phone pay es biggest company of the world
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. What do you know about the company
Round 2 - HR 

(2 Questions)

  • Q1. What do you mean by customer service
  • Ans. 

    Customer service refers to the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

    • It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

    • Examples of customer service activities include answering phone calls, responding to emai...

  • Answered by AI
  • Q2. How do you handle the stress with the given project
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Versant 

(1 Question)

  • Q1. English competency test
Round 2 - HR 

(1 Question)

  • Q1. Basic questions to check vocabulary
Round 3 - One-on-one 

(1 Question)

  • Q1. Previous work related FAQs

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident with what you say

I applied via Naukri.com and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What is the reason to join our company?
  • Q2. Why I'm hiring you? Sir
  • Q3. If I hire you then then what is your first work?

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay clam and listen carefully. Don't interrupt between there.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before May 2023. There was 1 interview round.

Round 1 - Assignment 

Written assignment, email drafting, situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you know basic information about e-mail adequate, customer oriented questions and answers

I applied via Referral and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Family background and family business
  • Q3. Any another skill like languages

Interview Preparation Tips

Interview preparation tips for other job seekers - First round is English typing and second round is bpa test and third round is a hr round

I applied via Naukri.com and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Customer Care Number 7 

(6 Questions)

  • Q1. Phone pay helpline Customer service number**7477-**632*--740 Call me just now ©️☎️7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣©️☎️
  • Q2. Customer service number call Toll-free number 7477-***632----740-*©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞©️
  • Q3. Phone pay helpline Customer service number call Toll-free***/*7477***632*--740***Call me just now ©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣☎️
  • Q4. Helpline the Toll-free castomer service number XXXXX***-©️☎️7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞☎️
  • Q5. Phone pay helpline Customer service number****XXXXX**-©️📞7️⃣4️⃣7️⃣7️⃣6️⃣3️⃣2️⃣7️⃣4️⃣0️⃣📞©️☎️
  • Q6. Helpline the Toll-free castomer service number
  • Ans. 

    The toll-free customer service number for helpline is 1-800-XXX-XXXX.

    • Dial 1-800-XXX-XXXX to reach the helpline customer service.

    • The helpline customer service is available 24/7.

    • The customer service representatives are trained to assist with any queries or issues.

    • The helpline customer service can provide information on products, services, and policies.

    • The customer service can also assist with placing orders, tracking shi

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Helpline the Toll-free castomer care number XXXXX

I applied via Recruitment Consulltant and was interviewed in Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why are you looking for a change?
  • Q2. I don't want to discuss
Round 3 - One-on-one 

(1 Question)

  • Q1. Why we should hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice for freshers, they will love it I'm sure
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Typing Test 

(1 Question)

  • Q1. Typing test is required
Round 2 - One-on-one 

(1 Question)

  • Q1. Typing test is required

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you practice the typing test and have a good words per minute

Fiserv Interview FAQs

How to prepare for Fiserv Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fiserv. The most common topics and skills that interviewers at Fiserv expect are Communication Skills, Customer Service, Night Shift, customer support and domestic process.

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Fiserv Customer Service Executive Salary
based on 4 salaries
₹1.5 L/yr - ₹3 L/yr
23% less than the average Customer Service Executive Salary in India
View more details

Fiserv Customer Service Executive Reviews and Ratings

based on 3 reviews

5.0/5

Rating in categories

5.0

Skill development

4.8

Work-Life balance

4.9

Salary & Benefits

4.9

Job Security

4.9

Company culture

4.6

Promotions/Appraisal

4.9

Work Satisfaction

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