Fiserv Customer Service Executive Reviews

Likes

Fiserv gives lot of opportunities to everyone

Dislikes

Partiality and favoritism Higher authority gives promotion and appraisal to their favourites No appreciation or growth for talent and hardworking

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Gujrati community does racism and doesnt give chance to marathi people even when they are professionals Insecured gujrati people on management is biased n does partiality Physical extortion n mental harassment

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary structure and benefits given by company

Dislikes

Sapience and no flexibility on same.

Likes

Pays well.

Dislikes

hrs in office is mandatory. 8 hrs sapience is mandatory. Week end support. No learning. very old application. Tons of politics.

Likes

We get sufficient yearly leaves

Dislikes

No work life balance

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work culture

Dislikes

Hiring and firing

Work Details

Work policy: 4 day wfo

Work days: Monday to Friday (Flexible Timings)

Likes

Nothing

Dislikes

They fire people all of a sudden There is no job security here Also they track the work timing and system hours through a tool called sapience Micromanagement, politics People are rude here Currently there is layoff happening

Likes

Salary

Dislikes

Everything, no culture, no work life balance.. manager are hilarious

Likes

I like the people I used to work with in this company. Very few are left now with constant layoffs every quarter.

Dislikes

This was my Dream company when I joined. But after the merger it has become FirstData internally only the name of Fiserv has remains. They FD mgmt stratergically removed all the Fiserv mgmt or made them to quit. All the upper mgmt now in the company is just old time colleagues of each other mostly from JPMC. So, there is hell for you if your mngr is bad. Too much micromanagement. Every day Sapience required for 8 hours. you require to be 12 hours ahead of computer to meet the same. 5 days in office, they monitor badge-in and badge-out required to have 9 hours. All the talented people already left or layoff. No help available. If you are not one of the boot-licker forget about promotions. No on-site opportunities, as company don't want to sponsor visa's anymore....Read More

Likes

Employed staff of Original Fiserv until 2019 with ethics and culture.

Dislikes

Visionless and Dummy Top management. Micro Management organisation. To increase profit they cut the staff. No job security. Sapience and other tools installed on each workstation/Laptop to track people productivity. 8 hours manadate on Sapience which means 11-12 hours on laptop executing job.

Likes

Salary and No Work Pressure

Dislikes

Micro management -(firstIn LastOut) Sapience tool where we need to log 8 hrs but for that we need to move the mouse 11 hrs. 8 hrs in office must , no WFH option sudden layoff even if you gave 100% to work (That's what i did : ) No benefits except health insurance

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Competitive Salary 40 annual leaves

Dislikes

1)Micro management 2)No WFHs 3) Forcing employees to stay 9hrs in office every day. 4)No Job security, laying off people without valid reasons. 5) Sapience is big headache

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Fiserv used to be a good org but after it's merger with Firstdata it became pathetic day by day.

Dislikes

It's present status can be called **Tihar Jail** They want you to be at ofc for 9 hours Sapience hours should be 8 hrs mind it which requires you to be infront of system for a min of 10 -11 hrs Zero job security they just read a script and lay off people Forget about appraisals arnd pay increament A d micromanagement is the essence of this org.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It was a very a Good company until the merger happened with First Data in 2019.

Dislikes

Micro Managent. Company blindly believes in Sapience data. Silent Layoffs. No job security since 2019. No career growth.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

If you want a place when you do not want to learn then this is the place for you.

Dislikes

Fiserv is a place which thinks minimal of its employees. Worst work life balance they have a tool which micromanages you and your task. Job security is really bad they just fire by saying does not have project requiremt and will not try to reallocate you if there product is closing .

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It was used to be a good company, now a days nothing is good here management is doing a lot of micro management.

Dislikes

No work from home, stay 8-9 hours in office 8 hours in sapience, silent layoffs, no appreciation for hard work, no job security.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.