First Focus BPO Services Interview Questions and Answers

Q1. Questions related to projects and domains
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Q2. DSA based question
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Q1. Team leader will ask about writing codes in different way (optimization)
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Q2. Why would you like to join TCS, Are you Ok for Bangalore location
Ans. 
I am excited to join TCS for the opportunity to work on challenging projects and grow my skills. I am open to Bangalore location.
• Excited about working on challenging projects at TCS

• Opportunity to grow skills and knowledge

• Open to Bangalore location for work
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Q1. This round was managerial round in this round the interviewer was asking if we give you work and you have to give it before a certain deadline how will you manage your personal life.
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Q2. As an immediate joiner we want you to come tomorrow in office is this fine for you?
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Q1. Myself in english with my background
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Q2. Write essay on one topic
Ans. 
The impact of climate change on biodiversity
• Climate change is causing shifts in habitats and ecosystems

• Loss of biodiversity can lead to negative consequences for ecosystems and human societies

• Conservation efforts are crucial to protect vulnerable species

• Examples: coral bleaching due to rising sea temperatures, deforestation leading to loss of habitat for wildlife
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Q3. I dont get offer letter
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Q1. Myself in english with family background
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Q2. Write essay on one topic
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The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have serious mental health consequences

• However, social media can also provide a sense of community and support for those struggling with mental health issues
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Q1. Myself in english with family back ground
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Q2. Talk on one topic for two minutes
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The impact of climate change on marine life
• Climate change is causing ocean temperatures to rise, leading to coral bleaching and habitat destruction

• Acidification of the oceans due to increased carbon dioxide levels is harming marine organisms like shellfish and corals

• Overfishing and pollution are exacerbating the effects of climate change on marine ecosystems

• Examples: Coral reefs in the Great Barrier Reef are experienci...read more
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Myself in english with family background

Q1. Behavioral assessment
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Logical, react, SQL related questions

Q1. Interviewed by Business Head. Mostly behavioral questions and some past experience related
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Q1. Interview by VP. Frontend general technical questions
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Q1. Interviewed by Director. Competency based Leadership interview
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Q1. Yet to recieve the final status whether selected or rejected. HR asked payslip and other docs and shared the same.
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Q2. HRs are very friendly and quickly respond to your queries.
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Q1. Tell me Your good name and address or family background
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Q2. Qualification and experience
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Q3. Tell me what you liked here and what you didn't like
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Q4. Tell me your hobby
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Q1. Now you working or not and
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Q2. Confirm to salary of esic and incentives
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Shortlisted students were divided in group of 19

Selected students from gd got the call for case study round

Q1. Questions were based on the case study and guesstimates
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Q2. No. of aeroplane flying in the sky right now
Ans. 
It is impossible to accurately determine the exact number of airplanes flying in the sky at any given moment.
• The number of airplanes in the sky constantly changes due to take-offs, landings, and flights being at different stages.

• Factors such as time of day, weather conditions, and air traffic also affect the number of airplanes in the sky.

• Air traffic control systems may provide estimates of the number of airplanes in a
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Q3. How will u utilise 1 acre of land provided to u near ur college
Ans. 
I would utilize the 1 acre of land near my college for creating a sustainable community garden.
• Establishing vegetable and fruit gardens to promote healthy eating among students

• Setting up a composting area to reduce waste and enrich the soil

• Creating a space for outdoor classes and events to enhance learning and community engagement
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Q4. How to start a starbuck franchisein ur town
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To start a Starbucks franchise in your town, you need to follow a specific process set by the company.
• Contact Starbucks corporate office to inquire about franchise opportunities

• Meet the financial requirements and submit a franchise application

• Find a suitable location for the Starbucks store

• Complete the required training and adhere to Starbucks' standards and guidelines
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Q5. Sql extraction of the given table and data
Ans. 
Use SQL query to extract data from a given table
• Use SELECT statement to retrieve data from the table

• Specify the columns you want to retrieve after SELECT

• Use FROM clause to specify the table name

• Add conditions using WHERE clause if needed

• Use ORDER BY clause to sort the results if necessary
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Q1. Tell me about your self.
Ans. 
I am a dedicated and experienced customer service professional with a strong background in the banking industry.
• I have X years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a strong understanding of banking products and services

• I am a team player and have excellent communication skills

• I am committed to providing exceptional service to customers
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Q2. Tell me about your previous organisation.
Ans. 
I previously worked at a multinational technology company specializing in software development.
• Worked in a fast-paced environment

• Collaborated with cross-functional teams

• Managed customer inquiries and issues efficiently
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Q3. Why did you leave your previous organisation?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Seeking new challenges and opportunities

• Relocation

• Company downsizing or restructuring
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Q1. Tell me about your self.
Ans. 
I am a dedicated and experienced customer service professional with a strong background in the banking industry.
• I have over 5 years of experience in customer service roles

• I have a proven track record of resolving customer issues efficiently and effectively

• I am skilled in communication, problem-solving, and relationship-building

• I am familiar with banking products and services, including online banking and loans
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Q2. Tell me about your previous organisation your experience.
Ans. 
I worked at a multinational telecommunications company as a Senior CSA.
• Managed a team of CSAs to ensure high levels of customer satisfaction

• Handled escalated customer complaints and resolved issues effectively

• Implemented new customer service strategies to improve efficiency

• Collaborated with other departments to streamline processes and improve communication
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Q3. Tell me about your job role in your previous organisation.
Ans. 
I was responsible for handling customer inquiries, resolving complaints, and providing information about banking products and services.
• Managed a high volume of customer calls and emails on a daily basis

• Resolved customer complaints and issues in a timely and professional manner

• Provided information on various banking products such as savings accounts, loans, and credit cards

• Assisted customers with online banking services...read more
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Q4. Why do you leave your previous organisation?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for a new challenge and opportunity for growth

• Seeking a more dynamic work environment

• Wanting to expand my skill set and knowledge

• Desiring a better work-life balance

• Relocation to a new area
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Q5. Why you want to work with this company the company which you are going for the interview?
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Q6. What is your strength ?
Ans. 
My strength is my ability to effectively communicate with customers and resolve their issues in a timely manner.
• Strong communication skills

• Ability to empathize with customers

• Problem-solving skills

• Patience and resilience

• Experience in handling difficult customer situations
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Q7. What is your weakness?
Ans. 
One of my weaknesses is that I can be overly critical of my own work.
• I tend to be a perfectionist and can spend too much time on a task to ensure it is flawless.

• I sometimes struggle with delegating tasks to others because I want to make sure they are done correctly.

• I am working on improving my ability to accept constructive criticism and not take it personally.
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Q8. What do you know about this company?
Ans. 
Lloyds Banking Group (LBG) is a leading UK-based financial services company with a long history and a strong presence in the market.
• Lloyds Banking Group is one of the largest retail banks in the UK

• It was founded in 1765 and has a long history of providing banking services

• LBG offers a wide range of financial products and services including current accounts, savings accounts, mortgages, and loans

• The company is committed ...read more
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Mirror image and water image
Simple coding.blood relation
Math trick

Q1. Electrical all switchgears
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Q2. Electronic
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Q3. Custmer support
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Q4. Custmer handling
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It was easy only, simple queue and array questions

Q1. Gave two queries , if you know java then its better. One was medium level and other was simple.
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Q2. Write suffix as count in succession
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Q1. Basic questions only.
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