Expert Staffing Solutions Senior Associate Interview Questions and Answers

Q1. Basics of tools
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Q2. Moderate and logical
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Q1. Related to peactical questions
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Q2. Scenario based questiins
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Q1. Why do you choose this company
Ans. 
I choose this company for its innovative approach, strong company culture, and opportunities for growth.
• Innovative approach to solving problems

• Strong company culture that values collaboration and diversity

• Opportunities for growth and development within the company
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Q2. How is your past experience defines this company
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My past experience in consulting and project management aligns well with the company's focus on delivering high-quality solutions to clients.
• I have successfully led multiple consulting projects from initiation to completion, demonstrating strong analytical and problem-solving skills.

• I have a track record of delivering results that exceed client expectations, which is in line with the company's commitment to excellence.

• ...read more
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Html,css,python ,mangodb

Q1. How can you customer problem handling
Ans. 
Customer problem handling involves active listening, empathy, problem-solving skills, and effective communication.
• Active listening to understand the customer's issue

• Show empathy towards the customer's situation

• Use problem-solving skills to find a solution

• Communicate effectively with the customer throughout the process
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Q2. How can customer evry problem solve
Ans. 
Customer problems can be solved by actively listening, empathizing, finding solutions, and following up.
• Listen actively to understand the issue

• Empathize with the customer's frustration

• Find a suitable solution to resolve the problem

• Follow up with the customer to ensure satisfaction

• Provide clear communication throughout the process
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Q3. How do you handle an angry customer?
Ans. 
I listen to their concerns, empathize with them, apologize for the inconvenience, and work towards finding a solution.
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or escalate the issue to a supervisor if necessary
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Q1. Just should be fluent aboutvthe process we do
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Q1. Same as round 1 Just asks from the process we do
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Q1. Self introduction, Basic logical question
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Q1. What is customer service Kpi Kra
Ans. 
Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.
• Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.

• Customer service KRAs are specific areas of focus or goals that customer serv...read more
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