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Exotel Customer Success Manager Interview Questions and Answers

Updated 8 Nov 2024

Exotel Customer Success Manager Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Campus Placement

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

They will give some questions about their products

Round 3 - Group Discussion 

Some IT related topic- Future of technology or something like that

Round 4 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself, What does a CSM do, Previous experience, Scenario based
Round 5 - HR 

(1 Question)

  • Q1. What work culture are you expecting? Ideal company processes etc
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Nov 2023. There were 3 interview rounds.

Round 1 - Assignment 

General aptitude and business understanding

Round 2 - One-on-one 

(2 Questions)

  • Q1. Questions around resume
  • Q2. Role play questions for sales
Round 3 - One-on-one 

(2 Questions)

  • Q1. Role play on sales acumen
  • Ans. 

    Demonstrate sales acumen in a role play scenario

    • Establish rapport with the customer

    • Identify customer needs and pain points

    • Present solutions that address customer needs

    • Handle objections effectively

    • Close the sale by asking for commitment

  • Answered by AI
  • Q2. Technical understanding

Interview Preparation Tips

Interview preparation tips for other job seekers - Need telco understanding

Customer Success Manager Interview Questions Asked at Other Companies

asked in SPRINKLR
Q1. How do you manage if 2 or 3 or even more tasks spontaneously are ... read more
asked in SPRINKLR
Q2. Say a customer is trying to misuse the purpose of work but benefi ... read more
asked in ChatLabs
Q3. Do you have a playbook or plan of action for the Customer Success ... read more
asked in SPRINKLR
Q4. How do you resolve conflicts with customers
asked in ChatLabs
Q5. If you are given the choice to hire your reporting manager, how w ... read more

Customer Success Manager Jobs at Exotel

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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced project manager with a background in IT and a proven track record of delivering successful projects on time and within budget.

    • Over 5 years of experience managing IT projects

    • Strong leadership and communication skills

    • Expertise in project planning, budgeting, and risk management

    • Successfully led a team to implement a new CRM system, resulting in a 20% increase in customer satisfaction

  • Answered by AI

I applied via Naukri.com and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 2 technical rounds, 1 psychometric test, then Manager and HR rounds, basic question on java 7 and java 8,interface and class, DS questions like linkedList reverse and adding nodes to linkedList, Hashmap, ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Java basics should be clear and brushed up, be calm and confident while giving your answers.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. SQL Questions - Constraints- how to optimize long SQL query without changing the output
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Sql mcq questions with medium difficulty

Round 2 - Technical 

(1 Question)

  • Q1. What is inheritance? What are advantages of oops? What's indexing in sql?
  • Ans. 

    Inheritance is a concept in object-oriented programming where a class inherits properties and behaviors from another class.

    • Advantages of OOPs include reusability, modularity, and flexibility in code design.

    • Indexing in SQL is a way to optimize database queries by creating indexes on columns to improve search performance.

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. What was your previous job role? What methodologies did you follow while working?
  • Ans. 

    I was a Software Developer at XYZ Company. I followed Agile and Scrum methodologies.

    • Worked as a Software Developer at XYZ Company

    • Followed Agile and Scrum methodologies for project management

    • Participated in daily stand-up meetings, sprint planning, and retrospectives

  • Answered by AI
Round 4 - HR 

(1 Question)

  • Q1. What are you leaving your current organization?
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Looking for new challenges and opportunities for professional growth

    • Interested in working on different technologies or projects

    • Seeking a more collaborative or innovative work environment

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Reconciliation based question medium
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Dec 2023.

Round 1 - Technical 

(1 Question)

  • Q1. It was mostly on scenario based questions and I was asked to code online.
Round 2 - Technical 

(1 Question)

  • Q1. Discussion were there past projects, how different objectives were done.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Sep 2024, where I was asked the following questions.

  • Q1. Round 1 was hackerrank test. MCQs and coding questions.
  • Q2. Kafka related questions.
  • Q3. Java 8 related questions. Java streams.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Starting from full form of SQL to RDBMS, CTE and some most common window functions, they asked everything. Questions were easy.

Exotel Interview FAQs

How many rounds are there in Exotel Customer Success Manager interview?
Exotel interview process usually has 4 rounds. The most common rounds in the Exotel interview process are One-on-one Round, Assignment and Group Discussion.
How to prepare for Exotel Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Exotel. The most common topics and skills that interviewers at Exotel expect are CRM, Contract Review, Account Management, Customer Engagement and Cross Selling.
What are the top questions asked in Exotel Customer Success Manager interview?

Some of the top questions asked at the Exotel Customer Success Manager interview -

  1. Role play on sales acu...read more
  2. Questions around res...read more
  3. Role play questions for sa...read more

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Exotel Customer Success Manager Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

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Exotel Customer Success Manager Salary
based on 33 salaries
₹6 L/yr - ₹19.5 L/yr
10% less than the average Customer Success Manager Salary in India
View more details

Exotel Customer Success Manager Reviews and Ratings

based on 2 reviews

3.2/5

Rating in categories

3.6

Skill development

4.0

Work-life balance

3.2

Salary

2.2

Job security

2.2

Company culture

2.0

Promotions

3.0

Work satisfaction

Explore 2 Reviews and Ratings
Customer Success Manager
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₹6 L/yr - ₹19.5 L/yr

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₹20 L/yr - ₹28 L/yr

Software Engineer
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₹8 L/yr - ₹23.6 L/yr

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₹12.5 L/yr - ₹25 L/yr

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